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单选题
A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?（）
A
Com+.log
B
System Log
C
Security Log
D
Application Log
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考题
A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. How should the technician deal with this situation? ()
A. Allow the user to demonstrate expertise.B. Do not argue; empathize with the user, and offer to help.C. Ask the user to watch as the technician diagnoses and corrects the problem.D. Document each of the steps to replicate at a later time.
考题
The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）A. Verity full system functionalityB. Identify the main problem and question the userC. Document their findings, actions, and outcomesD. Escalate the issue to upper management
考题
Which of the following is the FIRST step a technician should take when troubleshooting a device issue？（）A、Gather information from the customer.B、Isolate the problem on the device.C、Read the service documentation for possible causes.D、Check the parts life counters.
考题
A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST？（）A、Check if the user account is lockedB、Check group policyC、Check the drive for fragmentationD、Check NTFS permissions
考题
A user installs a laser jet printer on a Windows XP desktop. The user states that Windows XPgeneric printer drivers were used. When the user prints a document, the pages are printing out with random symbols, letters, and numbers. Which of the following should the technician do?（）A、Download manufacturer printer driversB、Restart the printer spoolerC、Check for Microsoft Windows updatesD、Check Device Manager
考题
The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）A、Verity full system functionalityB、Identify the main problem and question the userC、Document their findings, actions, and outcomesD、Escalate the issue to upper management
考题
A technician is troubleshooting a laptop LCD, and when the cover is opened nothing shows on the screen. Then all of a sudden the screen comes on and works fine. Which of the following should the technician check FIRST?（）A、BacklightB、InverterC、Loose cableD、Lid switch
考题
A technician with a Windows server would like to use Windows Software Update Services （WSUS）to deploy patches. Which of the following MUST the technician assign to the server to install WSUS？（）A、DHCPB、IMAPC、DNSD、IIS
考题
After a technician came out and installed a new wireless router, one of the wired workstations began having problems connecting to the file server. This is only an intermittent problem. Which of the following actions will the technician MOST likely perform to resolve this problem?（）A、Change the router's SSIDB、Move the router's locationC、Check user permissionsD、Check the cable ends
考题
A technician installed a new application on a Windows XP desktop. When the technician tries to launch the application it crashes. Which of the following can the technician use to troubleshoot the application?（）A、System logsB、Security logsC、Application logsD、Application installation logs
考题
A program is crashing and causing the computer to lockup. Which of the following is the BESTlocation for a technician to check for further information about the cause of the crash?（）A、Application logB、File Replication logC、System logD、Security log
考题
A user states that all their incoming mail is showing that it is behind three hours. All other users have the correct time. Which of the following should the technician check?（）A、The system’s local time settingsB、The system’s O/S version and patch statusC、The system’s network configurationD、The mail server’s configuration
考题
A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?（）A、Com+.logB、System LogC、Security LogD、Application Log
考题
A technician has installed a secondary hard drive for a computer. However, the hard drive is not appearing under My Computer. The disk is receiving power, and appeared on the POST when Windows started. Which of the following Windows utilities would help configure the new hard disk?（）A、Disk ManagementB、Services and ApplicationsC、Removable StorageD、Device Manager
考题
A technician is troubleshooting a workstation that has the wrong time information. All workstations should be pointing to a central NTP server. Which of the following locations would the technician check to investigate error messages related to this issue?（）A、IIS logB、Application logC、System logD、Security log
考题
A customer’s computer crashes consistently when a specific application is launched. Thetechnician has looked at the computer and confirmed the cause of the crash. Which of thefollowing is the NEXT troubleshooting step the technician should take?（）A、Verify full system functionality.B、Document the findings, actions, and outcomes.C、Establish a plan of action to resolve the problem.D、Question the user and identify changes the user has made to the system.
考题
Shortly after the Press Ctrl-Alt-Delete to login screen appears in Windows XP， a user gets the error One or more services failed to start. Which of the following locations could be accessed to identify the service that did not start and attempt to start the service manually？（）A、Computer ManagementB、Services MMC Plug-inC、Event LogD、Task ManagerE、System Configuration Utility
考题
A technician is sent out to a client’s office to solve an issue involving a machine which has numerous Windows XP service failures upon startup. Which of the following would be the FIRST place to check for information on this?（）A、Event ViewerB、MSCONFIGC、Services MMCD、Group Policy Editor
考题
In which of the following locations could a technician restart the printer spooler?（）A、Printers and Faxes Control PanelB、Services ConsoleC、My ComputerD、Networking Control Panel
考题
单选题A user states that all their incoming mail is showing that it is behind three hours. All other users have the correct time. Which of the following should the technician check?（）A
The system’s local time settingsB
The system’s O/S version and patch statusC
The system’s network configurationD
The mail server’s configuration
考题
单选题A customer’s computer crashes consistently when a specific application is launched. Thetechnician has looked at the computer and confirmed the cause of the crash. Which of thefollowing is the NEXT troubleshooting step the technician should take?（）A
Verify full system functionality.B
Document the findings, actions, and outcomes.C
Establish a plan of action to resolve the problem.D
Question the user and identify changes the user has made to the system.
考题
单选题A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）A
Agree with the user’s complaintsB
Clarify the user’s statementsC
Minimize the user’s criticismD
Shadow the other technician on the next repair
考题
单选题A technician with a Windows server would like to use Windows Software Update Services （WSUS）to deploy patches. Which of the following MUST the technician assign to the server to install WSUS？（）A
DHCPB
IMAPC
DNSD
IIS
考题
单选题A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. How should the technician deal with this situation? （）A
Allow the user to demonstrate expertise.B
Do not argue; empathize with the user, and offer to help.C
Ask the user to watch as the technician diagnoses and corrects the problem.D
Document each of the steps to replicate at a later time.
考题
单选题A technician is troubleshooting a workstation that has the wrong time information. All workstations should be pointing to a central NTP server. Which of the following locations would the technician check to investigate error messages related to this issue?（）A
IIS logB
Application logC
System logD
Security log
考题
单选题A technician is troubleshooting a laptop LCD, and when the cover is opened nothing shows on the screen. Then all of a sudden the screen comes on and works fine. Which of the following should the technician check FIRST?（）A
BacklightB
InverterC
Loose cableD
Lid switch
考题
单选题The network technician is troubleshooting a network issue by implementing a new security device.After installing and configuring the device, which of the following steps should the technician takeNEXT?（）A
Verity full system functionalityB
Identify the main problem and question the userC
Document their findings, actions, and outcomesD
Escalate the issue to upper management
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