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ACCA考试 问题列表
问题 1 Oliver Hoppe has been working at Hoopers and Henderson accountancy practice for eighteen months. He feels thathe fits in well, especially with his colleagues and has learnt a lot from them. However, he feels that the rules andregulations governing everyday activities and time keeping are not clear.Oliver does not get on well with his line manager, David Morgan. There appears to be a clash of personalities andreluctance on David Morgan’s part to deal with the icy atmosphere between them after David was asked by one ofthe accounting partners to give Oliver a job. For the past three months Oliver has gone to lunch with his fellow workersand always returned to work with them or before them. In fact they all have returned to work about ten minutes lateon several previous occasions. After the third time, Oliver was called into David Morgan’s office and given an oralwarning about his time keeping.Oliver was not permitted to argue his case and none of the other staff who returned late were disciplined in this way.On the next occasion the group was late returning from lunch, David Morgan presented Oliver with a written warningabout his time keeping.Yesterday, Oliver was five minutes late returning to work. His colleagues returned after him. David Morgan gave Olivernotice and told him to work until the end of the week and then collect his salary, the necessary paperwork and toleave the practice.There is a partner responsible for human resources. Oliver has come to see the partner to discuss the grievanceprocedures against David Morgan for his treatment and about what Oliver regards as unfair dismissal.Required:(a) Describe the six stages of a formal disciplinary procedure that an organisation such as Hoopers andHenderson should have in place. (12 marks)

问题 (b) Explain why Oliver might legitimately feel he has a grievance against his manager and identify which aspectsof the formal disciplinary procedure David Morgan did not follow or allow in this case. (9 marks)

问题 (c) Describe the main stages of a formal grievance procedure that Oliver should now pursue. (10 marks)

问题 (d) Describe the three stages of a formal grievance interview that Oliver might seek with the appropriate partnerat Hoopers and Henderson following the formal procedure. (9 marks)

问题 2 An important part of management is understanding the style. of leadership.Required:(a) Explain what Blake and Mouton’s Managerial Grid measures. (5 marks)

问题 (b) Briefly describe the five extreme scores identified by Blake and Mouton. (5 marks)

问题 (c) Discuss the usefulness of the managerial grid in assessing the attributes of managers. (5 marks)

问题 3 The ‘person specification’ is derived from the job description.Required:(a) Explain what is meant by the terms:(i) ‘person specification’; (4 marks)

问题 (ii) ‘job description’. (4 marks)

问题 (b) Briefly describe the way in which a ‘person specification’ differs from a ‘job description’. (3 marks)

问题 (c) Describe the purposes for which a person specification might be used. (4 marks)

问题 4 In addition to the application form. and interview, references provide further confidential information about theprospective employee.Required:(a) Define the purpose of a reference. (3 marks)

问题 (b) Describe the content of a reference. (5 marks)

问题 (c) Outline the problems with references. (7 marks)(15 marks)

问题 5 An organisation’s goals can only be achieved through the efforts of motivated individuals.Required:Explain what is meant by the following terms:(a) Hygiene factors. (8 marks)