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单选题
A customer’s computer crashes consistently when a specific application is launched. Thetechnician has looked at the computer and confirmed the cause of the crash. Which of thefollowing is the NEXT troubleshooting step the technician should take?（）
A
Verify full system functionality.
B
Document the findings, actions, and outcomes.
C
Establish a plan of action to resolve the problem.
D
Question the user and identify changes the user has made to the system.
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更多 “单选题A customer’s computer crashes consistently when a specific application is launched. Thetechnician has looked at the computer and confirmed the cause of the crash. Which of thefollowing is the NEXT troubleshooting step the technician should take?（）A Verify full system functionality.B Document the findings, actions, and outcomes.C Establish a plan of action to resolve the problem.D Question the user and identify changes the user has made to the system.” 相关考题
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Since RAM is only active when the computer is on, your computer uses disk to store information even when the computer is off. Which of the following is true?(74).A．When your computer is on, only RAM is used to store information.B．When your computer is on, only disk drives are used to store information.C．When your computer is off, only RAM is used to store information.D．When your computer is off, only disk drives are used to store information.
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Choose the most appropriate response to this customer inquiry: "When can expect the technician to arrive?"A. I have no idea. I am not responsible for arrangement-making.B. You are on the schedule. 1 can call you later with a more specific time.C. He might be there sometime between 12:00 and 5:00.
考题
Which of the following is the BEST approach a technician should take when informing a customerabout their findings of any specific computer problem?()
A. Use non-technical terms.B. Use the appropriate acronyms.C. Use proper technical terms.D. Use email to ensure a written record.
考题
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● Since RAM is only active when the computer is on, your computer uses disto store information even when the computer is off. Which of the following itrue? （74）（74）A．When your computer is on, only RAM is used to store informationB．When your computer is on, only disk drives are used to storinformation.C．When your computer is off, only RAM is used to store informationD．When your computer is off, only disk drives are used to storinformation.
考题
When determining a customer’s security requirements using the security site survey from the steps for success methodology， which three of theses should be included in the customer’s security policy and procedures？（）A、Third-party due diligence policy reviewB、Remote Access PolicyC、Encryption PolicyD、Application change control policyE、Security Personnel policy
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A technician needs to ensure that a specific application on a single home user's computer receives Internet traffic reliably. The home network provides access to three other users and the application relies on a specific protocol. Which of the following should the technician use?（）A、DHCPB、PATC、ProxyD、IPX
考题
A customer’s computer crashes consistently when a specific application is launched. Thetechnician has looked at the computer and confirmed the cause of the crash. Which of thefollowing is the NEXT troubleshooting step the technician should take?（）A、Verify full system functionality.B、Document the findings, actions, and outcomes.C、Establish a plan of action to resolve the problem.D、Question the user and identify changes the user has made to the system.
考题
A technician is servicing a customer’s color laser printer and notices excess toner in the printer.Which of the following tools would BEST assist the technician in removing the excess toner?（）A、Damp towelB、Compressed airC、Alcohol wipeD、Computer vacuum
考题
A customer currently buys HP ProLiant servers and EMC storage. The customer has encountered various problems getting certain servers to work with their storage. Which of the following arguments can the Sales Specialist present to best position IBM？ （）A、IBM’s ServerProven program is a reference that assures a customer of compatibility with specific third-party products.B、IBM sells other vendors’ products and will test compatibility with the customer’s products. C、B IBM’s storage division regularly tests their products with other vendors’ server products. D、IBM’s server division regularly tests their products with other vendors’ storage products.
考题
In which scenario do you use the Flashback Database feature？（）A、 when a table is dropped and you restore it from the Recycle BinB、 when a user’s schema is dropped and you recover the user’s schemaC、 when some incorrect data is inserted in the table and you retrieve the table to a state that was at a certain timestampD、 when a row of a table is updated frequently and committed， and you view all the versions of the row within a specific duration
考题
You are the desktop administrator for Company. Janos is a user in Company's accounting department. Janos uses a Windows 2000 Professional portable computer. Janos reports that when the computer is unlocked, it randomly displays the following error message: "JZXDRV.dll failed to load". You discover that the JZXDRV.dll file is used by the device driver for an external storage device that is connected to Janos’ docking station. Janos reports that the error message does not appear when the computer is docked. You need to ensure that the error does not occur on Janos’ computer. You also need to ensure that the storage device continues to function correctly when Janos’ computer is docked. What should you do?（）A、 Remove the storage device from the hardware profile on Janos’ computer.B、 Create a local user account for Janos on his computer. Copy the JZXDRV.dll file to the profile folder for Janos’ local user account. Instruct Janos to log on to his computer by using his local user account whenever the computer is unlocked.C、 Copy the computer's default hardware profile to create a new hardware profile named Undocked. Remove the storage device from the Undocked hardware profile.D、 Copy the computer's default hardware profile to create a new hardware profile named Unlocked. Disable the storage device in the Undocked hardware profile. Instruct Janos to start the computer by using the Undocked hardware profile whenever the computer is undocked.
考题
You are the network administrator for your company. An employee named Bruno uses a Windows 2000 Professional portable computer. When he starts the computer， Windows 2000 prompts him to select either a docked or an undocked mode. Bruno primarily works out of the office and does not use a docking station. What should you do？（）A、 Modify the portable computer’s BIOS settings, and disable support for the docking stationB、 Modify the portable computer’s hardware profiles, to remove the Docked hardware profileC、 Modify the portable computer’s device settings to disable the Unplug devices icon in the system tray. D、 Modify the portable computer’s hardware profiles, and move the Docked hardware profile to the top of the list of hardware profiles.
考题
You are the network administrator for . The network consists of a single Active Directory domain named . All client computers run Windows XP Professional. The finance deparment uses a specific naming process to audit users and their computers. The process requires that each user's client computer has an account in Active Directory and that each client computer name corresponds to a specific user account. A user name Marie is a member of only the Domain Users security group. She reports that the hardware on her computer fails. She receives a new computer. You need to add Marie's new computer to the domain. You need to comply with the finance department naming process. What should you do?（）A、Instruct Marie to run the ipconfig /flushdns command on her new computer and to add the new computer to the domain by using the same computer name as her failed computer.B、Assign Marie permissions for adding computer accounts to the default container named Computers. Instruct Marie to add her new computer to the domain.C、Reset the computer account for Marie's failed computer. Instruct Marie to add her new computer to the domain by using the same name as her failed computer.D、Configure the IP address of Marie's new computer to be the same as the failed computer. Instruct Marie to add the new computer to the domain.
考题
You are the network administrator for your company. A user reports that the USB ports on his Windows 2000 Professional portable computer function only when the portable computer is in its docked position at the office. He asks you to configure the computer so that the USB port works when the portable computer is docked and when it is undocked and running on battery power. You verify that the portable computer supports ACPI power management. What should you do？（）A、Modify the portable computer’s power management settings to ensure the USB ports are not shut down when the computer is running on battery power. B、Modify the portable computer’s BIOS settings to disable ACPI when the computer is running on battery power. C、Modify the portable computer’s undocked hardware profile, and enable the USB root hub. D、Disable the BIOS power management features in the portable computer’s BIOS settings. E、Obtain external power supplies for the user’s USB devices. Ensure that these power supplies are connected when the portable computer is undocked. F、Undock the portable computer, and reinstall the drivers for the USB port.
考题
单选题In which scenario do you use the Flashback Database feature？（）A
when a table is dropped and you restore it from the Recycle BinB
when a user’s schema is dropped and you recover the user’s schemaC
when some incorrect data is inserted in the table and you retrieve the table to a state that was at a certain timestampD
when a row of a table is updated frequently and committed， and you view all the versions of the row within a specific duration
考题
单选题When a grounding strap is not available, a technician can ground by touching the computer’s:（）A
power supply.B
CPU fan.C
memory chips.D
motherboard.
考题
单选题You are the network administrator for your company. A user reports that the USB ports on his Windows 2000 Professional portable computer function only when the portable computer is in its docked position at the office. He asks you to configure the computer so that the USB port works when the portable computer is docked and when it is undocked and running on battery power. You verify that the portable computer supports ACPI power management. What should you do？（）A
Modify the portable computer’s power management settings to ensure the USB ports are not shut down when the computer is running on battery power. B
Modify the portable computer’s BIOS settings to disable ACPI when the computer is running on battery power. C
Modify the portable computer’s undocked hardware profile, and enable the USB root hub. D
Disable the BIOS power management features in the portable computer’s BIOS settings. E
Obtain external power supplies for the user’s USB devices. Ensure that these power supplies are connected when the portable computer is undocked. F
Undock the portable computer, and reinstall the drivers for the USB port.
考题
单选题Playing games for hours at a time without a break, Pete sits at the computer screen until his eyes begin to water to water.A
Pete sits at the computer screen until his eyes begin to waterB
the computer screen makes Pete’s eyes waterC
Pete’s eyes water when he sits at the computer screenD
Pete’s eyes, who water, sitting at the computer screenE
Pete sitting at the computer screen with watering eyes
考题
单选题You need to design a hosting service option for customers who want to access their databases by using their own Active Directory domain accounts. What should you do？（）A
Design a hosting service option that duplicates each customer’s domain user account as SQL Serverlogin account.B
Design a hosting service option that provides VPN-based connectivity from each customer’s network tothe SQL Server computer that hosts that customer’s daabase or databases.C
Design a hosting service option that provides a dedicated server to each customer.Join that server to that customer’s Active Directory domainD
Design a hosting service option that configures a unique instance of SQL Server 2005 for each customer.Configure that instance to use Integrated Windows authentication.
考题
单选题Upon announcement，the specific details surrounding the Virtual I/O Server requirements and performance are still being defined. The customer has engaged IBM to provide a server consolidation solution and would like to take advantage of the VIO Server benefits. How should the pSeries technical specialist best address this？（）A
Design the solution and present it confidently so the customer does not question it.B
Design the solution and ensure the customer understands the unknowns with the new technology.C
Explain to the customer that the VIO Server does not benefit them when doing server consolidation so it has not been configured.D
Explain to the customer that the details surrounding the VIO Server have not been clearly defined so designing a solution is premature.
考题
单选题Which of the following is the BEST approach a technician should take when informing a customerabout their findings of any specific computer problem?（）A
Use non-technical terms.B
Use the appropriate acronyms.C
Use proper technical terms.D
Use email to ensure a written record.
考题
单选题A customer states their computer was fine until yesterday when they heard a pop noise and thecomputer stopped working. Which of the following components should the technician test FIRST?（）A
Main system boardB
ProcessorC
Hard disk driveD
Power supply
考题
多选题A customer runs an application on a supported 8-way x445. The customer needs to monitor operations and wants to be alerted when problems arise. Which TWO of the following can be configured in IBM Director Base Pack to monitor the customer’s operations？（）AFan operationBBottleneck analysisCPower supply operationsDPlanned versus unplanned outagesEApplication predictive failure analysis
考题
问答题Practice 7 A: What is important when...? Maintaining customer interest in a company’s products ●Quality goods ● Excellent after-sales service ●Feedback B: What is important when...? Considering transport management ●Timing ●Cost
考题
单选题You are the desktop administrator for your company. Tom is a user in the company's accounting department. Tom uses a Windows XP Professional portable computer. Tom reports that when the computer is undocked, it randomly displays the following error message: "JZXDRV.DLL failed to load." You discover that the JZXDRV.dll file is used by the device driver for an external storage device that is connected to Tom's docking station. Tom reports that the error message does not appear when the computer is docked. You need to ensure that the error does not occur on Tom's computer. You also need to ensure that the storage device continues to function correctly when Tom's computer is docked. What should you do?（）A
Remove the storage device from the hardware profile on Tom's computer.B
Create a local user account for Tom on his computer. C
Copy the JZXDRV.dll file to the profile folder for Tom's local user account. Instruct Tom to log on to his computer by using his local user account whenever the computer is undocked.D
Copy the computer's default hardware profile to create a new hardware profile named Undocked. Remove the storage device from the Undocked hardware profile. E
Copy the computer's default hardware profile to create a new hardware profile named Undocked. Disable the storage device in the Undocked hardware profile. F
Instruct Tom to start the computer by using the Undocked hardware profile whenever the computer is undocked.
考题
单选题A Customer has a functional server deployment solution that uses a combination of disk imaging and application pushing technology. They need to get a working Windows 2003 image for their new servers as soon as possible. What method can achieve this？（）A
Install Windows 2003 using the F6 supply Mass Storage Controller optionB
Replace Customer’s deployment solution with Tivoli Provisioning Manager for OS Deployment Director EditionC
Deploy Customer’s existing image and use UXSPi to update IBM specific driversD
Use ServerGuide to install Windows 2003
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