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单选题
A user is having problems printing. The technician believes the printer may be out of ink. Which of the following troubleshooting steps should be performed NEXT?（）
A
Establish a plan of action to resolve the problem
B
Implement the solution
C
Test the theory to determine cause
D
Verify full system functionality
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单选题A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user’s print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same issue. Which of the following should be verified NEXT on the printer? （）A
That the WEP key is disabledB
That the fuser is not faultyC
That the IP is staticD
That the buffer is not overloaded
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单选题A technician has resolved a paper jam. After the jam is cleared, the display continues to indicate that the printer is jammed. Which of the following should be performed NEXT?（）A
Power cycle the printerB
Print a test pageC
Remove all the paper trays and restart the printerD
Remove and replace the roller
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Implement preventative measures.B
Close the issue.C
Document the outcome.D
Question other users to make sure they are not having the same issue.
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单选题A customer’s computer crashes consistently when a specific application is launched. Thetechnician has looked at the computer and confirmed the cause of the crash. Which of thefollowing is the NEXT troubleshooting step the technician should take?（）A
Verify full system functionality.B
Document the findings, actions, and outcomes.C
Establish a plan of action to resolve the problem.D
Question the user and identify changes the user has made to the system.
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单选题A client is having problems connecting remotely after replacing a router. An administrator has just created an action plan. Which of the following is the NEXT step the administrator should perform to resolve this issue?（）A
Implement and test the solution.B
Determine if escalation is necessary.C
Identify the affected areas of the network.D
Identify the results and effects of the solution
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单选题After successfully testing a probable cause to an issue， which of the following is the NEXT troubleshooting step？（）A
Implement the solution or escalate.B
Perform a root cause analysis.C
Establish a plan of action to resolve the problem.D
Verify full system functionality and if applicable implement preventative measures.
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单选题A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）A
Record the solution in the appropriate logs for future use.B
Ask the user who reported the issue what past documentation they have.C
Ask the user who reported the issue to explain the symptoms in detail.D
Record what steps should be taken to resolve the issue.
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