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A user is having problems printing. The technician believes the printer may be out of ink. Which of the following troubleshooting steps should be performed NEXT?（）
- A、Establish a plan of action to resolve the problem
- B、Implement the solution
- C、Test the theory to determine cause
- D、Verify full system functionality
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更多 “A user is having problems printing. The technician believes the printer may be out of ink. Which of the following troubleshooting steps should be performed NEXT?（）A、Establish a plan of action to resolve the problemB、Implement the solutionC、Test the theory to determine causeD、Verify full system functionality” 相关考题
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Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?()
A. Put all other work orders on hold and assist the user with all their computer issues.B. Have another technician take over support calls for this user.C. Explain that the user needs to fill out a work order for the computer problems.D. Ask the user to call another technician for more in-depth assistance.
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An administrator needs to know the workstation name of a user who called in for support in orderto remotely manage it. After calling the user and having the user open a command prompt, whichof the following commands would the administrator ask the user to type?（）A. NetstatB. IfconfigC. HostnameD. Ping
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An administrator has been having problems with server security. Many of the servers have been infected with viruses in the past. Which of the following can be done to ensure that systems avoid OS exploits?（）A. Implement an intrusion detection system (IDS).B. Implement a dual-factor authentication method.C. Implement a patch management process.D. Implement stronger user passwords.
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Accelerated analysis approaches emphasize the construction of（ ）to more rapidly identify business and user requirements for a new system. As an accelerated analysis technology，（ ）reads the program code and automatically generates the equivalent system model， and the code can be obtained from （请作答此空）. All system analysis approaches require some form of（ ）which includes those techniques to be used to identify or extract system problems and solution requirements from user community. （ ）is a classical set of techniques used to collect information about system problems， opportunities， solution requirements， and priorities.
A. existing database and application program
B. application program and user interface
C. existing database and user interface
D. existing database，application program and user interface
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Which of the following would provide good baseline documentation to have on hand whenanalyzing potential problems？（Choose all that apply.）（）A、User authentication ID and passwordB、User profileC、Output of debugD、Output of show interfaceE、Result of pingF、Output of show process cpu
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All users within an office are wirelessly connected to a network, except one user that has a valid connection on a leased IP address in a different range. Which of the following is a possible cause of the user having a different IP address range?（）A、The wireless access point is using MAC address filteringB、The user has connected to a nearby wireless access point from another officeC、The user has configured the wireless settings with the wrong encryption typeD、The wireless access point has SSID broadcast disabled
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An administrator needs to know the workstation name of a user who called in for support in orderto remotely manage it. After calling the user and having the user open a command prompt, whichof the following commands would the administrator ask the user to type?（）A、NetstatB、IfconfigC、HostnameD、Ping
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An administrator has been having problems with server security. Many of the servers have been infected with viruses in the past. Which of the following can be done to ensure that systems avoid OS exploits？ （）A、 Implement an intrusion detection system （IDS）.B、 Implement a dual-factor authentication method.C、 Implement a patch management process.D、 Implement stronger user passwords.
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A section of the building has been having intermittent connectivity problems lately. An action plan and solution has been created. Which of the following steps would an administrator perform NEXT?（）A、Document the solution and process.B、Establish the most probable cause.C、Implement and test the solution.D、Identify additional symptoms and problems
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Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）A、Put all other work orders on hold and assist the user with all their computer issues.B、Have another technician take over support calls for this user.C、Explain that the user needs to fill out a work order for the computer problems.D、Ask the user to call another technician for more in-depth assistance.
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单选题Users are having trouble printing in terminal services. The administrator finds that whenever acertain user prints the print spooler crashes. Which of the following is the MOST likely problem？（）A
The user is using a PostScript driver.B
The printer is not on the HCL.C
The user does not have the appropriate permissions to print.D
The printer driver is not installed on the terminal server.
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单选题下列正确的SQL语句是（）。A
SELECT*HAVING userB
SELECT*WHERE userC
SELECT*FROM userD
SELECT user INTO*
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单选题A server is having problems booting into the operating system. Which of the following can provide important information to begin to trouble shoot the cause？（）A
System logsB
Firmware updatesC
POST messagesD
Application logs
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单选题A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user’s print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same issue. Which of the following should be verified NEXT on the printer? （）A
That the WEP key is disabledB
That the fuser is not faultyC
That the IP is staticD
That the buffer is not overloaded
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单选题All users within an office are wirelessly connected to a network, except one user that has a valid connection on a leased IP address in a different range. Which of the following is a possible cause of the user having a different IP address range?（）A
The wireless access point is using MAC address filteringB
The user has connected to a nearby wireless access point from another officeC
The user has configured the wireless settings with the wrong encryption typeD
The wireless access point has SSID broadcast disabled
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单选题A server is having problems booting into the operating system. Which of the following can provide important information to begin to troubleshoot the cause?（）A
System logsB
Firmware updatesC
POST messagesD
Application logs
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单选题In secondary schools every pupil having problems should ______.A
know how to ask for helpB
be free from any pressure of academic workC
be able to discuss his problems in classD
be able to discuss his problems with any teacher
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单选题After a technician came out and installed a new wireless router, one of the wired workstations began having problems connecting to the file server. This is only an intermittent problem. Which of the following actions will the technician MOST likely perform to resolve this problem?（）A
Change the router's SSIDB
Move the router's locationC
Check user permissionsD
Check the cable ends
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