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单选题
An IPCC Express 4.0 deployment requires support for 20 concurrently logged-in agents and three supervisors. The agents are split evenly across two remote sites. High Availability is required for this deployment, and the agents will be using IP Phone Agent as they use Citrix terminals. Silent monitoring and recording will be performed for agents at both sites. No historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）
A
2
B
3
C
4
D
5
E
6
F
Depends upon where the supervisors are located
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更多 “单选题An IPCC Express 4.0 deployment requires support for 20 concurrently logged-in agents and three supervisors. The agents are split evenly across two remote sites. High Availability is required for this deployment, and the agents will be using IP Phone Agent as they use Citrix terminals. Silent monitoring and recording will be performed for agents at both sites. No historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）A 2 B 3 C 4D 5 E 6 F Depends upon where the supervisors are located” 相关考题
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An enterprise has plans to start adding IPv6 support. The initial deployment requires support from some IPv6 - only device s that need to access servers that support only IPv4.Which of the following tools would be most appropriate?（）A. Native IPv6B. Point - to -point tunnelsC. Multipoint tunnelsD. NAT - PT
考题
An IPCC Express 4.0 deployment requires support for 20 concurrently logged-in agents and three supervisors. The agents are split evenly across two remote sites. High Availability is required for this deployment, and the agents will be using IP Phone Agent as they use Citrix terminals. Silent monitoring and recording will be performed for agents at both sites. No historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）A、2 B、3 C、4D、5 E、6 F、Depends upon where the supervisors are located
考题
Which of the following require physical CD/DVD media to be ordered and received prior to patching and/or upgrading IPCC Express 4.0?（）A、Major Release B、Minor Release C、Maintenance Release D、Service Release E、Engineering Special
考题
A customer with IPCC Express Standard reports that a script using the Database steps is not working. What is the most likely root cause?（）A、The script probably has an error in the DSN configuration.B、IPCC Express Standard is not licensed for Database steps. C、The script probably has an error in the query string. D、There is probably an interoperability problem between IPCC Express and the database.
考题
Which three of the following are licensed Cisco CRS 4.0 software products?（）A、IPCC Express (Standard, Enhanced, or Premium) B、IP IVR C、Auto Attendant D、IPCC Express Cisco Agent Desktop E、IP Queue ManagerF、IP IVR Peripheral Gateway (PG)
考题
Which feature is added when upgrading from IPCC Express Enhanced to IPCC Express Premium? （）A、supervisory recording B、WrapUp timer C、sending e-mails D、keystroke macros E、text chat
考题
You are installing a new deployment of the Junos Pulse Access Control Service. In your environment, you have VoIP handsets that support 802.1X authentication with EAP-MD5.Which deployment constraint must you consider?（）A、EAP-MD5 is not supported by the Junos Pulse Access Control ServiceB、EAP-MD5 requires passwords to be stored in an encrypted format.C、EAP-MD5 requires passwords to be stored in a clear text format.D、EAP-MD5 performs a real time hash of the handset's MAC address.
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Which three options are features of the Cisco 3800 Series Integrated Services Routers?（）A、Integrated Hardware for offload of encryption servicesB、Wireless LANC、SRST with centralized Cisco CallManager fro up to 120 IP PhonesD、Support For up to Eight NMEsE、Cisco CallManager Express for up to 36 IP Phones supportF、High Performance Architecture optimized for concurrent service deployment
考题
An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）A、1 B、2 C、3 D、4 E、5
考题
What tool is used to estimate the hardware server resources required for an IPCC Express deployment?（）A、IPC Resource Calculator B、CTI Port Calculator C、Configuration and Ordering Tool D、CRS Applications Administration
考题
What is the maximum number of CTI ports for a Cisco Unified Contact Center Express 4.0 Standard deployment? （）A、150 B、200 C、300 D、varies based on the number of expansion servers used E、varies based on the number of applications configured
考题
What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool? （）A、orders for coresident deployments B、orders for adding more seats C、orders for upgrading from standard D、orders with less than five seats E、all orders require using the IPCC Express Configuration and Ordering Tool
考题
An Cisco Unified Contact Center Express 4.0 deployment requires support for 20 concurrently logged-in agents. The agents are split across two remote sites, and the high-availability Cisco CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with Cisco Unified IP Phone 7960G and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many Cisco Unified Contact Center Express hardware servers would be required for this Cisco Unified Contact Center Express deployment?（ ） A、1 B、2 C、3 D、4 E、5
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When configuring IPCC Express Enhanced, what is the maximum number of skills that an agent can be associated with? （）A、15 B、20 C、25 D、30 E、40 F、50
考题
Which two of the following are valid CRS deployment scenarios?（）A、IPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion server B、IPCC Express communicating with the ICM via a co-resident IPCC Gateway PGC、IPCC Express using the IPCC Enterprise Outbound option D、IPCC Express using the IPCC Enterprise CTI-OS Toolkit E、IP IVR integrating with IPCC Enterprise to function as queue point and self-service platform
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What is the maximum number of CSQs that a call should be queued for when configuring IPCC Express?（）A、15 B、20 C、25 D、30 E、40 F、50
考题
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?（）A、IPCC Express Standard B、IPCC Express Enhanced C、IPCC Express Premium D、IPCC Enterprise E、IP IVR
考题
多选题Which two of the following are valid CRS deployment scenarios?（）AIPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion serverBIPCC Express communicating with the ICM via a co-resident IPCC Gateway PGCIPCC Express using the IPCC Enterprise Outbound optionDIPCC Express using the IPCC Enterprise CTI-OS ToolkitEIP IVR integrating with IPCC Enterprise to function as queue point and self-service platform
考题
单选题A customer with IPCC Express Standard reports that a script using the Database steps is not working. What is the most likely root cause?（）A
The script probably has an error in the DSN configuration.B
IPCC Express Standard is not licensed for Database steps. C
The script probably has an error in the query string. D
There is probably an interoperability problem between IPCC Express and the database.
考题
单选题What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool? （）A
orders for coresident deployments B
orders for adding more seats C
orders for upgrading from standard D
orders with less than five seats E
all orders require using the IPCC Express Configuration and Ordering Tool
考题
单选题An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）A
1 B
2 C
3 D
4 E
5
考题
单选题You are installing a new deployment of the Junos Pulse Access Control Service. In your environment, you have VoIP handsets that support 802.1X authentication with EAP-MD5.Which deployment constraint must you consider?（）A
EAP-MD5 is not supported by the Junos Pulse Access Control ServiceB
EAP-MD5 requires passwords to be stored in an encrypted format.C
EAP-MD5 requires passwords to be stored in a clear text format.D
EAP-MD5 performs a real time hash of the handset's MAC address.
考题
单选题What is the maximum number of CTI ports for a Cisco Unified Contact Center Express 4.0 Standard deployment? （）A
150 B
200 C
300 D
varies based on the number of expansion servers used E
varies based on the number of applications configured
考题
单选题An Cisco Unified Contact Center Express 4.0 deployment requires support for 20 concurrently logged-in agents. The agents are split across two remote sites, and the high-availability Cisco CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with Cisco Unified IP Phone 7960G and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many Cisco Unified Contact Center Express hardware servers would be required for this Cisco Unified Contact Center Express deployment?（ ）A
1 B
2 C
3 D
4 E
5
考题
单选题An enterprise has plans to start adding IPv6 support. The initial deployment requires support from some IPv6 - only device s that need to access servers that support only IPv4. Which of the following tools would be most appropriate?（）A
Native IPv6B
Point - to -point tunnelsC
Multipoint tunnelsD
NAT - PT
考题
单选题Which feature is added when upgrading from IPCC Express Enhanced to IPCC Express Premium? （）A
supervisory recording B
WrapUp timer C
sending e-mails D
keystroke macros E
text chat
考题
多选题Which of the following require physical CD/DVD media to be ordered and received prior to patching and/or upgrading IPCC Express 4.0?（）AMajor ReleaseBMinor ReleaseCMaintenance ReleaseDService ReleaseEEngineering Special
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