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An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）
- A、1
- B、2
- C、3
- D、4
- E、5
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更多 “ An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）A、1 B、2 C、3 D、4 E、5” 相关考题
考题
How many CallManager clusters can an IPCC Express cluster with High Availability communicate with? （）A、1B、2C、Depends upon the number of agentsD、Depends upon the locations of the CallManager clustersE、Depends upon how many nodes are in the CallManager clusters
考题
Which two are features of IPCC Express Enhanced?（）A、IVR Port Recording B、HTTP Triggers C、Supervisory Silent Monitoring D、sending e-mails E、Database Integration F、keystroke macros
考题
Which of the following require physical CD/DVD media to be ordered and received prior to patching and/or upgrading IPCC Express 4.0?（）A、Major Release B、Minor Release C、Maintenance Release D、Service Release E、Engineering Special
考题
A customer with IPCC Express Standard reports that a script using the Database steps is not working. What is the most likely root cause?（）A、The script probably has an error in the DSN configuration.B、IPCC Express Standard is not licensed for Database steps. C、The script probably has an error in the query string. D、There is probably an interoperability problem between IPCC Express and the database.
考题
Which three of the following are licensed Cisco CRS 4.0 software products?（）A、IPCC Express (Standard, Enhanced, or Premium) B、IP IVR C、Auto Attendant D、IPCC Express Cisco Agent Desktop E、IP Queue ManagerF、IP IVR Peripheral Gateway (PG)
考题
Which feature is added when upgrading from IPCC Express Enhanced to IPCC Express Premium? （）A、supervisory recording B、WrapUp timer C、sending e-mails D、keystroke macros E、text chat
考题
Which of the following step libraries is included in the license for IPCC Express Standard? （）A、ICM steps B、e-mail steps C、media steps D、database steps
考题
What tool is used to estimate the hardware server resources required for an IPCC Express deployment?（）A、IPC Resource Calculator B、CTI Port Calculator C、Configuration and Ordering Tool D、CRS Applications Administration
考题
What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool? （）A、orders for coresident deployments B、orders for adding more seats C、orders for upgrading from standard D、orders with less than five seats E、all orders require using the IPCC Express Configuration and Ordering Tool
考题
When configuring IPCC Express Enhanced, what is the maximum number of skills that an agent can be associated with? （）A、15 B、20 C、25 D、30 E、40 F、50
考题
Which two features are added when upgrading from IPCC Express Standard to Enhanced? （）A、Agent Routing B、Historical Reporting C、Conditional Routing D、Prioritized Queueing E、Agent Queueing
考题
Which two of the following are valid CRS deployment scenarios?（）A、IPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion server B、IPCC Express communicating with the ICM via a co-resident IPCC Gateway PGC、IPCC Express using the IPCC Enterprise Outbound option D、IPCC Express using the IPCC Enterprise CTI-OS Toolkit E、IP IVR integrating with IPCC Enterprise to function as queue point and self-service platform
考题
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?（）A、IPCC Express Standard B、IPCC Express Enhanced C、IPCC Express Premium D、IPCC Enterprise E、IP IVR
考题
多选题Which two of the following are valid CRS deployment scenarios?（）AIPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion serverBIPCC Express communicating with the ICM via a co-resident IPCC Gateway PGCIPCC Express using the IPCC Enterprise Outbound optionDIPCC Express using the IPCC Enterprise CTI-OS ToolkitEIP IVR integrating with IPCC Enterprise to function as queue point and self-service platform
考题
单选题A customer with IPCC Express Standard reports that a script using the Database steps is not working. What is the most likely root cause?（）A
The script probably has an error in the DSN configuration.B
IPCC Express Standard is not licensed for Database steps. C
The script probably has an error in the query string. D
There is probably an interoperability problem between IPCC Express and the database.
考题
单选题What can you install on IPCC Express to protect against worms, zero-day viruses, and other immediate security threats?（）A
Microsoft Management Console B
Cisco Security Agent (headless agent) C
Cisco Security Agent Management Center D
Microsoft SQL Server 2000
考题
单选题Which feature is added when upgrading from IPCC Express Standard to Enhanced?（）A
text chat B
Log Out/Not Ready reason codes C
WrapUp State D
WrapUp timer E
competency-based routing
考题
多选题Which three are core server software components for IPCC Express?（）ACRS EngineBrecordingCCisco Agent DesktopDmonitoringECisco Supervisor Desktop
考题
单选题What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool? （）A
orders for coresident deployments B
orders for adding more seats C
orders for upgrading from standard D
orders with less than five seats E
all orders require using the IPCC Express Configuration and Ordering Tool
考题
单选题An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）A
1 B
2 C
3 D
4 E
5
考题
多选题Which two are features of IPCC Express Enhanced?（）AIVR Port RecordingBHTTP TriggersCSupervisory Silent MonitoringDsending e-mailsEDatabase IntegrationFkeystroke macros
考题
单选题Which of the following step libraries is included in the license for IPCC Express Standard? （）A
ICM steps B
e-mail steps C
media steps D
database steps
考题
单选题How many CallManager clusters can an IPCC Express cluster with High Availability communicate with? （）A
1B
2C
Depends upon the number of agentsD
Depends upon the locations of the CallManager clustersE
Depends upon how many nodes are in the CallManager clusters
考题
单选题What is the maximum number of CSQs that a call should be queued for when configuring IPCC Express?（）A
15 B
20 C
25 D
30 E
40 F
50
考题
单选题Which feature is added when upgrading from IPCC Express Enhanced to IPCC Express Premium? （）A
supervisory recording B
WrapUp timer C
sending e-mails D
keystroke macros E
text chat
考题
多选题What are three of the fields used in defining a CSQ in IPCC Express Enhanced?（）AWrapUp TimeBService LevelCOverflow CSQDAgent NameEAutomatic WorkFCRS Application
考题
多选题Which of the following require physical CD/DVD media to be ordered and received prior to patching and/or upgrading IPCC Express 4.0?（）AMajor ReleaseBMinor ReleaseCMaintenance ReleaseDService ReleaseEEngineering Special
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