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单选题
A customer with IPCC Express Standard reports that a script using the Database steps is not working. What is the most likely root cause?（）
A
The script probably has an error in the DSN configuration.
B
IPCC Express Standard is not licensed for Database steps.
C
The script probably has an error in the query string.
D
There is probably an interoperability problem between IPCC Express and the database.
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更多 “单选题A customer with IPCC Express Standard reports that a script using the Database steps is not working. What is the most likely root cause?（）A The script probably has an error in the DSN configuration.B IPCC Express Standard is not licensed for Database steps. C The script probably has an error in the query string. D There is probably an interoperability problem between IPCC Express and the database.” 相关考题
考题
An operator needs to run a script which will write standard output and standard error to different files. Which of the following commands will successfully perform this task?()
A. myscript.ksh 1/tmp/log/script.log 2/tmp/log/script.errB. myscript.ksh $1/tmp/log/script.log $2/tmp/log/script.errC. myscript.ksh 1/tmp/log/script.log 21 /tmp/log/script/errD. myscript.ksh 21 /tmp/log/script.log 2 /tmp/log/script.err
考题
A customer has a mixed environment of AIX on POWER4 and POWER5， and x86 based systems running a supported distribution of Linux. There is a total of 7 partitions and three standalone x86 servers. The customer wants to consolidate their applications using a single 4-core POWER6 server. What is the minimum PowerVM edition that supports the customer requirement？（）A、 PowerVM Lx86B、 PowerVM Express EditionC、 PowerVM Standard EditionD、 PowerVM Enterprise Edition
考题
A customer with IPCC Express Standard reports that a script using the Database steps is not working. What is the most likely root cause?（）A、The script probably has an error in the DSN configuration.B、IPCC Express Standard is not licensed for Database steps. C、The script probably has an error in the query string. D、There is probably an interoperability problem between IPCC Express and the database.
考题
Which three of the following are licensed Cisco CRS 4.0 software products?（）A、IPCC Express (Standard, Enhanced, or Premium) B、IP IVR C、Auto Attendant D、IPCC Express Cisco Agent Desktop E、IP Queue ManagerF、IP IVR Peripheral Gateway (PG)
考题
Which feature is added when upgrading from IPCC Express Standard to Enhanced?（）A、text chat B、Log Out/Not Ready reason codes C、WrapUp State D、WrapUp timer E、competency-based routing
考题
Which feature is added when upgrading from IPCC Express Enhanced to IPCC Express Premium? （）A、supervisory recording B、WrapUp timer C、sending e-mails D、keystroke macros E、text chat
考题
Which of the following step libraries is included in the license for IPCC Express Standard? （）A、ICM steps B、e-mail steps C、media steps D、database steps
考题
When deploying IPCC Express 4.0 for the first time, when and where is the licensing of the customer specified? （）A、during Installation Cluster Setup, in the CRS Installer B、after installation, during first-time login, in CRS Application Administration C、after installation, in CRS License Update Utility D、during Installation Server Setup, in the CRS Installer
考题
What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool? （）A、orders for coresident deployments B、orders for adding more seats C、orders for upgrading from standard D、orders with less than five seats E、all orders require using the IPCC Express Configuration and Ordering Tool
考题
Which two features are added when upgrading from IPCC Express Standard to Enhanced? （）A、Agent Routing B、Historical Reporting C、Conditional Routing D、Prioritized Queueing E、Agent Queueing
考题
Which two of the following are valid CRS deployment scenarios?（）A、IPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion server B、IPCC Express communicating with the ICM via a co-resident IPCC Gateway PGC、IPCC Express using the IPCC Enterprise Outbound option D、IPCC Express using the IPCC Enterprise CTI-OS Toolkit E、IP IVR integrating with IPCC Enterprise to function as queue point and self-service platform
考题
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?（）A、IPCC Express Standard B、IPCC Express Enhanced C、IPCC Express Premium D、IPCC Enterprise E、IP IVR
考题
An operator needs to run a script which will write standard output and standard error to different files. Which of the following commands will successfully perform this task?（）A、myscript.ksh 1/tmp/log/script.log 2/tmp/log/script.errB、myscript.ksh $1/tmp/log/script.log $2/tmp/log/script.errC、myscript.ksh 1/tmp/log/script.log 21 /tmp/log/script/errD、myscript.ksh 21 /tmp/log/script.log 2 /tmp/log/script.err
考题
A customer requires their application to have high availability within a data center, and also the ability to recover at a data center located 600km away in the event of an outage. Which system software solution component supports the customer requirement?（）A、PowerHA SystemMirror Basic EditionB、PowerHA SystemMirror Express EditionC、PowerHA SystemMirror Standard EditionD、PowerHA SystemMirror Enterprise Edition
考题
When a customer attempts to manage virtual machines, virtual images and system pools with the VMControl Express Edition, all operations fail except for managing virtual machines. What is recommended to resolve this situation?（）A、Upgrade to VMControl Standard EditionB、Upgrade to VMControl Enterprise EditionC、Upgrade to latest version of VMControl Express EditionD、Download the latest fixes for VMControl Express Edition
考题
A customer is consolidating seven IBM i partitions onto a POWER7 system, using VIO Server to virtualize resources.Which of the following PowerVM editions is appropriate for this customer?（）A、IBM i EditionB、Express EditionC、Standard EditionD、Enterprise Edition
考题
ou share a computer with other users. You need to ensure that all application and device driver failure reports for this computer are submitted to Microsoft Problem Reports and Solutions. What should you do？（）A、After each error occurs， perform a Microsoft Windows Update scan.B、Turn on the Windows Problem Reporting feature for all users.C、Configure the computer to take part in the Microsoft Windows Customer Experience Improvement Program.D、Create a standard user account. Instruct all users to log on by using this standard user account. Configure auditing for this user account.
考题
多选题Which two of the following are valid CRS deployment scenarios?（）AIPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion serverBIPCC Express communicating with the ICM via a co-resident IPCC Gateway PGCIPCC Express using the IPCC Enterprise Outbound optionDIPCC Express using the IPCC Enterprise CTI-OS ToolkitEIP IVR integrating with IPCC Enterprise to function as queue point and self-service platform
考题
单选题Which feature is added when upgrading from IPCC Express Standard to Enhanced?（）A
text chat B
Log Out/Not Ready reason codes C
WrapUp State D
WrapUp timer E
competency-based routing
考题
多选题Which two features are added when upgrading from IPCC Express Standard to Enhanced? （）AAgent RoutingBHistorical ReportingCConditional RoutingDPrioritized QueueingEAgent Queueing
考题
单选题A customer is looking for a low-cost pSeries solution. The pSeries technical specialist is recommending several p650 Express Configurations. When reviewing the options with the customer， the pSeries technical specialist should emphasize which of the following limitations？（）A
Some Express Configurations limit the amount of maximum memory at order time.B
The customer must meet minimum system requirements to obtain Express Configuration pricing. C
The Express Configurations offer less than the maximum number of processors.D
The Express Configurations are only offered through the QuickShip Program.
考题
多选题Which three are core server software components for IPCC Express?（）ACRS EngineBrecordingCCisco Agent DesktopDmonitoringECisco Supervisor Desktop
考题
单选题What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool? （）A
orders for coresident deployments B
orders for adding more seats C
orders for upgrading from standard D
orders with less than five seats E
all orders require using the IPCC Express Configuration and Ordering Tool
考题
单选题A customer has a mixed environment of AIX on POWER4 and POWER5， and x86 based systems running a supported distribution of Linux. There is a total of 7 partitions and three standalone x86 servers. The customer wants to consolidate their applications using a single 4-core POWER6 server. What is the minimum PowerVM edition that supports the customer requirement？（）A
PowerVM Lx86B
PowerVM Express EditionC
PowerVM Standard EditionD
PowerVM Enterprise Edition
考题
单选题Which of the following step libraries is included in the license for IPCC Express Standard? （）A
ICM steps B
e-mail steps C
media steps D
database steps
考题
单选题An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?（）A
IPCC Express Standard B
IPCC Express Enhanced C
IPCC Express Premium D
IPCC Enterprise E
IP IVR
考题
单选题Which feature is added when upgrading from IPCC Express Enhanced to IPCC Express Premium? （）A
supervisory recording B
WrapUp timer C
sending e-mails D
keystroke macros E
text chat
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