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单选题
A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper theyve been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? （）
A
A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem?
B
I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report.
C
If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.
D
I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow.
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更多 “单选题A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper theyve been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? （）A A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem?B I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report.C If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.D I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow.” 相关考题
考题
Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?()
A. Put all other work orders on hold and assist the user with all their computer issues.B. Have another technician take over support calls for this user.C. Explain that the user needs to fill out a work order for the computer problems.D. Ask the user to call another technician for more in-depth assistance.
考题
A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST？（）A、Check if the user account is lockedB、Check group policyC、Check the drive for fragmentationD、Check NTFS permissions
考题
A home user working outside an office reports that their laptop is no longer connecting to theInternet. Which of the following would a technician recommend to check FIRST?（）A、Windows Firewall settingsB、DHCP settingsC、Disable HomeGroupD、Wireless on/off switch
考题
A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper theyve been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? （）A、A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem?B、I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report.C、If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.D、I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow.
考题
A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer. Which of the following would be another way for the user to send the Remote Assistance invitation？ （）A、Configuring the Windows Firewall exceptions.B、Using Windows Messenger.C、Configuring My Network Places.D、Using Internet Explorer.
考题
A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?（）A、“Sometimes computers are just strange, but it seems to be working now.”B、“You gave them the wrong address and caused this problem.”C、“The sender had the e-mail address wrong, but they have it correct now and the problem has been resolved.”D、“The SMTP server was not getting a proper resolution of the recipient name field when it was parsing the header.”
考题
A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is ’Microsoft Office Document Image Writer.’ The technician should understand that the problem is that the printer： （）A、has not been installed on the user’s computer.B、is not turned on.C、driver is corrupt.D、cable is unplugged.
考题
A user has been having difficulty with their PC. Which of the following is the BEST response atechnician should give when a user asks for the definition of a particular bluescreen message?（）A、“It is a message that informs the technician of what hardware needs to be replaced.”B、“A bluescreen message is just another name for an error.”C、“It provides the technician with more information about the problem.”D、“It is a complex message that is very difficult to explain to those who are not familiar with computers.”
考题
A user reports that the computer is running slowly. After running the SFC， a technician observes that the dllcache folder has become corrupted. Which of the following utilities can be run to repair the contents of the dllcache directory？ （）A、FORMATB、SFCC、HyperTerminalD、DEFRAG
考题
Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）A、Put all other work orders on hold and assist the user with all their computer issues.B、Have another technician take over support calls for this user.C、Explain that the user needs to fill out a work order for the computer problems.D、Ask the user to call another technician for more in-depth assistance.
考题
An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive.Which of the following BEST explains why the drive light is continuously active?（）A、The system has a fragmented hard drive.B、The drive interface needs to be changed.C、The user has too many documents on the hard drive.D、The system page file has an issue.
考题
A technician is working on a PC that may have malware. Which of the following should thetechnician try FIRST?（）A、Educate the end user about how a computer becomes infected.B、Perform a clean install of the OS.C、Boot the PC in Safe Mode.D、Quarantine all infected files.
考题
A technician deploys a computer in a public library and wants to give the ability for a user without an account to use the computer with limited permission. Which of the following accounts would the technician setup？（）A、 Guest user accountB、 Limited user accountC、 Power user accountD、 Administrator user account
考题
单选题A home user working outside an office reports that their laptop is no longer connecting to theInternet. Which of the following would a technician recommend to check FIRST?（）A
Windows Firewall settingsB
DHCP settingsC
Disable HomeGroupD
Wireless on/off switch
考题
单选题A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is ’Microsoft Office Document Image Writer.’ The technician should understand that the problem is that the printer： （）A
has not been installed on the user’s computer.B
is not turned on.C
driver is corrupt.D
cable is unplugged.
考题
单选题A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper theyve been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? （）A
A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem?B
I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report.C
If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.D
I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow.
考题
单选题Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）A
Put all other work orders on hold and assist the user with all their computer issues.B
Have another technician take over support calls for this user.C
Explain that the user needs to fill out a work order for the computer problems.D
Ask the user to call another technician for more in-depth assistance.
考题
单选题An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive.Which of the following BEST explains why the drive light is continuously active?（）A
The system has a fragmented hard drive.B
The drive interface needs to be changed.C
The user has too many documents on the hard drive.D
The system page file has an issue.
考题
单选题A System p adminstrator must recover user information from a system that will not successfully boot. Which of the following install methods will accomplish this （）A
PreservationB
MigrationC
New and complete overwriteD
Repair
考题
单选题A user reports that the computer is running slowly. After running the SFC， a technician observes that the dllcache folder has become corrupted. Which of the following utilities can be run to repair the contents of the dllcache directory？ （）A
FORMATB
SFCC
HyperTerminalD
DEFRAG
考题
单选题A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?（）A
“Sometimes computers are just strange, but it seems to be working now.”B
“You gave them the wrong address and caused this problem.”C
“The sender had the e-mail address wrong, but they have it correct now and the problem has been resolved.”D
“The SMTP server was not getting a proper resolution of the recipient name field when it was parsing the header.”
考题
单选题A user has been having difficulty with their PC. Which of the following is the BEST response atechnician should give when a user asks for the definition of a particular bluescreen message?（）A
“It is a message that informs the technician of what hardware needs to be replaced.”B
“A bluescreen message is just another name for an error.”C
“It provides the technician with more information about the problem.”D
“It is a complex message that is very difficult to explain to those who are not familiar with computers.”
考题
单选题A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST？（）A
Check if the user account is lockedB
Check group policyC
Check the drive for fragmentationD
Check NTFS permissions
考题
单选题A technician deploys a computer in a public library and wants to give the ability for a user without an account to use the computer with limited permission. Which of the following accounts would the technician setup？（）A
Guest user accountB
Limited user accountC
Power user accountD
Administrator user account
考题
单选题A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer. Which of the following would be another way for the user to send the Remote Assistance invitation？ （）A
Configuring the Windows Firewall exceptions.B
Using Windows Messenger.C
Configuring My Network Places.D
Using Internet Explorer.
考题
单选题A technician is working on a PC that may have malware. Which of the following should thetechnician try FIRST?（）A
Educate the end user about how a computer becomes infected.B
Perform a clean install of the OS.C
Boot the PC in Safe Mode.D
Quarantine all infected files.
考题
单选题A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）A
Run the CHKDSK utilityB
Run the disk defragmenter utilityC
Increase the capacity on the system volumeD
Convert to a dynamic drive on the system
考题
单选题An end user reports that their computer is not performing as fast as it used to and it shuts down unexpectedly. Which of the following is the MOST likely cause?（）A
Network data cables are damaged.B
Memory has become unseated.C
The user has defragmented the hard drive.D
Processor cooling fan is not functioning.
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