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A technician is working on a PC that may have malware. Which of the following should thetechnician try FIRST?（）
- A、Educate the end user about how a computer becomes infected.
- B、Perform a clean install of the OS.
- C、Boot the PC in Safe Mode.
- D、Quarantine all infected files.
参考答案
更多 “A technician is working on a PC that may have malware. Which of the following should thetechnician try FIRST?（）A、Educate the end user about how a computer becomes infected.B、Perform a clean install of the OS.C、Boot the PC in Safe Mode.D、Quarantine all infected files.” 相关考题
考题
A technician is renaming files on a PC from a command prompt and is currently in the root of driveC: Which of the following commands should the technician use to move to a different directory? ()
A.CDB.DIRC.MDD.RD
考题
A technician turns on a PC and before the computer boots up, the technician is prompted for apassword. The technician does not know the password. Which of the following can the techniciando to allow access to the PC?（） (Select TWO).A. Set the clear password jumper on the motherboardB. Enter the BIOS setup and select the clear password settingC. Remove the power cord from the power supply and then plug it back inD. Power cycle the PCE. Remove the CMOS battery for 15 minutes
考题
A technician needs to ping a client’s machine that the technician is working on, to ensure that thenetwork card is functioning correctly. Which of the following IP addresses should be used?()
A.10.76.0.1B.127.0.0.1C.192.168.0.1D.255.255.255.0
考题
A technician has had several support requests for one PC. The technician has reseated the PCIcards and replaced the hard drive in the PC located in a school cafeteria kitchen. PCs located in the business office or the classrooms have not had this issue.Which of the following is MOST likely causing this PC’s issue?（）A. Faulty RAMB. 240 volt Kitchen outletsC. Power BrownoutsD. Excessive Heat
考题
A network technician arrives to work and discovers users are having a problem connecting thecompany server. The server operator was working on upgrades the night before.Which of the following documents should the technician use to attempt to discover the problem?（）A. Network mapsB. Change managementC. BaselinesD. Cable management
考题
A technician turns on a PC and before the computer boots up, the technician is prompted for apassword. The technician does not know the password. Which of the following can the techniciando to allow access to the PC?（） (Select TWO).A、Set the clear password jumper on the motherboardB、Enter the BIOS setup and select the clear password settingC、Remove the power cord from the power supply and then plug it back inD、Power cycle the PCE、Remove the CMOS battery for 15 minutes
考题
A technician needs to ping a client’s machine that the technician is working on, to ensure that thenetwork card is functioning correctly. Which of the following IP addresses should be used?（）A、10.76.0.1B、127.0.0.1C、192.168.0.1D、255.255.255.0
考题
The technician has replaced a power supply with an identical power supply, and now the high end graphics card is not working. Which of the following should the technician check?（）A、The memoryB、The CMOS batteryC、The PCIe power jackD、The processor for chip creep
考题
A technician is renaming files on a PC from a command prompt and is currently in the root of driveC: Which of the following commands should the technician use to move to a different directory? （）A、CDB、DIRC、MDD、RD
考题
A technician has had several support requests for one PC. The technician has reseated the PCIcards and replaced the hard drive in the PC located in a school cafeteria kitchen. PCs located in the business office or the classrooms have not had this issue. Which of the following is MOST likely causing this PC’s issue?（）A、Faulty RAMB、240 volt Kitchen outletsC、Power BrownoutsD、Excessive Heat
考题
A user is reporting that a PC will suddenly shut down without warning. The PC boots up with no problems, but after using the PC for a short time, the PC turns off. Which of the following components should the technician check?（） (Select TWO).A、CPU fanB、RAMC、Hard driveD、Power supplyE、Video card
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A technician is dispatched to install additional RAM in a computer. The technician unplugs thesystem from the power source, and removes the cover of the PC. Which of the following shouldthe technician do NEXT?（）A、Update the BIOS for compatibility.B、Put on an ESD strap.C、Use an anti-static bag to hold the RAM while installing.D、Clean out the PC with compressed air.
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A technician has a PC that has no Internet connection. The IP address for the PC is 169.254.XXX.XXX. Which of the following should be checked FIRST?（）A、DHCP settingsB、BIOS settingsC、DNS settingsD、Power settings
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A technician arrives in Germany and discovers that when their PC is plugged into the outlet, nopower is received. Which of the following actions should the technician take to get the PC tooperate?（）A、Change the BIOS settings to the local timeB、Adjust the voltage selector switchC、Attach a 220 volt power strip from the current region to the PCD、Attach a 120 volt battery backup power supply to the PC
考题
A coworker has reported that someone has engaged in prohibited activity. The supervisor hasasked the technician to quarantine the PC until police arrive. Which of the following should the technician do?（）A、Allow the user to continue workingB、Check for virusesC、Re-image the hard driveD、Document time/date for later referenceE、Prevent users from accessing the PCF、Turn off PC
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单选题A technician is replacing memory in a server whose motherboard supports PC100 or PC133 memory. This type of memory is also known as which of the following？（）A
SDRAMB
RAMBUSC
DDR2D
DDR3
考题
单选题The technician has replaced a power supply with an identical power supply, and now the high end graphics card is not working. Which of the following should the technician check?（）A
The memoryB
The CMOS batteryC
The PCIe power jackD
The processor for chip creep
考题
单选题A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）A
Agree with the user’s complaintsB
Clarify the user’s statementsC
Minimize the user’s criticismD
Shadow the other technician on the next repair
考题
单选题A VPN connection is not working correctly and the technician is unable to ping the VPN server. Which of the following actions should the technician do FIRST?（）A
Call their local ISPB
Verify the IP information of the serverC
Check their local Internet connectionD
Verify the hostname of the server
考题
单选题A technician is dispatched to a location. While working, the technician’s cell phone rings. Which of the following actions should the technician take?（）A
Answer the call to determine its importance.B
Ignore the call and return the call from a land line.C
Answer the call and leave the location in order to talk.D
Silence the phone and allow the call to go to voice mail.
考题
单选题A technician does not have power to a PC. Which of the following tools should the technician use to check for electricity?（）A
Cable testerB
Power supply testerC
Tone generatorD
Multimeter
考题
单选题A technician has had several support requests for one PC. The technician has reseated the PCIcards and replaced the hard drive in the PC located in a school cafeteria kitchen. PCs located in the business office or the classrooms have not had this issue. Which of the following is MOST likely causing this PC’s issue?（）A
Faulty RAMB
240 volt Kitchen outletsC
Power BrownoutsD
Excessive Heat
考题
多选题A coworker has reported that someone has engaged in prohibited activity. The supervisor hasasked the technician to quarantine the PC until police arrive. Which of the following should the technician do?（）AAllow the user to continue workingBCheck for virusesCRe-image the hard driveDDocument time/date for later referenceEPrevent users from accessing the PCFTurn off PC
考题
多选题A user is reporting that a PC will suddenly shut down without warning. The PC boots up with no problems, but after using the PC for a short time, the PC turns off. Which of the following components should the technician check?（） (Select TWO).ACPU fanBRAMCHard driveDPower supplyEVideo card
考题
单选题Which of the following commands would a technician use to view the active applicationconnections on a local PC to the network?（）A
ipconfigB
netstatC
nslookupD
net use
考题
单选题A network technician arrives to work and discovers users are having a problem connecting the company server. The server operator was working on upgrades the night before. Which of the following documents should the technician use to attempt to discover the problem?（）A
Network mapsB
Change managementC
BaselinesD
Cable management
考题
多选题A technician turns on a PC and before the computer boots up, the technician is prompted for apassword. The technician does not know the password. Which of the following can the techniciando to allow access to the PC?（） (Select TWO).ASet the clear password jumper on the motherboardBEnter the BIOS setup and select the clear password settingCRemove the power cord from the power supply and then plug it back inDPower cycle the PCERemove the CMOS battery for 15 minutes
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