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An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive.Which of the following BEST explains why the drive light is continuously active?（）
- A、The system has a fragmented hard drive.
- B、The drive interface needs to be changed.
- C、The user has too many documents on the hard drive.
- D、The system page file has an issue.
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更多 “An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive.Which of the following BEST explains why the drive light is continuously active?（）A、The system has a fragmented hard drive.B、The drive interface needs to be changed.C、The user has too many documents on the hard drive.D、The system page file has an issue.” 相关考题
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The last step in resolving an end user ticket should be which of the following?()
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A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access？（）A、The VLAN is misconfiguredB、The user has an improperly configured NICC、The DHCP server is downD、The DNS server is down
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A user reports that the wireless network is slow and is able to see and access shared folders that are unknown to the user. Which of the following is the cause of the problem?（）A、The SSID broadcast is disabled.B、Wireless router is improperly configured.C、The user is connecting to the wrong SSIDD、The wireless NIC is defective.
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ou share a computer with other users. You need to ensure that all application and device driver failure reports for this computer are submitted to Microsoft Problem Reports and Solutions. What should you do？（）A、After each error occurs， perform a Microsoft Windows Update scan.B、Turn on the Windows Problem Reporting feature for all users.C、Configure the computer to take part in the Microsoft Windows Customer Experience Improvement Program.D、Create a standard user account. Instruct all users to log on by using this standard user account. Configure auditing for this user account.
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You have an Exchange organization.All servers in the organization have Exchange Server 2010 Service Pack 1 （SP1） installed. All users have Windows Mobile 6.5 devices that connect to the organization by using Exchange ActiveSync. A user named User1 reports that she lost her device and successfully performed a remote wipe of the device. User1 later reports that she located her device. User1 configures the device to connect to Exchange ActiveSync and discovers that the connection fails. You need to ensure that User1 can connect her device by using Exchange ActiveSync. What should you do？（）A、Instruct User1 to perform a hardware reset on the device.B、Instruct User1 to use the Exchange Control Panel （ECP） to modify the device list.C、Run the Set-ActiveSyncDeviceAccessRule cmdlet from the Exchange Management Shell.D、Instruct User1 to change her user account password.
考题
单选题Why should an IBM Reseller offer IBM Services on every solution？（）A
If you do not offer it， IBM or someone else （perhaps your competitors） will.B
Protects the end user in the event there is a service issue.C
Protects the Reseller in the event the end user has a service issue.D
all of the above
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单选题A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）A
The user has not registered the copy of Windows.B
The user has not applied at least Service Pack 1 to their system.C
The user does not know what site to access for the updates.D
The user needs to flush the DNS cache.
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单选题User1 reports she lost her mobile device.She successfully remotely wiped the information from the device.Afterwards she reports she found the device， but she cannot access her mailbox or other content.What should you do？（）A
Instruct the user to perform a hardware reset of the device.B
You should perform a Set-ActiveSyncDeviceAccessRuleC
Instruct the user to change her passwordD
Make the shell command Clear-ActiveSyncDevice -Identity User1
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单选题You need to design access to Microsoft Outlook Web Access for remote users. What should you do？（）A
Place all user mailboxes on back-end servers. Deploy Outlook Web Access on three front-end servers that are members of the Network Load Balancing clusterB
Place all user mailboxes on back-end servers that are members of a Network Load Balancing cluster. Deploy Outlook Web Access on the back-end serversC
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Place all user mailboxes on two back-end servers that are members of a Network Load Balancing cluster. Place mailboxes for remote users and mailboxes for main office users into separate storage groups. Deploy Outlook Web Access on three front-end servers. Configure the front-end servers to access only the back-end Network Load Balancing cluster
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单选题A user installed a Blu-Ray drive in their PC. The user reports that the new drive and their existing DVD-RW drive are not operating. Which of the following needs to be replaced?（）A
Power supplyB
DVD-RWC
Blu-Ray driveD
Motherboard
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单选题An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive.Which of the following BEST explains why the drive light is continuously active?（）A
The system has a fragmented hard drive.B
The drive interface needs to be changed.C
The user has too many documents on the hard drive.D
The system page file has an issue.
考题
单选题ou share a computer with other users. You need to ensure that all application and device driver failure reports for this computer are submitted to Microsoft Problem Reports and Solutions. What should you do？（）A
After each error occurs， perform a Microsoft Windows Update scan.B
Turn on the Windows Problem Reporting feature for all users.C
Configure the computer to take part in the Microsoft Windows Customer Experience Improvement Program.D
Create a standard user account. Instruct all users to log on by using this standard user account. Configure auditing for this user account.
考题
单选题The last step in resolving an end user ticket should be which of the following?（）A
Create an incident recordB
Verify the problem is resolvedC
Document the solutionD
Notify the user the problem is resolved
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单选题A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access？（）A
The VLAN is misconfiguredB
The user has an improperly configured NICC
The DHCP server is downD
The DNS server is down
考题
单选题An end user reports that their computer is not performing as fast as it used to and it shuts down unexpectedly. Which of the following is the MOST likely cause?（）A
Network data cables are damaged.B
Memory has become unseated.C
The user has defragmented the hard drive.D
Processor cooling fan is not functioning.
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单选题You have an Exchange organization.All servers in the organization have Exchange Server 2010 Service Pack 1 （SP1） installed. All users have Windows Mobile 6.5 devices that connect to the organization by using Exchange ActiveSync. A user named User1 reports that she lost her device and successfully performed a remote wipe of the device. User1 later reports that she located her device. User1 configures the device to connect to Exchange ActiveSync and discovers that the connection fails. You need to ensure that User1 can connect her device by using Exchange ActiveSync. What should you do？（）A
Instruct User1 to perform a hardware reset on the device.B
Instruct User1 to use the Exchange Control Panel （ECP） to modify the device list.C
Run the Set-ActiveSyncDeviceAccessRule cmdlet from the Exchange Management Shell.D
Instruct User1 to change her user account password.
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