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名词解释题
“客户满意（Customer Satisfaction）”
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更多 “名词解释题“客户满意（Customer Satisfaction）”” 相关考题
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Warranty cost is an example of an _____ .A . internal failure costB . appraisal costC . external failure costD . customer satisfaction costE . All of the above.
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124 Warranty cost is an example of an _____ .A. internal failure costB. appraisal costC. external failure costD. customer satisfaction costE. All of the above
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Contract closeout is a process that involves()
A.Customer satisfaction analysis and final paymentB.Administrative closeout and archiving recordsC.Finial contractor payment and Lessons learnedD.Product verification and administrative closeout
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产品发布后,修改客户发现缺陷所引起的成本属于下列哪项成本()
A.内部缺陷成本（Internal Failure Cost）B.评估成本（Appraisal Cost）C.外部缺陷成本（External Failure Cost）D.客户满意成本（Customer Satisfaction）
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E-commerce has increased the_________ on customer satisfaction and delivery fulfillment．A．centerB．focusC．workforceD．target
考题
Needless to say our customer was very happy with the quality of service.()
A. 客户是否满意我们的服务质量是不用说的。B. 不必说客户是否满意我们的服务质量。C. 不用说，客户非常满意我们的服务质量。
考题
假设需要给某个客户表Customer添加注释信息:客户表,可以使用如下()方式
A.COMMENTONTABLECUSTOMERIS'客户表'B.COMMENTONCOLUMNCUSTOMER.CUSTOMER_NAMEIS'客户表'C.COMMENTONCOLUMNCUSTOMER.CUSTOMER_NAME'客户表'D.COMMENTONCOLUMNCUSTOMER.CUSTOMER_NAME'客户表'
考题
假设需要给某个客户表Customer的Customer_name列添加注释信息:客户姓名,可以使用如下()方式
A.COMMENTONTABLECUSTOMERIS'客户姓名'B.COMMENTONCOLUMNCUSTOMER.CUSTOMER_NAMEIS'客户姓名'C.COMMENTONCOLUMNCUSTOMER.CUSTOMER_NAME'客户姓名'D.COMMENTONCOLUMNCUSTOMER.CUSTOMER_NAME'客户姓名'
考题
Customer service is the performance of activities to ( )A. control costs of productionB.expand company' s businessC. ensure customer satisfaction
考题
A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?()
A. Perform a full system backup.B. Follow up with the customer, verifying satisfaction.C. Ask their manager to contact the customer.D. Perform a complimentary virus scan.
考题
Questions 67~68 refer to the following memo.
Bayside View Hotel
To: ALL Employees
From: Edgar Wagner, Hotel Manager
Re: Bayside View Hotel Customer Satisfaction Survey
July 20
Dear Employees,
As part of our ongoing effort to ensure that the Bayside View Hotel remains one of the premier hotels in the country, we have conducted our annual customer satisfaction survey.
The survey results showed customer satisfaction improved in two of four key service areas compared with the results from a survey done twelve months earlier. The areas showing improvement are Housekeeping and Food Services. Customer rating for Concierge Services remained the same, while a noticeable drop was shown for Front Desk Services.
Your department managers will provide you with more detailed results of the survey that pertain to your specific area of work, and will suggest ways to improve on services rated less than satisfactory.
What is indicated about the survey?
A. It was completed by hotel staff.
B. It will be used to decide promotions.
C. It was recently revised.
D. It is conducted every year.
考题
Questions 67~68 refer to the following memo.
Bayside View Hotel
To: ALL Employees
From: Edgar Wagner, Hotel Manager
Re: Bayside View Hotel Customer Satisfaction Survey
July 20
Dear Employees,
As part of our ongoing effort to ensure that the Bayside View Hotel remains one of the premier hotels in the country, we have conducted our annual customer satisfaction survey.
The survey results showed customer satisfaction improved in two of four key service areas compared with the results from a survey done twelve months earlier. The areas showing improvement are Housekeeping and Food Services. Customer rating for Concierge Services remained the same, while a noticeable drop was shown for Front Desk Services.
Your department managers will provide you with more detailed results of the survey that pertain to your specific area of work, and will suggest ways to improve on services rated less than satisfactory.
What department will probably have to make the most improvements in customer service?
A. Housekeeping
B. Concierge Services
C. Food Services
D. Front Desk Services
考题
产品发布后，修改客户发现缺陷所引起的成本属于下列哪项成本（）A、内部缺陷成本（Internal Failure Cost）B、评估成本（Appraisal Cost）C、外部缺陷成本（External Failure Cost）D、客户满意成本（Customer Satisfaction）
考题
舒尔茨教授提出以4C组合代替4P的整合营销理论，下列哪个名词不属于4C的范畴.（）A、消费者利益（customer benefit）B、消费者成本（custome rcost）C、消费者便利性（customer convenience)D、消费者满意度（customer satisfaction）
考题
When creating a list of vendors， which of the following information should be included？（）A、Vendor customer satisfaction ratingsB、OEM contact informationC、Time vendor has been in businessD、Annual spending budget with the vendor
考题
A customer is very concerned about maintaining a competitive advantage through the use of state-of-the-art technology. Assuming all solutions meet the customer’s technical requirements， which solution should the IBM team propose to maximize customer satisfaction？（）A、p690 with Dynamic LPARB、Grid of SP switch-attached p5-550sC、p690 with Advanced POWER VirtualizationD、p5-570 with Advanced POWER Virtualization
考题
单选题Research into customer satisfaction showed that ______.A
the right smell made people think a product was betterB
people preferred the smell of lemon to coconutC
certain smells could make people dislike a shopD
customers rated the goods on sale as more inviting
考题
单选题What is the premise of “customer satisfaction level”, according to the passage?A
Good service and quality.B
Different treatments to different customer groups.C
Making money.D
Full understanding of customer needs.
考题
单选题A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?（）A
Perform a full system backup.B
Follow up with the customer, verifying satisfaction.C
Ask their manager to contact the customer.D
Perform a complimentary virus scan.
考题
问答题Practice 3 Discussion—about 5 minutes In this part of the test you are given a discussion topic. You have 30 seconds to look at the task promptly, an example of which is below, and then about three minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic. For two candidates Satisfaction Survey The company you work for has conducted a satisfaction survey. We all know customer satisfaction is essential to the survival of our businesses. You have been asked to find out whether customers are satisfied. Discuss the situation together, and decide: ● how to find out whether the customers are satisfied ● what to ask in a customer satisfaction survey.
考题
单选题The storage specialist has designed a very complex solution with the customer， and needs toverify that all associated equipment will work as expected. Which of the following is designed tohelp lower support cost and improve customer satisfaction？（）A
ATScon MonitorB
Technical and Delivery AssessmentC
System Storage Interoperations CenterD
Standalone Solutions Configuration Tool
考题
单选题产品发布后，修改客户发现缺陷所引起的成本属于下列哪项成本（）A
内部缺陷成本（Internal Failure Cost）B
评估成本（Appraisal Cost）C
外部缺陷成本（External Failure Cost）D
客户满意成本（Customer Satisfaction）
考题
单选题舒尔茨教授提出以4C组合代替4P的整合营销理论，下列哪个名词不属于4C的范畴.（）A
消费者利益（customer benefit）B
消费者成本（custome rcost）C
消费者便利性（customer convenience)D
消费者满意度（customer satisfaction）
考题
单选题Failure to meet customer needs can lead to______.A
overemphasis on the service format.B
decreased corporate revenue.C
misunderstanding of customer satisfaction.D
customers’ complaints.
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