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单选题
What is the premise of “customer satisfaction level”, according to the passage?
A
Good service and quality.
B
Different treatments to different customer groups.
C
Making money.
D
Full understanding of customer needs.
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参考解析
解析：
语义理解题。由文中列举的两个例子可知，优质的商品和服务并不一定能提高消费者满意度，故排除A项。差异对待是让客户满意的方法而非前提，故排除B项。盈利是目的而非前提，故排除C项。文章最后一段提到，在考虑客户满意度时首先要全面了解客户的需求，故答案为D项。
语义理解题。由文中列举的两个例子可知，优质的商品和服务并不一定能提高消费者满意度，故排除A项。差异对待是让客户满意的方法而非前提，故排除B项。盈利是目的而非前提，故排除C项。文章最后一段提到，在考虑客户满意度时首先要全面了解客户的需求，故答案为D项。
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