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名词解释题
英译中：Customer service
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考题
Customer service is the service or care that a consumer receives before, during and after a purchase. It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being____1____Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience.Top notch service will create______2___and a returning customer, which is what we all must strive for.Excellent customer service is____3____to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a ____4___. Greet them in a friendly manner, whether that be via telephone, email or in person.Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not ____5____; it's a requirement for businesses to survive.A. vitalB. optionalC. priorityD. offeredE. loyalty
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Customer service is the performance of activities to ( )A. control costs of productionB.expand company' s businessC. ensure customer satisfaction
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You are developing a Windows Communication Foundation (WCF) service. The service operation takes a customer number as the only argument and returns information about the customer. The service requires a security token in the header of the message. You need to create a message contract for the service.Which code segment should you use?（）A.B.C.D.
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A service level agreement is an agreement between two or more parties, where one is the customer and the others are ( ).
A. service brokers
B. service providers
C. service auditors
D. key customers
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物流服务中的客户服务，英文表达是（）。A、customer managementB、customer serviceC、customer satisfationD、custom service
考题
Which of the following WebSphere Commerce user roles can create new customer care queues？（）A、Account RepresentativeB、Customer Service RepresentativeC、Logistics ManagerD、Customer Service Supervisor
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The pSeries technical specialist is concerned that the installed inventory for a p670 does not match what the customer says is installed. The specialist discovers that the customer has never updated their VPD. Which of the following HMC applications is used to gather the current VPD information？（）A、Service ProcessorB、Service DirectorC、Inventory Scout ServicesD、Service Focal Point
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You need to design a strategy for managing the messages that are sent to the customer service mailboxes. What should you do？（）A、Create a separate storage group and database to contain the customer service mailboxes. Enable circular logging for this storage groupB、Create a separate storage group and database to contain the customer service mailboxes. Set the deleted item retention period for this database to zeroC、Place the customer service mailboxes on a new mailbox store in the storage group that contains the main office user mailboxes. Enable circular logging for this storage groupD、Place the customer service mailboxes on a new mailbox store in the storage group that contains the branch office user mailboxes. Set the deleted item retention period for this database to zero
考题
单选题What is the premise of “customer satisfaction level”, according to the passage?A
Good service and quality.B
Different treatments to different customer groups.C
Making money.D
Full understanding of customer needs.
考题
单选题The reviewer finds the information about customer service very useful becauseA
his company doesn’t have enough staff to provide good customer service.B
the sales in his company is decreasing gradually.C
the customers’ complaints are on the rise.
考题
单选题You need to design a hosting service option for customers who want to access their databases by using their own Active Directory domain accounts. What should you do？（）A
Design a hosting service option that duplicates each customer’s domain user account as SQL Serverlogin account.B
Design a hosting service option that provides VPN-based connectivity from each customer’s network tothe SQL Server computer that hosts that customer’s daabase or databases.C
Design a hosting service option that provides a dedicated server to each customer.Join that server to that customer’s Active Directory domainD
Design a hosting service option that configures a unique instance of SQL Server 2005 for each customer.Configure that instance to use Integrated Windows authentication.
考题
单选题Failure to meet customer needs can lead to_____.A
overemphasis on the service formatB
decreased corporate revenueC
misunderstanding of customer satisfactionD
customers’ complaints
考题
多选题A customer has purchased a third-party switch to use for Layer 2 access with their Junos Pulse Access Controe Service. When configuring the switch on the Junos Pulse Access Control Service, the customer does not find a make/model entry for it . Which two actions should the customer take to make the switch work with the Junos Pulse Access Control Service?（）AAdd the switch to the Junos Pulse Access Control Service as a standard RADIUS.BAdd the switch to the Junos Pulse Access Control Service using the Any make/model.CAdd the switch as a firewall enforcer.DObtain and configure the RADIUS dictionary for the switch and use that vendor listing for the make/model.
考题
名词解释题英译中：Value-added logistics service
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