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单选题
A technician is dispatched to a location. While working, the technician’s cell phone rings. Which of the following actions should the technician take?（）
A
Answer the call to determine its importance.
B
Ignore the call and return the call from a land line.
C
Answer the call and leave the location in order to talk.
D
Silence the phone and allow the call to go to voice mail.
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更多 “单选题A technician is dispatched to a location. While working, the technician’s cell phone rings. Which of the following actions should the technician take?（）A Answer the call to determine its importance.B Ignore the call and return the call from a land line.C Answer the call and leave the location in order to talk.D Silence the phone and allow the call to go to voice mail.” 相关考题
考题
A technician is dispatched to a location. While working, the technician’s cell phone rings. Which of the following actions should the technician take?()
A. Answer the call to determine its importance.B. Ignore the call and return the call from a land line.C. Answer the call and leave the location in order to talk.D. Silence the phone and allow the call to go to voice mail.
考题
A technician needs to ping a client’s machine that the technician is working on, to ensure that thenetwork card is functioning correctly. Which of the following IP addresses should be used?()
A.10.76.0.1B.127.0.0.1C.192.168.0.1D.255.255.255.0
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A VPN connection is not working correctly and the technician is unable to ping the VPN server.Which of the following actions should the technician do FIRST?()
A. Call their local ISPB. Verify the IP information of the serverC. Check their local Internet connectionD. Verify the hostname of the server
考题
If a technician is getting frustrated during a support call, which of the following could the technician employ to avoid irritating the customer?（）A、End the call quickly, even if a solution has not been found.B、Ask the caller to call back in a while.C、Put the caller on hold briefly and take a deep breath.D、Pass the caller to another support representative.
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A person calls in asking for the name of the vendor that the technician uses for the organizations firewall hardware. Which of the following is the BEST action for the technician to take?（）A、Immediately forward the call to the vendor.B、Give the information to the caller.C、Hang up on the caller immediately and report the call to upper management.D、Politely refuse to give the information and end the call.
考题
A technician is dispatched to a location. While working, the technician’s cell phone rings. Which of the following actions should the technician take?（）A、Answer the call to determine its importance.B、Ignore the call and return the call from a land line.C、Answer the call and leave the location in order to talk.D、Silence the phone and allow the call to go to voice mail.
考题
A VPN connection is not working correctly and the technician is unable to ping the VPN server. Which of the following actions should the technician do FIRST?（）A、Call their local ISPB、Verify the IP information of the serverC、Check their local Internet connectionD、Verify the hostname of the server
考题
Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）A、The technician should always bend at the waist and lift with their arms.B、The technician should seek assistance from an available customer.C、The technician should always bend at the waist and lift with their back.D、The technician should get assistance from another technician.
考题
When onsite repairing a printer the technicians cell phone rings and it is a personal call， how should the technician handle this？（）A、Answer the call and talk to your friend at the customer site.B、Answer the call and tell the friend you will call them later.C、Let it go to voicemail， call them back between service calls.D、Let it ring and call the friend back when the customer leaves.
考题
The customer has a dedicated ink jet fax machine that is used to send and receive faxes only from the corporate office. The user complains of streaks on the received faxes while the internal self-prints are fine. Which of the following should a technician recommend？（）A、Clean the scanner glass on the distant machine.B、Clean the scanner glass on the local machine.C、Clean the printer head on the local machine.D、Call the telephone company to increase the line signal level.
考题
A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
考题
A technician is dispatched to install additional RAM in a computer. The technician unplugs thesystem from the power source, and removes the cover of the PC. Which of the following shouldthe technician do NEXT?（）A、Update the BIOS for compatibility.B、Put on an ESD strap.C、Use an anti-static bag to hold the RAM while installing.D、Clean out the PC with compressed air.
考题
A customer has a question about the repairs needed for their desktop computer. While asking their question to a technician, the technician receives a personal phone call on their cell phone. Which of the following should the technician do NEXT?（）A、Ask the customer to wait and answer the phone call.B、Talk on the phone while listening to the customer.C、Hand the phone to a coworker to answer the call.D、Silence the phone and then listen to the customer.
考题
A technician receives an urgent call that the switch in accounting is down. Which of the followingshould the technician do FIRST to troubleshoot this issue?（）A、Identity symptoms and problemsB、Document the process and solutionsC、Establish the most probable causeD、Escalate if necessary.
考题
单选题A technician arrives in Germany and discovers that when their PC is plugged into the outlet, nopower is received. Which of the following actions should the technician take to get the PC tooperate?（）A
Change the BIOS settings to the local timeB
Adjust the voltage selector switchC
Attach a 220 volt power strip from the current region to the PCD
Attach a 120 volt battery backup power supply to the PC
考题
单选题A customer has a question about the repairs needed for their desktop computer. While asking their question to a technician, the technician receives a personal phone call on their cell phone. Which of the following should the technician do NEXT?（）A
Ask the customer to wait and answer the phone call.B
Talk on the phone while listening to the customer.C
Hand the phone to a coworker to answer the call.D
Silence the phone and then listen to the customer.
考题
单选题If a technician is getting frustrated during a support call, which of the following could the technician employ to avoid irritating the customer?（）A
End the call quickly, even if a solution has not been found.B
Ask the caller to call back in a while.C
Put the caller on hold briefly and take a deep breath.D
Pass the caller to another support representative.
考题
单选题A technician receives an urgent call that the switch in accounting is down. Which of the followingshould the technician do FIRST to troubleshoot this issue?（）A
Identity symptoms and problemsB
Document the process and solutionsC
Establish the most probable causeD
Escalate if necessary.
考题
单选题While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?（）A
Ask the customer permission to put them on hold and listen politely to the co-workers stories.B
Put the customer on hold just for a few minutes and join the conversation.C
Forward the customer to another technician and join the conversation.D
Ask the customer permission to put them on hold and politely ask the co-worker to talk later.
考题
单选题A technician is dispatched to install additional RAM in a computer. The technician unplugs thesystem from the power source, and removes the cover of the PC. Which of the following shouldthe technician do NEXT?（）A
Update the BIOS for compatibility.B
Put on an ESD strap.C
Use an anti-static bag to hold the RAM while installing.D
Clean out the PC with compressed air.
考题
单选题When onsite repairing a printer the technicians cell phone rings and it is a personal call， how should the technician handle this？（）A
Answer the call and talk to your friend at the customer site.B
Answer the call and tell the friend you will call them later.C
Let it go to voicemail， call them back between service calls.D
Let it ring and call the friend back when the customer leaves.
考题
单选题Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）A
The technician should always bend at the waist and lift with their arms.B
The technician should seek assistance from an available customer.C
The technician should always bend at the waist and lift with their back.D
The technician should get assistance from another technician.
考题
单选题A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）A
The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.B
The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.C
The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.D
The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
考题
单选题A VPN connection is not working correctly and the technician is unable to ping the VPN server. Which of the following actions should the technician do FIRST?（）A
Call their local ISPB
Verify the IP information of the serverC
Check their local Internet connectionD
Verify the hostname of the server
考题
单选题A person calls in asking for the name of the vendor that the technician uses for the organizations firewall hardware. Which of the following is the BEST action for the technician to take?（）A
Immediately forward the call to the vendor.B
Give the information to the caller.C
Hang up on the caller immediately and report the call to upper management.D
Politely refuse to give the information and end the call.
考题
单选题A technician needs to ping a client’s machine that the technician is working on, to ensure that thenetwork card is functioning correctly. Which of the following IP addresses should be used?（）A
10.76.0.1B
127.0.0.1C
192.168.0.1D
255.255.255.0
考题
单选题A technician is performing preventive maintenance on the hardware components in a workstation. Which of the following actions should the technician take？ （）A
Remove the case front and clean the air vents.B
Unplug the capacitors from the board and clean the contacts.C
Remove the processor and clean the pins with an eraser.D
Remove the processor and clean any dust that has collected between the processor and the heatsink.
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