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单选题
A customer has a question about the repairs needed for their desktop computer. While asking their question to a technician, the technician receives a personal phone call on their cell phone. Which of the following should the technician do NEXT?（）
A
Ask the customer to wait and answer the phone call.
B
Talk on the phone while listening to the customer.
C
Hand the phone to a coworker to answer the call.
D
Silence the phone and then listen to the customer.
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考题
单选题A frustrated customer has called about their computer that is not functioning correctly. Which of the following is the BEST question to ask the user?（）A
“Can you avoid using the PC that crashed?”B
“What was the last thing that occurred before the PC had problems?”C
“What were you doing before the PC went down?”D
“What was the last thing you did before the PC crashed?”
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单选题We can conclude from the passage about nuclear fusion EXCEPT ______.A
it has great potential to produce abundant clean energyB
NIF has just finished constructing a practical fusion reactorC
extreme temperatures are needed to work itD
it has not been successfully used to produce net energy gain in labs
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单选题A customer has Symantec NetBackup installed and is concerned about restore times for a line ofbusiness server. Which IBM Tivoli Storage Manager feature addresses this customer’s concerns？（）A
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Design the solution and present it confidently so the customer does not question it.B
Design the solution and ensure the customer understands the unknowns with the new technology.C
Explain to the customer that the VIO Server does not benefit them when doing server consolidation so it has not been configured.D
Explain to the customer that the details surrounding the VIO Server have not been clearly defined so designing a solution is premature.
考题
单选题A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）A
Ask another technician who has worked with this computer previously to learn about any other prior issues.B
Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.C
Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.D
Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.
考题
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HMCB
DVD-ROMC
Tape driveD
Network switch
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