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A technician receives an urgent call that the switch in accounting is down. Which of the followingshould the technician do FIRST to troubleshoot this issue?（）
- A、Identity symptoms and problems
- B、Document the process and solutions
- C、Establish the most probable cause
- D、Escalate if necessary.
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更多 “A technician receives an urgent call that the switch in accounting is down. Which of the followingshould the technician do FIRST to troubleshoot this issue?（）A、Identity symptoms and problemsB、Document the process and solutionsC、Establish the most probable causeD、Escalate if necessary.” 相关考题
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A technician receives an urgent call that the switch in accounting is down. Which of the followingshould the technician do FIRST to troubleshoot this issue?()
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A technician receives a call on monday morning that several computers will not connect to the network. The technician determines that the computers left on over the weekend are functional and those that were turned off over the weekend are not functioning. Which of the following is the MOST likely source of the problem?（）A、DHCP is not functioning.B、WINS needs to be restarted.C、DNS is not functioning.D、LDAP is not functioning.
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A customer has a question about the repairs needed for their desktop computer. While asking their question to a technician, the technician receives a personal phone call on their cell phone. Which of the following should the technician do NEXT?（）A、Ask the customer to wait and answer the phone call.B、Talk on the phone while listening to the customer.C、Hand the phone to a coworker to answer the call.D、Silence the phone and then listen to the customer.
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A technician has fixed a reported issue with a heavily used software program and users have verified that the program is working correctly. Which of the following should the technician do NEXT？（）A、Document the process and update the baseline.B、Test the theory of probable cause and verify with the software vendor.C、Establish a plan of action to be included in the business impact analysis.D、Implement the software manufacturer workaround.
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单选题A technician wants to compare a new servers performance over a period of time. Which of the following should the technician do FIRST？（）A
Monitor processor performance logsB
Constantly check the task managerC
Use performance server logsD
Establish a baseline for the server
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单选题A technician receives an urgent call that the switch in accounting is down. Which of the followingshould the technician do FIRST to troubleshoot this issue?（）A
Identity symptoms and problemsB
Document the process and solutionsC
Establish the most probable causeD
Escalate if necessary.
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单选题A technician has fixed a reported issue with a heavily used software program and users have verified that the program is working correctly. Which of the following should the technician do NEXT？（）A
Document the process and update the baseline.B
Test the theory of probable cause and verify with the software vendor.C
Establish a plan of action to be included in the business impact analysis.D
Implement the software manufacturer workaround.
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