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单选题
The main role of following up is to ______
A
ask how the customer likes the product
B
ensure customer satisfaction
C
continue to persuade customers to buy the products
D
make further efforts to identify potential buyers
参考答案
参考解析
解析：
由题干中的following up定位到最后一段，该段第二句指出“A good salesperson follows up on a successful sale to make sure the customer is satisfied with the purchase.”，由此可知following up的主要目的是确保顾客对商品感到满意，对应选项B。
由题干中的following up定位到最后一段，该段第二句指出“A good salesperson follows up on a successful sale to make sure the customer is satisfied with the purchase.”，由此可知following up的主要目的是确保顾客对商品感到满意，对应选项B。
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B.Customer satisfaction
C.Customer compromise in defining its needs
D.Exceeding customer requirements through gold-plating
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资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！
Why is a strong mobile customer service strategy critical?A.It forbids customers to go.
B.It helps you gain new customers.
C.Because of customers are using their smartphone to seek customer service.
D.It prevent losing customers entirety.
考题
资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！
What is the main suggestion of this article?A.Identifying any missing or incorrect information before customers need to reach out
B.Make online customer service easy and quick for customers.
C.Avoid losing customers， it can help you gain new ones and impact the bottom line.
D.ensure your customer service contact info are readily available on all mobile website pages.
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To revalidate the total solutionB
To overcome objections to the solutionC
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To ensure the customer has the correct applications
考题
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Direct the customer to the Installation Guide for each system to identify the power requirements.B
Direct the customer to engage their site personnel to ensure the proper power connectors are provided to support the systems.C
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考题
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Send the customer information on VMwareB
Send the customer information on IBM BladeCenter C
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考题
单选题While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?（）A
Ask the customer permission to put them on hold and listen politely to the co-workers stories.B
Put the customer on hold just for a few minutes and join the conversation.C
Forward the customer to another technician and join the conversation.D
Ask the customer permission to put them on hold and politely ask the co-worker to talk later.
考题
单选题The high-tech corporate service provider produced a costing scheme in order toA
find out the most loyal customer.B
reduce the investment in generating customer loyalty.C
launch a campaign to find out the potential customers.D
observe the relationship between customer loyalty and profit.
考题
单选题A potential new customer needs servers and requests a response to their hardware specifications， which are all related to hardware speeds， disk， and memory configuration. The customer requests a quote within 48 hours. Which of the following should the System x Sales Specialist do to MAXIMIZE the odds of winning this business？ （）A
Request an extension because 48 hours will not be enough time to propose an appropriate solution.B
Ask the customer for a call to learn more about their needs and respond to their request with a complete solution.C
Use the configuration guide or spreadsheet configurator to assemble server configurations that meet the specification， and then look for the lowest price.D
Contact the IBM Client Representative for this account and ask for assistance in setting up a meeting with the technical decision maker of the prospective customer.
考题
单选题You are helping the customer customer configure anthentication，a new asyncOS upgradebecomes available，what should you do？（）A
avoid mentioning the upgrade to the customerB
schedule a convenient time to upgrade again， backing up the configuration before and after theupgradeC
contact customer support and ask them to run the upgrade for youD
immediately show the customer how to run the CLI command upgrade
考题
单选题A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）A
The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.B
The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.C
The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.D
The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
考题
单选题When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be MOST helpful to ensure that effective communication is taking place?（）A
Frequently paraphrase what the caller is saying.B
Repeat what is being said multiple times so that the customer can understand exactly what to do.C
Speak very slowly when replying to the customer.D
Tell the customer to send an email stating exactly what the problem is so that the communication between the two parties is clear.
考题
单选题A customer has a failing HBA adapter and needs to identify the location of the adapter. Which of the following AIX commands should the specialist recommend the customer review？（）A
rmdevB
chdevC
drslotD
cfgmgr
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