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资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！
What is the main suggestion of this article?
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！
What is the main suggestion of this article?
A.Identifying any missing or incorrect information before customers need to reach out
B.Make online customer service easy and quick for customers.
C.Avoid losing customers， it can help you gain new ones and impact the bottom line.
D.ensure your customer service contact info are readily available on all mobile website pages.
B.Make online customer service easy and quick for customers.
C.Avoid losing customers， it can help you gain new ones and impact the bottom line.
D.ensure your customer service contact info are readily available on all mobile website pages.
参考答案
参考解析
解析：本题问的是“文章的主要建议是什么？”A选项“在客户需要联系之前识别任何遗漏或不正确的信息”；B选项“为客户提供方便快捷的在线客服”；C选项“避免失去客户，它可以帮助您获得新客户并影响盈利”；D选项“确保您的客户服务联系信息随时可在所有移动网站页面上获得”。根据主题句可知，这篇文章主要谈到是在线客户服务，提出客户的要求和经营者需要做到的是快速和便捷，B选项正确。
更多 “资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever. A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line. Think fast or drop the ball When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours. Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms. Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！ What is the main suggestion of this article?A.Identifying any missing or incorrect information before customers need to reach out B.Make online customer service easy and quick for customers. C.Avoid losing customers， it can help you gain new ones and impact the bottom line. D.ensure your customer service contact info are readily available on all mobile website pages.” 相关考题
考题
Customer service is the service or care that a consumer receives before, during and after a purchase. It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being____1____Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience.Top notch service will create______2___and a returning customer, which is what we all must strive for.Excellent customer service is____3____to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a ____4___. Greet them in a friendly manner, whether that be via telephone, email or in person.Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not ____5____; it's a requirement for businesses to survive.A. vitalB. optionalC. priorityD. offeredE. loyalty
考题
Customer service is the performance of activities to ( )A. control costs of productionB.expand company' s businessC. ensure customer satisfaction
考题
You are developing a Windows Communication Foundation (WCF) service. The service operation takes a customer number as the only argument and returns information about the customer. The service requires a security token in the header of the message. You need to create a message contract for the service.Which code segment should you use?（）A.B.C.D.
考题
A customer is deploying a new Junos Pulse Access Control Service and has completed the initial boot configuration as prompted using a serial connection. The customer now wants to complete the rest of the configuration using the admin GUI.Into which port on the Junos Pulse Access Control Service should the customer plug the network cable to enable access to the admin GUI?（）A. the internal interfaceB. the external interfaceC. the management interfaceD. the console interface
考题
If you have not received__________ of your order within two business days, please contact our customer service center.A.confirmation
B.resignation
C.preparation
D.expectation
考题
Telephone Billing Statement_______city Phone Cellular
City Phone Cellular
Department of Billing Services
51 Dublin St．，Suite 301
Springfield，WI
Invoice Date：08—15—2006
Payment Due Date：09—14—2006
Customer Information
Name：Desire Eberhardt
Account Number：1 0003483一FFT"
Account Information
Current Charges：$6 1．59
Outstanding Balance：$35．08
Total Amount Owed：$96．67
Pay your bill online at WWW．cpcellular．tom and receive a discount of 3?fore taxes are added．If you have questions about this or other City Phone Cellular policies，please contact our customer service department at 1-888—349—5959．
Billing Summary Amount Owed
Current Charges：
City Phone Premium Cellular Package$49．95
State Taxes$5．65
Service Fee$5．99
Total Current Charges$6 1．59
Previous Charges：
Balance as of Last Month$55．08
Payment Received Last Month$20．00
Outstanding Balance$35．08
Total Amount Owed$96．67
How can City Phone Cellular customers receive a discount?A.By applying for an account online
B.By paying their balance early
C.By calling the customer service department
D.By paying over the Internet
考题
Company A is a cloud service provider that provides users with old tenants,customizable office software and customer relationship management software.The cloud service provided by Company A belongs to()service type.A.IaaS
B.PaaS
C.SaaS
D.DaaS
考题
A service level agreement is an agreement between two or more parties, where one is the customer and the others are ( ).
A. service brokers
B. service providers
C. service auditors
D. key customers
考题
资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！
What does “accustomed to” mean?A.Expectant
B.Letting the customers to do
C.Used to
D.Paying customs duties
考题
资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！
Why is a strong mobile customer service strategy critical?A.It forbids customers to go.
B.It helps you gain new customers.
C.Because of customers are using their smartphone to seek customer service.
D.It prevent losing customers entirety.
考题
资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！
How many people first turn to on-line channels when they seek customer service?A.C
D.D
考题
翻译以下关于邮政储蓄国内回执业务有关对话。 ①Clerk: Do you need A.R Service? ②Customer: How about the service charge? ③Clerk:One yuan for SMS service. ④ Customer: All right. ⑤Clerk: Please write down your mobile phone number here. We will inform you when the money arrives there. Thank you.
考题
物流服务中的客户服务，英文表达是（）。A、customer managementB、customer serviceC、customer satisfationD、custom service
考题
A customer is deploying a new Junos Pulse Access Control Service and has completed the initial boot configuration as prompted using a serial connection. The customer now wants to complete the rest of the configuration using the admin GUI.Into which port on the Junos Pulse Access Control Service should the customer plug the network cable to enable access to the admin GUI?（）A、the internal interfaceB、the external interfaceC、the management interfaceD、the console interface
考题
Which of the following WebSphere Commerce user roles can create new customer care queues？（）A、Account RepresentativeB、Customer Service RepresentativeC、Logistics ManagerD、Customer Service Supervisor
考题
The pSeries technical specialist is concerned that the installed inventory for a p670 does not match what the customer says is installed. The specialist discovers that the customer has never updated their VPD. Which of the following HMC applications is used to gather the current VPD information？（）A、Service ProcessorB、Service DirectorC、Inventory Scout ServicesD、Service Focal Point
考题
You need to design a strategy for managing the messages that are sent to the customer service mailboxes. What should you do？（）A、Create a separate storage group and database to contain the customer service mailboxes. Enable circular logging for this storage groupB、Create a separate storage group and database to contain the customer service mailboxes. Set the deleted item retention period for this database to zeroC、Place the customer service mailboxes on a new mailbox store in the storage group that contains the main office user mailboxes. Enable circular logging for this storage groupD、Place the customer service mailboxes on a new mailbox store in the storage group that contains the branch office user mailboxes. Set the deleted item retention period for this database to zero
考题
单选题What is the premise of “customer satisfaction level”, according to the passage?A
Good service and quality.B
Different treatments to different customer groups.C
Making money.D
Full understanding of customer needs.
考题
单选题The reviewer finds the information about customer service very useful becauseA
his company doesn’t have enough staff to provide good customer service.B
the sales in his company is decreasing gradually.C
the customers’ complaints are on the rise.
考题
单选题You need to design a hosting service option for customers who want to access their databases by using their own Active Directory domain accounts. What should you do？（）A
Design a hosting service option that duplicates each customer’s domain user account as SQL Serverlogin account.B
Design a hosting service option that provides VPN-based connectivity from each customer’s network tothe SQL Server computer that hosts that customer’s daabase or databases.C
Design a hosting service option that provides a dedicated server to each customer.Join that server to that customer’s Active Directory domainD
Design a hosting service option that configures a unique instance of SQL Server 2005 for each customer.Configure that instance to use Integrated Windows authentication.
考题
单选题Failure to meet customer needs can lead to_____.A
overemphasis on the service formatB
decreased corporate revenueC
misunderstanding of customer satisfactionD
customers’ complaints
考题
多选题A customer has purchased a third-party switch to use for Layer 2 access with their Junos Pulse Access Controe Service. When configuring the switch on the Junos Pulse Access Control Service, the customer does not find a make/model entry for it . Which two actions should the customer take to make the switch work with the Junos Pulse Access Control Service?（）AAdd the switch to the Junos Pulse Access Control Service as a standard RADIUS.BAdd the switch to the Junos Pulse Access Control Service using the Any make/model.CAdd the switch as a firewall enforcer.DObtain and configure the RADIUS dictionary for the switch and use that vendor listing for the make/model.
考题
填空题翻译以下关于邮政储蓄国内回执业务有关对话。 ①Clerk: Do you need A.R Service? ②Customer: How about the service charge? ③Clerk:One yuan for SMS service. ④ Customer: All right. ⑤Clerk: Please write down your mobile phone number here. We will inform you when the money arrives there. Thank you.
考题
名词解释题英译中：Customer service
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