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单选题
A technician installs a CD-RW drive with a feature that enables the drive to write labels directly onto the disk. The computer will burn disks but will not write labels. Which of the following should the technician do NEXT?（）
A
Reboot the computer
B
Remove the drive and reinstall
C
Install the device driver
D
Flash the BIOS
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考题
A technician replaced a floppy drive and now the front indicator light is consistently illuminated.Which of the following is the cause for this?()
A. It is a feature of new floppy drives.B. The data cable was put on backwards.C. A disk is being read by the floppy drive.D. The new floppy drive is defective.
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A technician installs a CD-RW drive with a feature that enables the drive to write labels directly onto the disk. The computer will burn disks but will not write labels. Which of the following should the technician do NEXT?（）A. Reboot the computerB. Remove the drive and reinstallC. Install the device driverD. Flash the BIOS
考题
Which of the following will allow a technician to extend a partition?()
A. Set the drive up as basicB. Format the drive to FAT32C. Install a second hard driveD. Set the drive as dynamic
考题
After a technician installs a video card, which of the following should the technician configure NEXT?()
A. ResolutionB. ColorsC. Dots per inchD. Refresh rate
考题
A technician installs an additional hard drive controller. Which of the following processes will MOST likely prevent errors? ()
A.B.C.D.
考题
A customer receives a CD-RW disk from a computer vendor. The customer tries to read the disk in a computer with a 4X CD-ROM drive and is unable to read any information. The customer tries the CD-RW disk on a 32X CD-ROM drive and it reads correctly. What is the cause of this problem？（）A、The 4X CD-ROM drive has dirty optics or laser and requires cleaning.B、The 4X CD-ROM drive needs to be jumpered to support CD-RW disks.C、The 4X CD-ROM drive does not support the multi-read specification.D、The 4X CD-ROM is fine， but the CD-RW disk has a flaw in its format.
考题
A technician is unable to eject a tape from a drive when pressing the eject button. Which of the following is MOST likely the cause？（）A、Corrupt OSB、Array is rebuildingC、Driver problemD、Drive failure
考题
A technician purchases a new 120 GB IDE hard disk to use in an old server as a swap drive. After adding the drive to the server， the technician discovers that the operating system does not detect the drive. After rebooting the server， the technician notices the drive is missing from POST and comes to the conclusion that the BIOS needs to be updated. The technician downloads the latest version of the BIOS update from the manufacturer website. Which action should the technician take next？（）A、 backup the BIOS configuration to use laterB、 install the BIOS update from a command promptC、 create a bootable floppy and copy the BIOS update tools to the floppyD、 read the manufacturer’s guidelines and recommendations on installing the update
考题
A technician replaced a floppy drive and now the front indicator light is consistently illuminated.Which of the following is the cause for this?（）A、It is a feature of new floppy drives.B、The data cable was put on backwards.C、A disk is being read by the floppy drive.D、The new floppy drive is defective.
考题
After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Which of the following should the technician do? （）A、Install a larger fan near the hard drive to cool the system.B、Clean the drive with compressed air and continue to use it.C、Remove and replace the drive.D、Apply more thermal compound and reseat the drive.
考题
A user requires more storage space on their computer. After a technician installs a second IDE drive in the computer, the system will not recognize that there are any hard drives installed. Which of the following is the MOST likely cause of the problem?（）A、The second hard drive has not been formatted for NTFS.B、The jumpers on both drives are set to the cable select position.C、The jumper on the first drive is set to master and the second is set to slave.D、The jumpers on both drives are set to the master position.
考题
A user reports that a newly installed external CD-RW is not working. Jill, a technician, is called and notes the user has the CD-RW drive, a flash disk, a rarely used external hard drive and a wireless network adapter plugged into an external USB hub. Which of the following is the MOST likely reason for the problem?（）A、The USB hub needs more USB ports.B、The USB hub is a version 1.1.C、The USB hub was not externally powered.D、The USB hub is a version 2.0.
考题
A technician is troubleshooting a CD/DVD drive. There is a disk in the drive and the tray wont eject. Which of the following actions should the technician take FIRST？ （）A、Shutdown， restart and verify that the BIOS recognizes the drive and try again.B、Replace the CD/DVD drive.C、Pry the tray open with a small， flat head screwdriver.D、Place the end of a paper clip in the emergency eject pinhole on the CD/DVD drive.
考题
A technician installs a new sound card but no sound can be heard. Which of the following utilities can be used to see an error?（）A、MSCONFIGB、Device ManagerC、DXDIAGD、REGEDIT
考题
Which of the following is the command that installs Recovery Console on the Boot menu from the Windows 2000 CD？（）A、DRIVE LETTER：/TOOLS/RCINSTALL.EXEB、DRIVE LETTER：/i386/WINNT32.EXE /RECCONSC、DRIVE LETTER：/i386/CMDCONS.EXED、DRIVE LETTER：/i386/WINNT32.EXE /CMDCONS
考题
A user has recently added a second IDE CD-RW drive to a machine in addition to the primary DVD-ROM drive. The drive opens and closes; however, they do not see it show up in Windows. Which of the following is the MOST likely cause?（）A、The drive jumper settings are incorrect.B、The drive is not receiving power from PSU.C、Windows only supports one optical drive.D、The user connected the drive with a SATA cable.
考题
An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive.Which of the following BEST explains why the drive light is continuously active?（）A、The system has a fragmented hard drive.B、The drive interface needs to be changed.C、The user has too many documents on the hard drive.D、The system page file has an issue.
考题
Which of the following will allow a technician to extend a partition?（）A、Set the drive up as basicB、Format the drive to FAT32C、Install a second hard driveD、Set the drive as dynamic
考题
A technician installs a SATA controller card and moves the hard drive cable from the system board to the SATA controller. The system POSTs and the controller BIOS recognizes the hard drive but does not boot to the hard drive and start Windows. Which of the following is the MOST likely cause of the problem？（）A、Windows cannot be booted from a controller card.B、The hard drive must have Windows reinstalled because a new controller card was installed.C、The SATA controller card was not set as a boot device in the computer BIOS.D、The new controller must have the correct jumper settings for Windows mode.
考题
单选题A user reports that a newly installed external CD-RW is not working. Jill, a technician, is called and notes the user has the CD-RW drive, a flash disk, a rarely used external hard drive and a wireless network adapter plugged into an external USB hub. Which of the following is the MOST likely reason for the problem?（）A
The USB hub needs more USB ports.B
The USB hub is a version 1.1.C
The USB hub was not externally powered.D
The USB hub is a version 2.0.
考题
单选题A customer receives a CD-RW disk from a computer vendor. The customer tries to read the disk in a computer with a 4X CD-ROM drive and is unable to read any information. The customer tries the CD-RW disk on a 32X CD-ROM drive and it reads correctly. What is the cause of this problem？（）A
The 4X CD-ROM drive has dirty optics or laser and requires cleaning.B
The 4X CD-ROM drive needs to be jumpered to support CD-RW disks.C
The 4X CD-ROM drive does not support the multi-read specification.D
The 4X CD-ROM is fine， but the CD-RW disk has a flaw in its format.
考题
单选题If a technician needs to convert a hard drive from Basic to Dynamic, which of the following utilities would the technician use?（）A
Add Hardware WizardB
Device ManagerC
Computer ManagementD
Disk Management
考题
单选题An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive.Which of the following BEST explains why the drive light is continuously active?（）A
The system has a fragmented hard drive.B
The drive interface needs to be changed.C
The user has too many documents on the hard drive.D
The system page file has an issue.
考题
单选题After a technician installs a video card, which of the following should the technician configure NEXT?（）A
ResolutionB
ColorsC
Dots per inchD
Refresh rate
考题
单选题A user requires more storage space on their computer. After a technician installs a second IDE drive in the computer, the system will not recognize that there are any hard drives installed. Which of the following is the MOST likely cause of the problem?（）A
The second hard drive has not been formatted for NTFS.B
The jumpers on both drives are set to the cable select position.C
The jumper on the first drive is set to master and the second is set to slave.D
The jumpers on both drives are set to the master position.
考题
单选题A technician purchases a new 120 GB IDE hard disk to use in an old server as a swap drive. After adding the drive to the server， the technician discovers that the operating system does not detect the drive. After rebooting the server， the technician notices the drive is missing from POST and comes to the conclusion that the BIOS needs to be updated. The technician downloads the latest version of the BIOS update from the manufacturer website. Which action should the technician take next？（）A
backup the BIOS configuration to use laterB
install the BIOS update from a command promptC
create a bootable floppy and copy the BIOS update tools to the floppyD
read the manufacturer’s guidelines and recommendations on installing the update
考题
单选题A technician replaced a floppy drive and now the front indicator light is consistently illuminated.Which of the following is the cause for this?（）A
It is a feature of new floppy drives.B
The data cable was put on backwards.C
A disk is being read by the floppy drive.D
The new floppy drive is defective.
考题
单选题A technician installs a CD-RW drive with a feature that enables the drive to write labels directly onto the disk. The computer will burn disks but will not write labels. Which of the following should the technician do NEXT?（）A
Reboot the computerB
Remove the drive and reinstallC
Install the device driverD
Flash the BIOS
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