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听力原文：W: Manager, I have to inform. you that there is an error in our invoice to Mr. Smith for the shoes he ordered on May 25.
M: OK, just change "carriage forward" to "carriage paid". We can't lose this customer.
Q: What did the customer order on May 25?
(12)
A．Invoice.
B．Shoes.
C．Carriage.
D．Error.
参考答案
更多 “ 听力原文：W: Manager, I have to inform. you that there is an error in our invoice to Mr. Smith for the shoes he ordered on May 25.M: OK, just change "carriage forward" to "carriage paid". We can't lose this customer.Q: What did the customer order on May 25?(12)A．Invoice.B．Shoes.C．Carriage.D．Error. ” 相关考题
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Mr. Smith: I’d like a double room for tonight.Clerk: _________________________Mr. Smith: Yes. I called you last week from New York. My name is George Smiths.
A.Do you have a reservation?B.Have you paid beforehand?C.Have you made an order?D.Do you have an appointment?
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听力原文：W: How are you getting on with your experiment?M: In spite of my continuous failure, I have already made some progress.What can we learn about the man's enperiment ?A．It is going on well.B．It has failed several times.C．It will soon be finished.D．It may have to be stopped.
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听力原文：M: Did you talk with our new manager? He is looking for you these days. I think he has something important.W: I have been out of town for 2 days. And until this morning I come back.Q: What does the woman mean?(17)A．She hasn't talked with the new manager yet.B．The new manager was not in the office.C．She has been at home.D．She didn't want to talk with the new manager.
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听力原文：M: No doubt you have already heard of the passing of Mr. Johnson.W: Yes. services will be held for him tomorrow at St. Luke's church.Q: What is known about Mr. Johnson?(18)A．He has just been dead.B．He went home after church.C．He has not felt well lately.D．He will attend church tomorrow.
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听力原文：W: Hi, Sam, I hate to bother you but I wonder if I could have a word with you?M: Sounds so serious. What's up?W: Well, the landlord just informed me that he's going to increase our rent by two hundred. I'm wondering how you feel about it.M: How do I feel about it? No way! In our tenancy agreement, it says he will have to give us a notice three months in advance if he wants to increase the rent.W: Yeah, that's right! It's gotta be three months later. Well, I think he realizes his rental fee is below the market rate and he must be feeling a bit ripped off when he could be charging a couple hundred extra. What do you think Sam? Should we agree to the raise or find somewhere else?M: Good question. I'm not sure either. The location we're at now is quite convenient. Close to the grocery and near the subway. It'll be hard to find another location like this one.W: I wonder whether he'll allow room for negotiation. Perhaps a hundred dollars instead of two. Maybe he might be more willing to give a bit if we speak to him right way.M: Well, he seems to be a nice guy to talk to. But what if he refuses? Would you go for two then?W: Well, I guess I would, since it'll be hard to find such a convenient location. Besides, it's close to my school and I can sleep a little later in the mornings.M: Ha! I figured that's what you'd be concerned about. Well, I have to give it some serious thought. I'm not sure I can afford to cough up an extra hundred a month just to make sure I can sleep in an extra 15 minutes.W: Didn't you get your loan recently? That'll cover what you need. Besides, if you could just stop spending so much on cafeteria snacks you'd have lots of money to spare.M: Yeah, but I'm thinking of getting a new laptop.W: Well, I tell you, there aren't a lot of apartments that are cheaper, even with this new increase.M: I know, so when does he want us to come back on this?W: He told me to let him know this weekend.M: Sure, by then I should be able to make up my mind.(20)A．Where they should move.B．How to negotiate with the landlord.C．How to fight the increase.D．Whether to accept an increase in rent or move.
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听力原文：W: Henry, I understand your invoice for US $ 1,000 is due for payment at the end of this month. Please allow me to defer payment until four weeks later.M: That's all right. We won't press you for immediate payment. Send us your check later on when you have money.Q: What does the woman ask for?(12)A．Immediate payment.B．Deferred payment.C．Invoice.D．US $1,000.
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What do I have to do to get the credit information of our corporate partner?—()
A. OK, we will pass on the report to you as soon as we get it.B. It’s not complicated. Just fill in a form. and sign it.C. For our long-term clients, we only charge some direct fees.
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听力原文：M: Would you please tell me where I can change the RMB Yuan back into US dollars?W: OK, just go to the Counter No. 16. They will do this for you.Q: Which counter can offer the service of reconversion for the customer?(19)A．Counter No.12.B．Counter No.6.C．Counter No.15.D．Counter No.16.
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CLERK: Hello, Big City Electricity, how may I help you todayPETERS:__1__.CLERK: May I have your account numberPETERS: Certainly, it’s 4392107.CLERK: Thank you, is this Mr. PetersPETERS: Yes, this is Mr. Peters.CLERK: Thank you. What can I help you withPETERS: ___2_.CLERK: I’m sorry to hear that___2_.PETERS: The bill is 300% higher than last month.CLERK: Terribly sorry for that. Let me ask you a few questions and then I’ll see what I can do.PETERS: OK, Thank you for your help.CLERK: Of course, thank you for calling this to our attention. Now, how much do you usually pay for your electricityPETERS: I usually pay about $50 a month.CLERK: Thank you.___4_PETERS: $200. I can’t understand why.CLERK: Yes, Mr. Peters. Was your usage different in any wayPETERS: No, it was an average month.CLERK: I’m sorry there certainly seems to be a mistake.PETERS: Well, I’m happy you agree with me.CLERK: I’ll contact a service representative. And what’s your phone numberPETERS: 408-533-0875CLERK:___5_. We’ll do our best to change this as quickly as possible. PETERS: Thank you for your help in clearing this up.A. I think I’ve been overcharged for the past month.B. I’m terribly sorry about the mistake.C. I’m calling concerning my electricity bill.D. And how much did we charge on this billE. Why do you think we charged you too much
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听力原文：M: Could you tell me what specific document you will provide?W: Together with the draft, we'll also send you a complete set of bills of lading, an invoice, an export license, an insurance policy, a certificate of origin, and a certificate of inspection.Q: What document the woman did not mention?(14)A．Bills of lading.B．Consular invoice.C．Insurance policy.D．Certificate of origin.
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听力原文：M: I've lost my credit card issued by your bank. What should I do, please?W: I am sorry for that. But you have to go to that counter over there for the card business.Q: Why does the customer come to the bank?(15)A．He got a credit card of his friend and come to ask how to use it.B．He got a card and did not know whose card it is.C．He has lost his credit card and come to ask what to do.D．He has found a credit card and come to ask what to do.
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听力原文：M: Good morning! This is a demand draft for one thousand American dollars. May I have it discounted here?W: Sorry, immediate encashment of a foreign bill is not allowed. You may entrust it to us for collection. But it takes time.Q: What should the man do if he wants to get the payment of the draft?(18)A．He has to show the clerk his passport.B．He has to entrust the draft for collection to the bank.C．He has to fill in some forms.D．He has to endorse the draft.
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听力原文：W: What is the rate of exchange?M: Sorry, I'm not sure. You will have to ask at the exchange desk. He can give you the exchange rate.Q: Where can he find the exchange rate?(12)A．At the exchange desk.B．On the board.C．On the desk.D．On the notebook.
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Just be patient. You ( ) expect the world to change so soon.
A、will notB、may notC、can'tD、needn't
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听力原文：We have to inform. you that the documents you presented have been received without the original.(7)A．The documents presented by you are original.B．The documents we received are not original.C．You are requested to present other documents.D．The documents presented to us are in order.
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Stranger: I wonder if you could spare me a few minutes of your time?Woman: ______A、May I take a message?B、I don't know if I can.C、What have you decided?D、You may have it longer if you like.
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Part ADirections: Read the following four texts. Answer the questions below each text by choosing A,B, C or D. Mark your answers on ANSWER SHEET I. (40 points)Text 1We can make mistakes at any age. Some mistakes we make are about money. But most mistakes are about people. "Did Jerry really care when I broke up with Helen? .... When I got that great job, did Jim really feel good about it, as a friend? Or did he envy my luck?" "And Paul—why didn't pick up that he was friendly just because I had a car?" When we look back, doubts like these can make us feel bad. But when we look back, it' s too late.Why do we go wrong about our friends or our enemies? Sometimes what people say hides their real meaning. And if we don' t really listen we miss the feeling behind the words. Suppose someone tells you, "You' re a lucky dog." That' s being friendly. But "lucky dog?" There's a bit of envy in those words. Maybe he doesn't see it himself. But bringing in the "dog" bit puts you down a little. What he may be saying is that the doesn't think you deserve your luck."Just think of all the things you have to be thankful for," is another noise that says one thing and means another. It could mean that the speaker is trying to get you to see your problem as part of your life as a whole. But is he? Wrapped up in this phrase is the thought that your problem isn’t important. It' s telling you to think of all the starving people in the world when you haven' t got a date for Saturday night.How can you tell the real meaning behind someone' s words? One way is to take a good look at the person talking. Do his words fit the way he looks? Does what he says agree with the tone of voice?His posture? The look in his eyes? Stop and think. The minute you spend thinking about the real meaning of what people to you may save another mistake.21. This passage is mainly about______.A) how to interpret what people sayB) what to do when you listen to others talkingC) how to avoid mistakes when you communicate with peopleD) why we go wrong with people sometimes
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One afternoon Mrs. Green’s husband wanted to catch the 3:30 flight to London to have an important meeting. She was very surprised when he telephoned her at 5 o’clock and said that he was still at the airport.“What happened to you?” asked Mrs. Green.“Well,” said Mr. Green, “Everything was going fine. I got my ticket, checked my luggage and waited in line at the gate. I walked across the runway to the airplane and I saw my friend Jack Scott, who was an airplane engineer. I shouted to him and a policeman caught me.”“Why did he catch you?”“I don’t know,” said Mr. Green, “As soon as he heard my shout, he ran towards me and caught me.”“What did you shout to your friend?”“All I said was ‘Hi, Jack’ . You know that’s the usual way we say hello to our friends.”“But you don’t know the sentence ‘Hi, Jack ’ also means to take control of a plane by force（武力）.”56. How did Mr. Green want to go to London?__________ .A. By train B. By bus C. By airplane
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We can make mistakes at any age.Some mistakes we make are about money.But most mistakes?are about people."Did Jerry really care when I broke up with Helen?When I got that great job,did Jim really feel good about it,as a friend?Or did he envy my luck?"When we look back,doubts?like these can make us feel bad.But when we look back,it′s too late.
Why do we go wrong about our friends or our enemies?Sometimes what people say hides their?real meaning.And if we don′t really listen closely we miss the feeling behind the words.Suppose?someone tells you,"You′re a lucky dog."That′s being friendly.But"lucky dog"?There′s a bit?of envy in those words.Maybe he doesn′t see it himself.But bringing in the"dog"puts you down a?little.What he may be saying is that he doesn′t think you deserve your luck.
"Just think of all the things you have to be thankful for"is another noise that says one thing and?means another.It could mean that the speaker is trying to get you to see your problem as part of your life as a whole.But is be?Wrapped up in this phrase is the thought that your problem isn′t important.It′s telling you to think of all the starving people in the world when you haven′t got a date for Saturday night.How can you tell the real meaning behind someone′s words?One way is to take a good look at?the person talking.Do his words fit the way he looks?Does what he says agree with the tone of?voice?His posture?The look in his eyes?Stop and think.The minute you spend thinking about the?real meaning of what people say to you may save another mistake.
In the sentence"Maybe he doesn′t see it himself"in paragraph 2,the pronoun"it"refers?toA.being friendly
B.a bit of envy
C.lucky dog
D.your luck
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A:Good morning!_____56_____?
B:Yes,may I see your production manager,Mr.Smith,please?
A:I am sorry.Mr.Smith is_____57_____.
B:Well,I′d like to_____58_____.
A:Let me check Mr.Smith′s diary.Just a moment.Yes,Mr.Smith doesn′t seem to be busy on?Tuesday morning and Friday afternoon.
B:Could I make an appointment for Tuesday morning?
A:_____59_____?
B:Yes,that′11 be fine.
A:I′ll make note of that.May I have your name,please?
B:Yes,____60______.You can contact me any day.
A:OK.
B:Thank you very much!Good-bye!
第（58）题选A:Good-bye!
A.Yes,he does
B.Would 9:30 be convenient
C.Can I help you
D.this is my name card
E.out on business today
F.It won′t be long
G.make an appointment to see him sometime next week
H.How long will it be
考题
We can make mistakes at any age.Some mistakes we make are about money.But most mistakes?are about people."Did Jerry really care when I broke up with Helen?When I got that great job,did Jim really feel good about it,as a friend?Or did he envy my luck?"When we look back,doubts?like these can make us feel bad.But when we look back,it′s too late.
Why do we go wrong about our friends or our enemies?Sometimes what people say hides their?real meaning.And if we don′t really listen closely we miss the feeling behind the words.Suppose?someone tells you,"You′re a lucky dog."That′s being friendly.But"lucky dog"?There′s a bit?of envy in those words.Maybe he doesn′t see it himself.But bringing in the"dog"puts you down a?little.What he may be saying is that he doesn′t think you deserve your luck.
Just think of all the things you have to be thankful foris another noise that says one thing and?means another.It could mean that the speaker is trying to get you to see your problem as part of your life as a whole.But is be?Wrapped up in this phrase is the thought that your problem isn′t important.It′s telling you to think of all the starving people in the world when you haven′t got a date for Saturday night.How can you tell the real meaning behind someone′s words?One way is to take a good look at?the person talking.Do his words fit the way he looks?Does what he says agree with the tone of?voice?His posture?The look in his eyes?Stop and think.The minute you spend thinking about the?real meaning of what people say to you may save another mistake.
The author most probably is a__________.A.teacher
B.psychologist
C.philosopher
D.doctor
考题
We can make mistakes at any age.Some mistakes we make are about money.But most mistakes?are about people."Did Jerry really care when I broke up with Helen?When I got that great job,did Jim really feel good about it,as a friend?Or did he envy my luck?"When we look back,doubts?like these can make us feel bad.But when we look back,it′s too late.
Why do we go wrong about our friends or our enemies?Sometimes what people say hides their?real meaning.And if we don′t really listen closely we miss the feeling behind the words.Suppose?someone tells you,"You′re a lucky dog."That′s being friendly.But"lucky dog"?There′s a bit?of envy in those words.Maybe he doesn′t see it himself.But bringing in the"dog"puts you down a?little.What he may be saying is that he doesn′t think you deserve your luck.
Just think of all the things you have to be thankful foris another noise that says one thing and?means another.It could mean that the speaker is trying to get you to see your problem as part of your life as a whole.But is be?Wrapped up in this phrase is the thought that your problem isn′t important.It′s telling you to think of all the starving people in the world when you haven′t got a date for Saturday night.How can you tell the real meaning behind someone′s words?One way is to take a good look at?the person talking.Do his words fit the way he looks?Does what he says agree with the tone of?voice?His posture?The look in his eyes?Stop and think.The minute you spend thinking about the?real meaning of what people say to you may save another mistake.
When we listen to a person talking,the most important thing for us to do is to__________.A.notice the way the person is talking
B.take a good look at the person talking
C.mind his tone,his posture and the look in his eyes
D.examine the real meaning of what he says based on his manner,his tone and his posture
考题
We can make mistakes at any age.Some mistakes we make are about money.But most mistakes?are about people."Did Jerry really care when I broke up with Helen?When I got that great job,did Jim really feel good about it,as a friend?Or did he envy my luck?"When we look back,doubts?like these can make us feel bad.But when we look back,it′s too late.
Why do we go wrong about our friends or our enemies?Sometimes what people say hides their?real meaning.And if we don′t really listen closely we miss the feeling behind the words.Suppose?someone tells you,"You′re a lucky dog."That′s being friendly.But"lucky dog"?There′s a bit?of envy in those words.Maybe he doesn′t see it himself.But bringing in the"dog"puts you down a?little.What he may be saying is that he doesn′t think you deserve your luck.
"Just think of all the things you have to be thankful for"is another noise that says one thing and?means another.It could mean that the speaker is trying to get you to see your problem as part of your life as a whole.But is be?Wrapped up in this phrase is the thought that your problem isn′t important.It′s telling you to think of all the starving people in the world when you haven′t got a date for Saturday night.How can you tell the real meaning behind someone′s words?One way is to take a good look at?the person talking.Do his words fit the way he looks?Does what he says agree with the tone of?voice?His posture?The look in his eyes?Stop and think.The minute you spend thinking about the?real meaning of what people say to you may save another mistake.
According to the author′,the reason why we go wrong about our friends is thatA.we fail to listen carefully when they talk
B.people tend to be annoyed when we check what they say
C.people usually state one thing but mean another
D.we tend to doubt What.our friends say
考题
To:Rex Roeges,Customer Service Department Iroeges@books, com〉
From：Dave Palmer〈palmer@mail2. com
Re ： Lost book
Dear Mr. Rex Roeges,
I am writing this e—mail concerning a book that I ordered through your company，The Computer Networks 4th edition,order number 20035. I placed the order last month and still have not received the book.
I visited your website and confirmed that my shipping information was correct,and that my credit card has been charged for the book； the website also indicates that the book was shipped using your “Global Carrier，，service the day after I ordered it. Considering that “Global Carrier” shipments typically take two weeks to arrive, I should have received my goods a week ago at the latest. However,my post office informed me they have neither received nor delivered the book. Can you let me know what is going on as soon as possible? Dave PalmerTo ： Dave Palmer ^palmer@mail2. com
From ： Rex Roeges Iroeges@books. com
Re；Lost book
Dear Mr. Palmer,
Thank you for contacting us. It is important to us that our customers are satisfied with our service,so I am very sorry to hear that you have not received your merchandise.
I looked up your order number and discovered that the book has not been sent out. I have rectified this mistake on our website and sent the book to you via express mail. It should arrive within two business days. With the book I have enclosed a coupon for half off your next order.
Again,I apologize for the inconvenience. If you have any more questions or need further assistance， please contact me at 602 — 385 — 0256. or e—mail me at Croeges@noble, com〉.
Sincerely，
Rex Roges, Customer Service Department Nobel Bookstore
What error did the website contain?
A. The order number was wrong.
B. Mr. Palmer’s address was incomplete.
C. The price list was outdated.
D. It indicated the item had been shipped.
考题
To:Rex Roeges,Customer Service Department Iroeges@books, com〉
From：Dave Palmer〈palmer@mail2. com
Re ： Lost book
Dear Mr. Rex Roeges,
I am writing this e—mail concerning a book that I ordered through your company，The Computer Networks 4th edition,order number 20035. I placed the order last month and still have not received the book.
I visited your website and confirmed that my shipping information was correct,and that my credit card has been charged for the book； the website also indicates that the book was shipped using your “Global Carrier，，service the day after I ordered it. Considering that “Global Carrier” shipments typically take two weeks to arrive, I should have received my goods a week ago at the latest. However,my post office informed me they have neither received nor delivered the book. Can you let me know what is going on as soon as possible? Dave PalmerTo ： Dave Palmer ^palmer@mail2. com
From ： Rex Roeges Iroeges@books. com
Re；Lost book
Dear Mr. Palmer,
Thank you for contacting us. It is important to us that our customers are satisfied with our service,so I am very sorry to hear that you have not received your merchandise.
I looked up your order number and discovered that the book has not been sent out. I have rectified this mistake on our website and sent the book to you via express mail. It should arrive within two business days. With the book I have enclosed a coupon for half off your next order.
Again,I apologize for the inconvenience. If you have any more questions or need further assistance， please contact me at 602 — 385 — 0256. or e—mail me at Croeges@noble, com〉.
Sincerely，
Rex Roges, Customer Service Department Nobel Bookstore
What did the customer discover?
A. He has already paid for the order,
B. He was charged twice for the same product.
C. The delivery company delivered the item to the wrong address.
D. The book is out of print and no longer available.
考题
问答题Practice 4 “My dear Mr. Bennet,” said his lady to him one day, “have you heard that Netherfield Park is let at last?” Mr. Bennet replied that he had not. “But it is,” returned she; “for Mrs. Long has just been here, and she told me all about it.” Mr. Bennet made no answer. “Do not you want to know who has taken it?” cried his wife impatiently. “You want to tell me, and I have no objection to hearing it.” This was invitation enough. “Why, my dear, you must know, Mrs. Long says that Netherfield is taken by a young man of large fortune from the north of England that he came down on Monday in a chaise and four to see the place, and was so much delighted with it that he agreed with Mr. Morris immediately; that he is to take possession before Michaelmas, and some of his servants are to be in the house by the end of next week.” “What is his name?” “Bingley.” “Is he married or single?” “Oh! single, my dear, to be sure! A single man of large fortune; four or five thousand a year. What a fine thing for our girls!” “How so? How can it affect them?” “My dear Mr. Bennet,” replied his wife, “how can you be so tiresome! You must know that I am thinking of his marrying one of them.” “Is that his design in settling here?” “Design! nonsense, how can you talk so! But it is very likely that he may fall in love with one of them, and therefore you must visit him as soon as he comes.” “I see no occasion for that. You and the girls may go, or you may send them by themselves, which perhaps will be still better, for as you are as handsome as any of them, Mr. Bingley might like you the best of the party.”
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问答题Practice 2 We are writing this letter to tell you that up to now no news has come from you about the goods we ordered on May 25th. As you have been informed in our letters, our customers are in urgent need of those machine. They are asking repeatedly for an early delivery(交货). We hope that you will try your best to arrange all this without further delay.
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