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单选题
A customer’s support technician finished installing their new x366 server running Windows 2003 Enterprise Server and the IBM Director agent. The customer applied the latest BIOS and firmware drivers available on the Web for the system. The problem is that the x366 runs for a few minutes and then reboots itself. Which of the following should be checked first？（）
A
Configure the box with RAID-1 and not RAID-5.
B
Disable Hyperthreading feature on the machine.
C
Ensure the Watchdog timers on the RSA-II are disabled.
D
Replace the Windows NTLDR file on the root partition from another copy of the Windows OS files.
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更多 “单选题A customer’s support technician finished installing their new x366 server running Windows 2003 Enterprise Server and the IBM Director agent. The customer applied the latest BIOS and firmware drivers available on the Web for the system. The problem is that the x366 runs for a few minutes and then reboots itself. Which of the following should be checked first？（）A Configure the box with RAID-1 and not RAID-5.B Disable Hyperthreading feature on the machine.C Ensure the Watchdog timers on the RSA-II are disabled.D Replace the Windows NTLDR file on the root partition from another copy of the Windows OS files.” 相关考题
考题
A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?()
A. Perform a full system backup.B. Follow up with the customer, verifying satisfaction.C. Ask their manager to contact the customer.D. Perform a complimentary virus scan.
考题
A network technician is installing a new managed 10/100 Mbps switch on the network. The network has an older printer with a 10Mbps network adapter that will be moved to the new switch.Which of the following settings on the switch will need to be configured to support the printer?（）A. MAC filteringB. IP addressC. PoED. Port speed
考题
资料：Desktop Support for Private Equity Firm in Midtown
-Manhattan
-Contract role
The Desktop Support Technician will provide desk side and remote technical assistance to end users. Strong desktop troubleshooting skills will be used to handle technical support request and determine root cause including diagnosing and resolving issues with PC's, laptops, mobile devices, printers and peripherals. In addition to technical support you will be responsible for imaging PC's, deploying and configuring software and managing technology requests and account creation.
This position requires high levels of professionalism, strong problem solving skills, and the ability to learn new technologies.
Responsibilities
-Install, configure, maintain and support PC hardware and software for the firm's end user computing environment.
-Creating and managing standardized desktop images and applications packaging; physical setting up for computers and software system installation for various applications and programs.
Perform hands-on fixes at the desktop level, including installing and upgrading hardware/software, installing hardware and configuring systems and applications.
Monitor and test fixes to ensure problems have been adequately resolved.
Image and configure desktops and laptops using an enterprise imaging solution.
-Quickly escalate, track and close incident tickets to ensure high client satisfaction.
Requirements
-Experience in working in hedge funds, fund-of-fund or private equity firms, smaller organizations where ability to learn range of technologies was required; and/or client facing/field service roles are all a plus.
-Exceptional written, oral and interpersonal communication and customer service skills across all levels of an organization.
-Strong knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications.
-Strong knowledge of Windows 7, Active Directory and Exchange.
-Strong knowledge of MS Office 2010 required.
-Knowledge of network printer installation, setup and troubleshooting.
-Knowledge of virtualization technologies.
-Working knowledge of mobile devices-add, remove, reactivate, migrate users etc.
Which of the following is NOT the Desktop Support Technician's responsibility?A.Supporting PC hardware.
B.Installing and upgrading hardware.
C.Bringing repaired PCs to customers.
D.Imaging and configuring desktops and laptops.
考题
资料：Desktop Support for Private Equity Firm in Midtown
-Manhattan
-Contract role
The Desktop Support Technician will provide desk side and remote technical assistance to end users. Strong desktop troubleshooting skills will be used to handle technical support request and determine root cause including diagnosing and resolving issues with PC's, laptops, mobile devices, printers and peripherals. In addition to technical support you will be responsible for imaging PC's, deploying and configuring software and managing technology requests and account creation.
This position requires high levels of professionalism, strong problem solving skills, and the ability to learn new technologies.
Responsibilities
-Install, configure, maintain and support PC hardware and software for the firm's end user computing environment.
-Creating and managing standardized desktop images and applications packaging; physical setting up for computers and software system installation for various applications and programs.
Perform hands-on fixes at the desktop level, including installing and upgrading hardware/software, installing hardware and configuring systems and applications.
Monitor and test fixes to ensure problems have been adequately resolved.
Image and configure desktops and laptops using an enterprise imaging solution.
-Quickly escalate, track and close incident tickets to ensure high client satisfaction.
Requirements
-Experience in working in hedge funds, fund-of-fund or private equity firms, smaller organizations where ability to learn range of technologies was required; and/or client facing/field service roles are all a plus.
-Exceptional written, oral and interpersonal communication and customer service skills across all levels of an organization.
-Strong knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications.
-Strong knowledge of Windows 7, Active Directory and Exchange.
-Strong knowledge of MS Office 2010 required.
-Knowledge of network printer installation, setup and troubleshooting.
-Knowledge of virtualization technologies.
-Working knowledge of mobile devices-add, remove, reactivate, migrate users etc.
Which of the following machinery is NOT among the repairable list of a Desktop Support Technician?A.Laptop.
B.Mobile phone.
C.Radio.
D.Printer.
考题
A technician just finished installing a new printer on an end user’s computer. Which of thefollowing will enable the technician to see the test page option for the printer?（）A、Right-click on the printer and select PropertiesB、Double click on the printer iconC、Right-click on the printer and select Set as DefaultD、Right-click on the printer and select Open
考题
What is the key objective of the plan phase？ Select exactly 1 answer（s） from the following：（）。A、identify the activities involved in installing and configuring equipment at a customer’s site or sitesB、Describe the day-to-day activities required to support， manage， and monitor a newly implemented systemC、Assess current network readiness， site readiness， and operational readiness in preparation for designing a solution proposalD、Gain an understanding of high-level business and technical requirement
考题
Mike, a technician, is installing a wireless router for a client. Which of the following is MOST important when installing a wireless router?（）A、LocationB、DCPAC、SSIDD、Number of client machines
考题
A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
考题
A network technician is installing a small wireless network. A requirement is that individual users must authenticate using usernames and passwords. Which of the following technologies would support users authenticating with encrypted usernames and passwords?（）A、WPA TLSB、WPA PEAPC、64-bit WEPD、128-bit WEP
考题
A technician is installing a basic router for a SOHO network. After installing the router the PCs connected to it are not able to acquire an IP address. Which of the following did the technician fail to configure correctly？（）A、DHCPB、DNSC、WINSD、NAT
考题
A technician is servicing a customer’s color laser printer and notices excess toner in the printer.Which of the following tools would BEST assist the technician in removing the excess toner?（）A、Damp towelB、Compressed airC、Alcohol wipeD、Computer vacuum
考题
A customer has a question about the repairs needed for their desktop computer. While asking their question to a technician, the technician receives a personal phone call on their cell phone. Which of the following should the technician do NEXT?（）A、Ask the customer to wait and answer the phone call.B、Talk on the phone while listening to the customer.C、Hand the phone to a coworker to answer the call.D、Silence the phone and then listen to the customer.
考题
A customer is installing a new x3850 X5 server and has purchased a warranty upgrade on the server to 24 x 7 four hour response. The customer requested IBM help with setting up the RAID adapter. The customer was told IBM would not help them. Which of the following should be verified first？（）A、The customer used their IBM Customer NumberB、The customer has activated their base warrantyC、The customer purchased Remote Technical Support ServicepacD、The customer escalated the issue to the Duty Manager
考题
A customer is installing a new xSeries server into a Token-Ring environment. Where would the customer find the latest supported Token-Ring PCI adaptors for that server？（）A、IBM ServerProven hardware websiteB、IEEE Proven websiteC、IBM PartnerWorld websiteD、3Com Support website
考题
A retail customer installs a BladeCenter into an existing 10/100 Ethernet network. Due to cost considerations， the customer uses Copper Pass-thru Modules. After installing this solution， the customer finds that they have no network connectivity. Which is causing the problem of the following？（）A、Copper Pass-thru Modules only support 1000Mb line speeds.B、Spanning Tree has been enabled on the Copper Pass-thru Module.C、The customer does not have the latest firmware loaded on the Copper Pass-thru Module.D、The customer is using LS21 Blades
考题
A customer is considering BladeCenter H and S chassis. Which of the following is a reason to implement BladeCenter H？（）A、Support for10Gb internal networkB、Support for SSDC、Support for integrated disk drivesD、Support for8Gb FC Switch Modules
考题
单选题A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?（）A
Perform a full system backup.B
Follow up with the customer, verifying satisfaction.C
Ask their manager to contact the customer.D
Perform a complimentary virus scan.
考题
单选题If a technician is getting frustrated during a support call, which of the following could the technician employ to avoid irritating the customer?（）A
End the call quickly, even if a solution has not been found.B
Ask the caller to call back in a while.C
Put the caller on hold briefly and take a deep breath.D
Pass the caller to another support representative.
考题
单选题A customer is installing a new xSeries server into a Token-Ring environment. Where would the customer find the latest supported Token-Ring PCI adaptors for that server？（）A
IBM ServerProven hardware websiteB
IEEE Proven websiteC
IBM PartnerWorld websiteD
3Com Support website
考题
单选题A technician finished installing antivirus software. Which of the following should the technician perform NEXT?（）A
Run a full scan on the local disk.B
Remove infected files.C
Update antivirus signatures.D
Quarantine infected files
考题
单选题What is the key objective of the plan phase？（）A
Identify the activities involved in installing and configuring equipment at a customer’s site or sitesB
Describe the day-to-day activities required to support， manage， and monitor a newly implemented systemC
Access current network readiness， site readiness， and operational readiness in preparation for designing a solution proposalD
Gain an understanding of high-level business and technical requirements
考题
单选题A customer is installing a new x3850 X5 server and has purchased a warranty upgrade on the server to 24 x 7 four hour response. The customer requested IBM help with setting up the RAID adapter. The customer was told IBM would not help them. Which of the following should be verified first？（）A
The customer used their IBM Customer NumberB
The customer has activated their base warrantyC
The customer purchased Remote Technical Support ServicepacD
The customer escalated the issue to the Duty Manager
考题
单选题Which implement phase service component consists of explaining the benefits and limitations of purchased support options to a customer and ensuring that the customer understands operational processes and responsibilities？ Select exactly 1 answer（s） from the following：（）。A
Staging and System MigrationB
Post Implementation Support Handoff MeetingC
Detailed Design DevelopmentD
Staff Training
考题
单选题What is the primary objective of the plan phase（）A
Assess the existing environments to determine if it can support the proposed system.B
Identify the activities for installing and configuring the equipment at the customer sites.C
Gather high-level solution requirements， and understand the customer business needs an the opportunity.D
Prepare the activities for day-to-day support， management， and monitoring of the newly implemented system.
考题
单选题A customer’s support technician finished installing their new x366 server running Windows 2003 Enterprise Server and the IBM Director agent. The customer applied the latest BIOS and firmware drivers available on the Web for the system. The problem is that the x366 runs for a few minutes and then reboots itself. Which of the following should be checked first？（）A
Configure the box with RAID-1 and not RAID-5.B
Disable Hyperthreading feature on the machine.C
Ensure the Watchdog timers on the RSA-II are disabled.D
Replace the Windows NTLDR file on the root partition from another copy of the Windows OS files.
考题
单选题A network technician is installing a new managed 10/100 Mbps switch on the network. The network has an older printer with a 10Mbps network adapter that will be moved to the new switch. Which of the following settings on the switch will need to be configured to support the printer?（）A
MAC filteringB
IP addressC
PoED
Port speed
考题
单选题A customer has a requirement for a storage solution that meets the following criteria： （1）Heterogeneous hosts attached （2）Support for block I/O （3）High Speed （4）Scalable Which solution would satisfy the customer’s requirement？（）A
SANB
NASC
SCSID
iSCSI
考题
单选题A network technician is installing a small wireless network. A requirement is that individual users must authenticate using usernames and passwords. Which of the following technologies would support users authenticating with encrypted usernames and passwords?（）A
WPA TLSB
WPA PEAPC
64-bit WEPD
128-bit WEP
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