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单选题
Which of the following is the BEST support channel for server software and hardware?（）
A
Online troubleshooting tools
B
Service Level Agreement (SLA)
C
Vendor website
D
Support forums
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资料：Desktop Support for Private Equity Firm in Midtown
-Manhattan
-Contract role
The Desktop Support Technician will provide desk side and remote technical assistance to end users. Strong desktop troubleshooting skills will be used to handle technical support request and determine root cause including diagnosing and resolving issues with PC's, laptops, mobile devices, printers and peripherals. In addition to technical support you will be responsible for imaging PC's, deploying and configuring software and managing technology requests and account creation.
This position requires high levels of professionalism, strong problem solving skills, and the ability to learn new technologies.
Responsibilities
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Perform hands-on fixes at the desktop level, including installing and upgrading hardware/software, installing hardware and configuring systems and applications.
Monitor and test fixes to ensure problems have been adequately resolved.
Image and configure desktops and laptops using an enterprise imaging solution.
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Requirements
-Experience in working in hedge funds, fund-of-fund or private equity firms, smaller organizations where ability to learn range of technologies was required; and/or client facing/field service roles are all a plus.
-Exceptional written, oral and interpersonal communication and customer service skills across all levels of an organization.
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Which of the following is NOT the Desktop Support Technician's responsibility?A.Supporting PC hardware.
B.Installing and upgrading hardware.
C.Bringing repaired PCs to customers.
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An administrator is running proprietary server software that requires services to be reconfigured every time the server is upgraded to the latest vendor version. Which of the following is the BEST solution to address this problem?（）A、The current system configuration should be documented for future use.B、Server diagramming and environmental topologies should be documented.C、A copy of the latest pre-installation plan should be developed and utilized.D、Vendor support should be contacted so that they can correct the issue.
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SupportlineB
ServiceSuiteC
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单选题When troubleshooting hardware issues with a server, which of the following is MOST likely to cause a problem in receiving vendor support?（）A
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单选题A standard three-year term, next-business-day hardware replacement, and telephone support arefeatures of which cisco support program?（）A
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单选题An administrator is running proprietary server software that requires services to be reconfigure devery time the server is upgraded to the latest vendor version. Which of the following is the BEST solution to address this problem？（）A
The current system configuration should be documented for future use.B
Server diagramming and environmental topologies should be documented.C
A copy of the latest pre-installation plan should be developed and utilized.D
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Exchange Server Jetstress 2010B
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Exchange Server Load Generator （LoadGen） 2010D
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单选题An administrator has purchased monitoring software that can be configured to send alerts when hardware and applications are having issues. Which of the following must be installed on the monitoring server so that it can properly monitor details on vendor specific devices?（）A
MIBsB
SMTPC
WMID
DHCP
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单选题The primary purpose of an SLA between the service provider and customer is to agree on which of the following？（）A
Monthly bandwidth limits， server configuration， and software baseline.B
Number of dedicated technicians assigned to network issues.C
Level of service including energy consumption， bandwidth and server color.D
Level of service including time limits for service， repair and replacement.
考题
单选题Which of the following is the BEST support channel for server software and hardware?（）A
Online troubleshooting toolsB
Service Level Agreement (SLA)C
Vendor websiteD
Support forums
考题
单选题Which of the following is the BEST support channel for server software and hardware？（）A
Online troubleshooting toolsB
Service Level Agreement （SLA）C
Vendor websiteD
Support forums
考题
单选题An administrator is running proprietary server software that requires services to be reconfigured every time the server is upgraded to the latest vendor version. Which of the following is the BEST solution to address this problem?（）A
The current system configuration should be documented for future use.B
Server diagramming and environmental topologies should be documented.C
A copy of the latest pre-installation plan should be developed and utilized.D
Vendor support should be contacted so that they can correct the issue.
考题
单选题Which of the following is the BEST place to find information about particular server software？（）A
Vendor websiteB
Online support channelsC
Driver release notesD
HCL
考题
单选题When troubleshooting hardware issues with a server， which of the following is MOST likely to cause a problem in receiving vendor support？（）A
Third party cablesB
Third party memoryC
Signed driversD
Server type
考题
单选题An administrator has encountered a problem with a particular piece of software installed on the server and begins the troubleshooting process. Which of the following is the FIRST place the administrator should look for specific information about the problem?（）A
The supporting documentationB
The vendor websiteC
The InternetD
The server event logs
考题
单选题Which of the following is the BEST place to find information about particular server software?（）A
Vendor websiteB
Online support channelsC
Driver release notesD
HCL
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