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单选题
An IBM technician specialist has a prospective customer who is excited about eX5 and is working on configuration for a very large complex opportunity. During the engagement the customer has changed the design several times and has significantly increased the scope. The customers recently selected a Business Partner who has been involved in the last few design changes. What steps should the IBM technician specialist take to make sure the customer is satisfied with the solution？（）
A
Turn over current design to Techline to create configurations
B
Perform knowledge transfer of design requirements to Business partner then disengage
C
Work with Business Partner to engage Techline to assist with configuration and request technical and Delivery Assessment （TDA）
D
Work with business partner to engage Techline to create configurations
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更多 “单选题An IBM technician specialist has a prospective customer who is excited about eX5 and is working on configuration for a very large complex opportunity. During the engagement the customer has changed the design several times and has significantly increased the scope. The customers recently selected a Business Partner who has been involved in the last few design changes. What steps should the IBM technician specialist take to make sure the customer is satisfied with the solution？（）A Turn over current design to Techline to create configurationsB Perform knowledge transfer of design requirements to Business partner then disengageC Work with Business Partner to engage Techline to assist with configuration and request technical and Delivery Assessment （TDA）D Work with business partner to engage Techline to create configurations” 相关考题
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The most important customer a technician has is:()
A. the customer standing right in front of them.B. the customer who owes the company the most money.C. the customer calling on the phone.D. the customer they have an appointment with in an hour.
考题
The most important customer a technician has is:（）A、the customer standing right in front of them.B、the customer who owes the company the most money.C、the customer calling on the phone.D、the customer they have an appointment with in an hour.
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A customer SAN environment has undergone significant growth over the past two years. They havealso suffered a high turnover rate with administrative personnel. The customer has asked a storage specialist for help in documenting and understanding their changing SAN environment. The ability to make configuration changes to devices would be a plus. Which tool should the storage specialist suggest（）A、VisioB、TPC Basic EditionC、IBM Tivoli NetViewD、Fabric Manager
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The storage specialist has designed a very complex solution with the customer， and needs toverify that all associated equipment will work as expected. Which of the following is designed tohelp lower support cost and improve customer satisfaction？（）A、ATScon MonitorB、Technical and Delivery AssessmentC、System Storage Interoperations CenterD、Standalone Solutions Configuration Tool
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A sales specialist is presented with a very large， complex opportunity. The customer is in the process of identifying business requirements. Which of the following tasks is most important to position IBM as the leader to capture this opportunity？（）A、Call the IBM Client Representative and ask the rep to influence the company’s executives.B、Develop a strategy to better understand and possibly influence the customer’s success criteria.C、Using IBM’s opportunity management system， request a technical team be formed to design a solution.D、Nominate the customer for a funded IBM Server Consolidation study.
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A prospective customer has a SCSI installed. The new project requires a large high performance storage and tape network . The customer does not appear to understand the terminology and options of the fiber channel components of the solution. Further discussion confirms that the customers only has cursory knowledge of fiber channel and is not currently prepared to for the installation. What steps should be taken to make sure customer is satisfied with the solution？ （）A、Suggest a cloud networkB、Direct the customer to redbooks and white papers on FC technologiesC、Work with business partner to include Lab Service engagement to setup FC environment and perform knowledge transferD、Switch project to iSCSI
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An IBM Business Partner has sold a DS5020 and new IBM SAN switches to replace a customer EMC storage infrastructure. The customer dissatisfaction has arisen during the installation because according to the DS5020 interoperability matrix， two HP Proliant servers running Exchange have FC HBAs that are not supported. Which of the following is the most probable cause of the customer dissatisfaction（）A、The EMC storage specialist has not participated in the TDA meetingB、The FC HBAs are 4 Gbps technologyC、The Technical and Delivery Assessment review actions were not executedD、The customer should have checked that the HBAs are supported according to the HP storage interoperability matrix
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After putting together a configuration that meets customer’s requirements， a TDA is suggested. The customer is not familiar with the TDA process and asks why this should be done. This of the following is the benefit of TDA？（）A、 A TDA are recommended only for high end hardware and very large or complex business opportunitiesB、 A TDA will ensure the solution and configuration are complete and technically sound and meet customer requirementsC、 A TDA will guarantee that the hardware will work in customer’s environment at the volumes projectedD、 A TDA brings an IBM technician onsite to properly inspect and installed hardware and related software
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A customer has a large UNIX environment and has engaged a pSeries technical specialist to work on a solution with them. Which of the following statements would best establish UNIX credibility with a knowledgeable customer？（）A、The technical support specialist has completed a UNIX course at college.B、The technical specialist has supported several similar projects and has earned an IBM AIX certification.C、The technical support specialist’s company sells $3M of UNIX computer systems every year.D、The technical support specialist has sold and installed at least a dozen Apple and iSeries systems with POWER processors.
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A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following？（）A、A solution sizing questionnaireB、Verify the customer has the proper racksC、A Technical Delivery AssessmentD、Verify the customer has enough cooling in the computer room
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Which of the following customer environments is addressed by IBM System Storage N series gateways?（）A、 a customer with CIFS, NFS and GPFS requirements B、 a customer wanting to natively implement Easy Tier C、 a customer who has large block sequential write requirements D、 a customer who needs to consolidate multiple storage controllers under one managementinterface
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An IBM System x Technical Expert has a prospective customer who is very excited about X5 and they are working on configurations. During the process the customer has changed the design numerous times and has significantly increased the scope. They recently selected a Business Partner who has been involved in the last few design changes. What steps should be taken to make sure the customer is satisfied with the solution?（）A、Turn over current design to Techline to create configurations B、Perform knowledge transfer of design requirements to Business Partner then disengage C、Work with business partner to engage Techline to assist with configurations and request Technical and Delivery Assessment (TDA) D、Work with business partner to engage Techline to create configurations
考题
An IBM technician specialist has a prospective customer who is excited about eX5 and is working on configuration for a very large complex opportunity. During the engagement the customer has changed the design several times and has significantly increased the scope. The customers recently selected a Business Partner who has been involved in the last few design changes. What steps should the IBM technician specialist take to make sure the customer is satisfied with the solution？（）A、Turn over current design to Techline to create configurationsB、Perform knowledge transfer of design requirements to Business partner then disengageC、Work with Business Partner to engage Techline to assist with configuration and request technical and Delivery Assessment （TDA）D、Work with business partner to engage Techline to create configurations
考题
The pSeries technical specialist of a Premier Tier 1 Business Partner has been working on a design for a four LPAR p5-570 Express solution. The specialist has received conflicting information regarding sharing the IDE DVD-RAM drive between different LPARs. Who should the technical specialist contact to gain a definitive answer？（）A、IBM BPSOB、IBM PartnerlineC、IBM DistributorD、IBM Supportline
考题
A customer has Symantec NetBackup installed and is concerned about restore times for a line ofbusiness server. Which IBM Tivoli Storage Manager feature addresses this customer’s concerns？（）A、migrationB、collocationC、compressionD、subfile backup
考题
单选题A prospective customer has a SCSI installed. The new project requires a large high performance storage and tape network . The customer does not appear to understand the terminology and options of the fiber channel components of the solution. Further discussion confirms that the customers only has cursory knowledge of fiber channel and is not currently prepared to for the installation. What steps should be taken to make sure customer is satisfied with the solution？ （）A
Suggest a cloud networkB
Direct the customer to redbooks and white papers on FC technologiesC
Work with business partner to include Lab Service engagement to setup FC environment and perform knowledge transferD
Switch project to iSCSI
考题
单选题A customer has a large UNIX environment and has engaged a pSeries technical specialist to work on a solution with them. Which of the following statements would best establish UNIX credibility with a knowledgeable customer？（）A
The technical support specialist has completed a UNIX course at college.B
The technical specialist has supported several similar projects and has earned an IBM AIX certification.C
The technical support specialist’s company sells $3M of UNIX computer systems every year.D
The technical support specialist has sold and installed at least a dozen Apple and iSeries systems with POWER processors.
考题
单选题The storage specialist has designed a very complex solution with the customer， and needs toverify that all associated equipment will work as expected. Which of the following is designed tohelp lower support cost and improve customer satisfaction？（）A
ATScon MonitorB
Technical and Delivery AssessmentC
System Storage Interoperations CenterD
Standalone Solutions Configuration Tool
考题
单选题A customer has Symantec NetBackup installed and is concerned about restore times for a line ofbusiness server. Which IBM Tivoli Storage Manager feature addresses this customer’s concerns？（）A
migrationB
collocationC
compressionD
subfile backup
考题
单选题An IBM System x Technical Expert has a prospective customer who is very excited about X5 and they are working on configurations. During the process the customer has changed the design numerous times and has significantly increased the scope. They recently selected a Business Partner who has been involved in the last few design changes. What steps should be taken to make sure the customer is satisfied with the solution?（）A
Turn over current design to Techline to create configurations B
Perform knowledge transfer of design requirements to Business Partner then disengage C
Work with business partner to engage Techline to assist with configurations and request Technical and Delivery Assessment (TDA) D
Work with business partner to engage Techline to create configurations
考题
单选题The most important customer a technician has is:（）A
the customer standing right in front of them.B
the customer who owes the company the most money.C
the customer calling on the phone.D
the customer they have an appointment with in an hour.
考题
单选题Which of the following customer environments is addressed by IBM System Storage N series gateways?（）A
a customer with CIFS, NFS and GPFS requirements B
a customer wanting to natively implement Easy Tier C
a customer who has large block sequential write requirements D
a customer who needs to consolidate multiple storage controllers under one managementinterface
考题
单选题After putting together a configuration that meets customer’s requirements， a TDA is suggested. The customer is not familiar with the TDA process and asks why this should be done. This of the following is the benefit of TDA？（）A
A TDA are recommended only for high end hardware and very large or complex business opportunitiesB
A TDA will ensure the solution and configuration are complete and technically sound and meet customer requirementsC
A TDA will guarantee that the hardware will work in customer’s environment at the volumes projectedD
A TDA brings an IBM technician onsite to properly inspect and installed hardware and related software
考题
单选题An IBM Business Partner has sold a DS5020 and new IBM SAN switches to replace a customer EMC storage infrastructure. The customer dissatisfaction has arisen during the installation because according to the DS5020 interoperability matrix， two HP Proliant servers running Exchange have FC HBAs that are not supported. Which of the following is the most probable cause of the customer dissatisfaction（）A
The EMC storage specialist has not participated in the TDA meetingB
The FC HBAs are 4 Gbps technologyC
The Technical and Delivery Assessment review actions were not executedD
The customer should have checked that the HBAs are supported according to the HP storage interoperability matrix
考题
单选题A sales specialist is presented with a very large， complex opportunity. The customer is in the process of identifying business requirements. Which of the following tasks is most important to position IBM as the leader to capture this opportunity？（）A
Call the IBM Client Representative and ask the rep to influence the company’s executives.B
Develop a strategy to better understand and possibly influence the customer’s success criteria.C
Using IBM’s opportunity management system， request a technical team be formed to design a solution.D
Nominate the customer for a funded IBM Server Consolidation study.
考题
单选题customer wants to network several computers within a large warehouse. The warehouse has one computer at the very far end of the warehouse that is 170 meters (557 feet) from the network switch. Which of the following cable types should a technician use for this computer?（）A
CAT3B
CAT5C
CAT6D
Fiber
考题
单选题A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following？（）A
A solution sizing questionnaireB
Verify the customer has the proper racksC
A Technical Delivery AssessmentD
Verify the customer has enough cooling in the computer room
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