单选题Your customer wants to make sure that there are not going to be compatibility issues between a third party HBA connecting to their non-IBM Storage device. What IBM resource would you start with to determine compatibility？（）A IBM Sizing GuidesB IBM Configuration Options Guide （COG）C IBM Standalone Solutions Configuration Tool （SSCT）D IBM ServerProven

考题 Since your supervisor has _____ the time for a talk, you must make sure that you will be there on time. A.predictedB.specifiedC.yieldedD.classified

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考题 You should make sure that your password is long enough to prevent it ______ being easily hacked. A.inB.fromC.out

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考题 Additionally, make sure that your password is long enough to()easily being hacked.A、 prevent your account fromB、 provide your account withC、 do away with

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考题 A:"I'm sure that l'm going to win a lot of money in Las Vegas." B:"Don't count your chickens until they hatch. A、Don't depend on me to help you win.B、Don't trust you will win.C、Don't tell me you will win.D、Don't assume that you will make it until you win the money.

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考题 At today's Holiday Inn, you'll be sure to find a convenient location offering many features to make your stay more enjoyable.()

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考题 I’m sure he ____not mind your going with me. A.shallB. canC.wouldD. must

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考题 In telephone communication , you should ( )A. get to the point without any greeting or introductionB. keep your company' s address in confidentialityC. make sure you have the information you need

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考题 As you start writing, new ideas will naturally emerge, but always keep them focused on your targeted customer, so you won't go off the track of what your customer wants.

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考题根据下列材料请回答 36～40 题：BNo one wants to look silly or do the wrong thing at a new job．It is important to make the fight impression(印象)from the very first day．You will face new people．You will be in a new place．It may be difficult to know what to d0．Here are five tips to help you make it through the firstday at a new job：1．First impressions can last forever．Make sure you make a good one．Before your first day，find out if your new job has a dress code(rules about what you can weal"to work)．If S0，be sure to follow it．No matter what，always be neat and clean．2．Get to work on time．Give yourseff an extra l5 minutes to make sure you arrive on time．3．Pay attention to introductions．One of the first things that your supervisor may do is to intro-duce you to co-workers．These CO-workers will be important to you．They ale the ones who will answer your questions when the boss is not around．4．Ask plenty of questions．Make sure that your supervisor has told you what is expected of you．If he or she has not told you your duties，ask for a list．Set daily and weekly goals for yourself．5．Never be the first one to leave．Observe what your C0—workers do around quitting time(下班时间)．It does not look good for you to be eager to leave．第 36 题 Before you arrive at work，you should______．A．dress in fl fight wayB．introduce yourselfC．know your dutiesD．know your CO-workers well

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考题 Above all know your audience and match what you say to their needs．Creating your presentation with your audience in mind will assure that your audience will follow you．If your presentation doesn't appeal to your audience-no matter how well you have developed your presentation--your presentation will fall on deaf ears．This leads us to the next rule:Know your material thoroughly．Your material needs to be second nature to you．Practice and rehearse your presentation with friends,in front of a mirror,and with colleagues．If you are speaking in a second language,make sure that you record yourself and listen to a number of times before going to practice with a native speaker(if possible). Remember that you are an actor when presenting．Make sure that not only your physical appearance is appropriate to the occasion,but also the tone you use is well chosen．If your topic is serious,be solemn．However,it's always a good idea to begin your presentation with an ice-breaker．Don't worry about making friends,rather lead the audience through your materials in a calm and relaxed manner．Speak slowly and clearly,and remember to address everyone in the audience-even the person the farthest away from you. To achieve the above goals follow these tips when giving your presentation: ●Speak with conviction．Believe what you are saying and you will persuade your audience． ●Do not read from notes．Referring to notes is fine,but do so only briefly. ●Maintain eye contact with your audience．Making direct eye contact with individuals will help them feel as if they are participating in your presentation. ●Bring handouts．Don't just use a PowerPoint presentation．Provide audience members with handouts of the most important materials so they can keep your most important takeaways in mind. ●Know when to stop．This cannot be underestimated．You need to make your case,but continuing for too long will only ensure that the audience forgets what you have said. What is the most important thing to remember when making a presentation?A.Match your presentation to the needs of your audienc B.Make sure to wear your best clothe C.Bring detailed handout D.Know your material thoroughl

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考题资料：Changing careers is becoming more popular. Not just because there are more career options available, but also out of necessity. As new industries arise, others die. It's up to you to figure out if your career is still going to be around in the next 5-10 years. Some studies say we could have as many as nine careers in our professional lifetime. Which begs the question: do you know what it takes to successfully change career lanes repeatedly? Switching careers is like changing highway lanes: you must signal! If you want to move in a new career direction, you need to signal to the professional world you intend to make a change. You need to do it with purpose and specificity. It must look well-thought out and intentional. Otherwise, people will A） not know you are looking to make the change, and B）assume you are doing it because you failed in your current career in some way. 1. Give the logic and passion behind your career change. When signaling to your network you want to switch careers you must explain why both your head and heart are ready to change. Perhaps there are financial or geographic reasons （i.e., you need to relocate or make more money）. But, you must also convey the excitement and sincere desire you have for this new career （i.e., you want to make a difference or work on a particular type of problem that needs to be solved）. 2. Build a marketing campaign for your business-of-one. Most employers prefer to hire people with previous experience. Thus, you're going to need a way to convey to them your transferable skills from your former career path will be equally valuable. The best way to do this is to create a targeted list of employers you want to work for and then strategically network with their employees. The more conversations and connections you can have within your new career path, the easier it will be to convince someone to hire you in spite of your lack of experience. To sum it up … Once you commit to a career change, the secret to success is to make sure everyone knows about it. Otherwise, you will struggle to change career lanes efficiently and effectively. What’s the best way to convince someone to hire you in spite of your lack of experience?A.To build a marketing campaign by creating a better resume. B.To give the logic and passion behind your career change. C.To make sure everyone knows about your intention of changing career. D.To have more conversations and connections within your new career path.

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考题资料：Changing careers is becoming more popular. Not just because there are more career options available, but also out of necessity. As new industries arise, others die. It's up to you to figure out if your career is still going to be around in the next 5-10 years. Some studies say we could have as many as nine careers in our professional lifetime. Which begs the question: do you know what it takes to successfully change career lanes repeatedly? Switching careers is like changing highway lanes: you must signal! If you want to move in a new career direction, you need to signal to the professional world you intend to make a change. You need to do it with purpose and specificity. It must look well-thought out and intentional. Otherwise, people will A） not know you are looking to make the change, and B）assume you are doing it because you failed in your current career in some way. 1. Give the logic and passion behind your career change. When signaling to your network you want to switch careers you must explain why both your head and heart are ready to change. Perhaps there are financial or geographic reasons （i.e., you need to relocate or make more money）. But, you must also convey the excitement and sincere desire you have for this new career （i.e., you want to make a difference or work on a particular type of problem that needs to be solved）. 2. Build a marketing campaign for your business-of-one. Most employers prefer to hire people with previous experience. Thus, you're going to need a way to convey to them your transferable skills from your former career path will be equally valuable. The best way to do this is to create a targeted list of employers you want to work for and then strategically network with their employees. The more conversations and connections you can have within your new career path, the easier it will be to convince someone to hire you in spite of your lack of experience. To sum it up … Once you commit to a career change, the secret to success is to make sure everyone knows about it. Otherwise, you will struggle to change career lanes efficiently and effectively. What does the sentence “you must signal!” mean in paragraph 2?A.You need to have more conversations and connections within your new career path. B.You need to build a marketing campaign for your business-of-one. C.You need to give the logic and passion behind your career change. D.You need to make sure everyone knows about it.

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考题资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever. A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line. Think fast or drop the ball When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours. Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms. Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！ What is the main suggestion of this article?A.Identifying any missing or incorrect information before customers need to reach out B.Make online customer service easy and quick for customers. C.Avoid losing customers， it can help you gain new ones and impact the bottom line. D.ensure your customer service contact info are readily available on all mobile website pages.

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考题 A customer with a well-known brand wants to make sure they have a Green decision in their next IT infrastructure investment. How can IBM Cool Blue help this customer？（）A、Providing tools to plan， monitor， manage， and reduce power consumption.B、Reducing cooling requirements by running CPUs at lower speeds.C、Using smart system design to create high-power servers.D、Adapting existing solutions like the Rear Door eXpander.

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考题 A customer purchased a new PC with Windows XP but wants to run a program designed forWindows 98. Which of the following will allow this program to run under Windows XP?（）A、Change the file permissions for the executable file.B、Use the convert utility to change the attributes of the executable file.C、Make sure that Windows XP has FAT32 file system.D、Run the executable file under compatibility mode.

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考题 Your customer wants to make sure that there are not going to be compatibility issues between a third party HBA connecting to their non-IBM Storage device. What IBM resource would you start with to determine compatibility？（）A、IBM Sizing GuidesB、IBM Configuration Options Guide （COG）C、IBM Standalone Solutions Configuration Tool （SSCT）D、IBM ServerProven

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考题 A resource was dynamically assigned to an LPAR. The customer wants to make the assignment permanent. What does the technical specialist need to do to reconfigure the LPARs to make the assignment permanent？（）A、Reboot the source LPAR.B、Remove the resource from the source LPAR.C、Rediscover the managed system from the HMC.D、Add the resource to the profile of the LPAR.

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考题 A prospective customer has selected Fiber Channel （FC） for performance reasons. The prospect does not appear to understand the terminology and options of the fiber channel but is very interested in learning before investing money in this technology. What steps should be taken to make sure the customer is satisfied with the solution？（）A、Send customer links to documentation for the FC components included in the solutionB、Direct the customer to Red Books and White Papers on FC technologiesC、Work with business partner to include Lab Services engagement to setup FC environment and perform knowledge transferD、Switch toiSCSI

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考题 Which of these recommendations should be followed before capturing a workload？（）A、 Make sure your replay database has the same structure as the capture database， except without data.B、 Make sure the replay and capture databases are similar in data content.C、 Perform a clean shutdown and restart of the capture database before beginning a workload capture.D、 Start the capture database in UNRESTRICTED mode， then start the capture.E、 Define inclusion and exclusion filters.

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考题单选题A user wants to install a new game and needs to make sure the proper version of DirectX isinstalled. Which of the following is the BEST way to check for the DirectX version?（）A REGEDITB services.mscC DxdiagD msconfig

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考题单选题What does the “writer say about customer loyalty in the first paragraph?A Business executives need to know how to generate customer loyalty.B Many executives believe more investment in customer loyalty means more profit.C It is necessary for companies to generate customer loyalty at all costs.D Customer loyalty will for sure help corporations make more money.

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考题问答题Practice 1　　● Recently, your company has received a letter complaint concerning the delay of an order. As the manager of the Department of Customer Service, you are to handle this.　　● Write the letter to the customer:　　● explaining the reason for the delay,　　● apologizing for the delay,　　● offering some measures to make up for the delay.

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考题单选题_____ our representative calls on you next week, he will make you an offer ____ we feel sure will meet with your approval.A When, whichB Who, whichC When, with thatD Who, with that

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考题多选题Your customer wants to build a network for a financial trading floor that has a requirement formultiple high-value transactions, which are also vital to the customer. What are the two mostcritical requirements?（） (Choose two.)Ano single point of failureBtrading database server locationCredundant application servers locationDdeterministic response to all failuresEdetermine which protocol to use

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考题问答题Practice 4　　● Mr. White is going to order a large amount of commercial computers from your company. He also shows an interest in your company’s electrostatic copier, which is in the charge of Mr. Blair, your colleague. Mr. White would like to bring 8 samples and some specifications back home to make a trial sale.　　● Write a note to Mr. Blair, one of your colleagues.　　● Telling him the fact that Mr. White is interested in electrostatic copier.　　● Mentioning the number he wants to have.　　● Suggesting their direct contact.　　● Write 30-40 words on your answer sheet.

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考题单选题It is necessary to make a status inquiry ____ your customer before the execution of the order.A intoB aboutC forD after

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考题单选题A: I need to make a hotel reservation for my father.　　B: ______A Why does your father want to stay in a hotel?B Is your father going abroad?C But do you know how to make a reservation?D How about calling the travel agency?

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考题单选题When you go to the interview, make sure that youA are over-confident.B can make up your mind in four minutes.C are dressed in suitable attire.D do not arrive too early.

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