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220-602 问题列表
问题
单选题A client has called with concerns that their computer problem has not been resolved by the onsite technician who has left. As the technicians supervisor， which of the following is the BEST course of action in this situation？（）A
Tell the client that they will need to place another service call.B
Ask the client if they would like to discuss their computer problems in more detail.C
Tell the client that another technician will be sent out.D
Inform the client that the problem will be resolved by the onsite technician at another time.
问题
单选题Which of the following IEEE standards applies to parallel data transmission？（）A
IEEE 1394B
IEEE 802.3C
IEEE 802.11D
IEEE 1284
问题
单选题Which of the following should a technician do FIRST to troubleshoot a users network connectivity problem？（）A
Run TRACERT from the users workstation.B
Start with the Last Known Good Configuration and reboot the computer.C
Replace the network interface card （NIC）.D
PING the users workstation.
问题
单选题A client has been unable to fix corruption of system files and does not have a backup or an Automated System Recovery （ASR） disk. Which of the following is the BEST action to take next？（）A
Copy the missing file from another computer and reboot.B
Execute a Windows repair from the Windows setup media.C
Boot into the Recovery Console and execute FIXBOOT.D
Reboot and press the F2 key when prompted.
问题
多选题A technician is attempting to get into the BIOS and they are being prompted for a password. Which of the following can clear the BIOS password？（）APull the CMOS battery.BPull the 20/24 pin connector from the main board.CShort the reset circuit near the RAM.DUse the appropriate jumper on main board.EUse the reset button on the front panel.
问题
单选题A client has been unable to fix corruption of system files and does not have a backup or an Automated System Recovery （ASR） disk. Which of the following is the BEST action to take next？（）A
Copy the missing file from another computer and reboot.B
Execute a Windows repair from the Windows setup media.C
Boot into the Recovery Console and execute FIXBOOT.D
Reboot and press the F2 key when prompted.
问题
多选题A technician is attempting to get into the BIOS and they are being prompted for a password. Which of the following can clear the BIOS password？（）APull the CMOS battery.BPull the 20/24 pin connector from the main board.CShort the reset circuit near the RAM.DUse the appropriate jumper on main board.EUse the reset button on the front panel.
问题
单选题A technician installs a SATA controller card and moves the hard drive cable from the system board to the SATA controller. The system POSTs and the controller BIOS recognizes the hard drive but does not boot to the hard drive and start Windows. Which of the following is the MOST likely cause of the problem？（）A
Windows cannot be booted from a controller card.B
The hard drive must have Windows reinstalled because a new controller card was installed.C
The SATA controller card was not set as a boot device in the computer BIOS.D
The new controller must have the correct jumper settings for Windows mode.
问题
单选题Which of the following statements about cooling is true？（）A
Adapter cards （e.g. modems） do not add to the heat generated in a computer case.B
Bus mastering reduces the amount of heat generated inside a computer case.C
Removing expansion slot covers can compromise cooling airflow design.D
Periodic cleaning of the computer components inside the case has no effect on cooling efficiency.
问题
单选题Which of the following should a technician do FIRST to troubleshoot a users network connectivity problem？（）A
Run TRACERT from the users workstation.B
Start with the Last Known Good Configuration and reboot the computer.C
Replace the network interface card （NIC）.D
PING the users workstation.
问题
单选题In which of the following scenarios would MAC filtering be MOST effective as a part of wireless security？ （）A
A public place where guests are free to access the wireless network.B
A small office where a defined number of specific wireless devices are used.C
A meeting room where various company users will access the wireless network during meetings. D
An office where some users are unable to use WPA encryption due to older wireless cards so they use MAC filtering.
问题
单选题A technician deploys a computer in a public library and wants to give the ability for a user without an account to use the computer with limited permission. Which of the following accounts would the technician setup？（）A
Guest user accountB
Limited user accountC
Power user accountD
Administrator user account
问题
单选题After right-clicking on an applications shortcut icon and selecting Properties， which of the following will identify the location of the application？（）A
Start InB
LocationC
Shortcut keyD
Run
问题
单选题A client has called with concerns that their computer problem has not been resolved by the onsite technician who has left. As the technicians supervisor， which of the following is the BEST course of action in this situation？（）A
Tell the client that they will need to place another service call.B
Ask the client if they would like to discuss their computer problems in more detail.C
Tell the client that another technician will be sent out.D
Inform the client that the problem will be resolved by the onsite technician at another time.
问题
单选题The new security feature in Vista that prevents programs from running with escalated privileges is called：（）A
User Account Control （UAC）.B
Windows Sidebar.C
Windows Defender.D
Aero Interface.