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单选题
A System p administrator is currently working on a problem with IBM Support. The administrator feels that their expectations are not being met on this problem. What is the IBM recommended procedure to ensure that the request is handled appropriately ()
A
Request to change the severity to 1.
B
Request to speak to the Duty Manager.
C
Request to escalate the problem to development.
D
Call IBM Support again and restart the process
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考题
单选题A System p administrator is currently working on a problem with IBM Support. The administrator feels that their expectations are not being met on this problem. What is the IBM recommended procedure to ensure that the request is handled appropriately ()A
Request to change the severity to 1.B
Request to speak to the Duty Manager.C
Request to escalate the problem to development.D
Call IBM Support again and restart the process
考题
单选题A system administrator identified a problem with an AIX command and implemented a work-around. A call was made to IBM Support to report the problem. What severity level should the administrator choose?()A
Crit-SitB
Severity 1C
Severity 2D
Severity 3
考题
单选题A user calls the system administrator and states that they can no longer access the file server they had been working on all morning. To trouble shoot this problem, which step should the administrator take FIRST?()A
Reboot the file server.B
Ask the user what they were doing when they noticed the problem.C
Ask the user to reboot their PC.D
Ask the user to ping the default gateway and report the response times back to the administrator.
考题
单选题An administrator is troubleshooting a problem on an application server, but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue?()A
Gather information from users.B
Reboot the server.C
Apply the latest service packs to the operating system.D
Perform a root cause analysis.
考题
单选题A system administrator is currently working on a problem with IBM Support. The administrator feels that their expectations are not being met on this problem. What is the IBM recommended procedure to ensure that the request is handled appropriately?()A
Request to change the severity to 1B
Request to speak to the Duty ManagerC
Request to escalate the problem to developmentD
Request IBM to close the incident and reopen the incident with another call.
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IBM Sizing GuidesC
IBM Configuration Options Guide (COG)D
IBM Standalone Solutions Configuration Tool (SSCT)
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考题
单选题An administrator identified a problem with an AIX command and implemented a work-around. A call was made to IBM Support to report the problem. What severity level should the administrator choose()A
Crit-SitB
Severity 1C
Severity 2D
Severity 3
考题
单选题A system administrator has just applied an update to an AIX system to correct a problem, The APAR number is IX49035 and was shipped as part of the PTF number U437542. After applying the APAR fix, the administrator wants to ensure that the fix is applied before informing the system users of the corrected problem. Which of the following commands should the system administrator run to verify that the APAR fix has been applied to the system?()A
lslpp -f IX49035B
lslpp -fB U437542C
instfix -f IX49035D
instfix -ik IX49035
考题
单选题An administrator is troubleshooting a problem on an application server, but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue?()A
Gather information from users.B
Reboot the server.C
Apply the latest service packs to the operating system.D
Perform a root cause analysis
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