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单选题
A System p administrator is currently working on a problem with IBM Support. The administrator feels that their expectations are not being met on this problem.  What is the IBM recommended procedure to ensure that the request is handled appropriately ()
A

Request to change the severity to 1.

B

Request to speak to the Duty Manager.

C

Request to escalate the problem to development.

D

Call IBM Support again and restart the process


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考题 单选题A system administrator has just applied an update to an AIX system to correct a problem, The APAR number is IX49035 and was shipped as part of the PTF number U437542. After applying the APAR fix, the administrator wants to ensure that the fix is applied before informing the system users of the corrected problem. Which of the following commands should the system administrator run to verify that the APAR fix has been applied to the system?()A lslpp -f IX49035B lslpp -fB U437542C instfix -f IX49035D instfix -ik IX49035

考题 单选题An administrator is troubleshooting a problem on an application server, but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue?()A Gather information from users.B Reboot the server.C Apply the latest service packs to the operating system.D Perform a root cause analysis