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单选题
Your customer requires you to supply a configuration or proposal in xl format. What tool is available？ （）
A
IBM Standalone Solutions Configuration Tool （SSCT ）
B
Server Proven
C
Configuration Options Guide （COG）
D
xREF （System X reference）
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考题
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior.Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.The above guidelines are very useful in helping you successfully tackle all kinds of difficult situations in life. If you follow them, you are on your way to succeeding in your career.21. Whom do angry customers tend to aim their dissatisfaction and complaints at?A. Staff members.B. Company managers.C. Those who accompany them.22. When a customer shouts rudely at you, you should().A. arg1e back and protect yourselfB. keep quiet and leave the customer aloneC. keep calm and listen carefully to the customer23. The underlined sentence “Use your ears more than your mouth” means().A. Your mouth is not more important for you than your ears.B. You should listen more than you speak.C. You should talk more than you listen.24. When dealing with an angry customer, which is NOT the right attitude?A. Be concerned.B. Be patient.C. Be amused.25. Which of the following statements is true according to the passage?A. When the customers complain, you neednt listen carefully.B. You neednt say sorry to those angry customers.C. You should relax yourself and try to understand the angry customers.
考题
You are developing a Windows Communication Foundation (WCF) service. The service operation takes a customer number as the only argument and returns information about the customer. The service requires a security token in the header of the message. You need to create a message contract for the service.Which code segment should you use?（）A.B.C.D.
考题
As you start writing, new ideas will naturally emerge, but always keep them focused on your targeted customer, so you won't go off the track of what your customer wants.
考题
You can successfully ping a Bridged 1483 customer‘s workstation from the local ERX. However, a remote ERX router in your network cannot ping that same device.What could be causing this problem?()
A. incorrect DSL network redistributionB. incorrect static host route configurationC. incorrect static customer route configurationD. incorrect default static route configuration on the end user
考题
You use two user accounts for your computer: standard user and administrator. You log on to your computer as standard user but are unable to make advanced configuration changes. You need to make advanced configuration changes while you are logged on as a standard user.What should you do?（）A.AB.BC.CD.D
考题
Passage One
Table top magic requires no secret formula．Even the simplest meal will be received with enthusiasm if the table accessories are creative and colorful．No matter what type of dinnerware you own，you can enhance its beauty with a variety of attractive table linens．
When selecting a supply of tablecloths，place mats and napkins，choose easy—care or permanent—press fabrics because these fabrics will reduce your workload when washday rolls around．Another consideration is the suitability of your linens for your dining style or the types of entertaining you do．The shape of your table will also dictate the kind of tablecloth you purchase．Circular or rounded tables look best covered with round or oval tablecloths．Square—cornered tables require squares or rectangles．
Finally，your table linens should?complement?your dinnerware．An elegant table setting requires an elegant tablecloth．A setting of stoneware looks best with heavy of colorful fabrics．
But sure to take all the necessary measurements before you start shopping for fabric of your choice．It could be embarrassing if your tablecloths are not long enough to cover the tables．It is equally distressing if your tablecloth is so long that your guests have to watch where they walk．
Linens should complement your dinnerware．The underlined word means______．A.be the same color as
B.hide defects in
C.go well with
D.serve as a contrast to
考题
Passage One
Table top magic requires no secret formula．Even the simplest meal will be received with enthusiasm if the table accessories are creative and colorful．No matter what type of dinnerware you own，you can enhance its beauty with a variety of attractive table linens．
When selecting a supply of tablecloths，place mats and napkins，choose easy—care or permanent—press fabrics because these fabrics will reduce your workload when washday rolls around．Another consideration is the suitability of your linens for your dining style or the types of entertaining you do．The shape of your table will also dictate the kind of tablecloth you purchase．Circular or rounded tables look best covered with round or oval tablecloths．Square—cornered tables require squares or rectangles．
Finally，your table linens should?complement?your dinnerware．An elegant table setting requires an elegant tablecloth．A setting of stoneware looks best with heavy of colorful fabrics．
But sure to take all the necessary measurements before you start shopping for fabric of your choice．It could be embarrassing if your tablecloths are not long enough to cover the tables．It is equally distressing if your tablecloth is so long that your guests have to watch where they walk．
Which size tablecloth would you buy for a circular table which is 30 inches high and 45 inches in diameter?A.45-inch roun
B.50-inch roun
C.70-inch roun
D.120-inch roun
考题
Passage One
Table top magic requires no secret formula．Even the simplest meal will be received with enthusiasm if the table accessories are creative and colorful．No matter what type of dinnerware you own，you can enhance its beauty with a variety of attractive table linens．
When selecting a supply of tablecloths，place mats and napkins，choose easy—care or permanent—press fabrics because these fabrics will reduce your workload when washday rolls around．Another consideration is the suitability of your linens for your dining style or the types of entertaining you do．The shape of your table will also dictate the kind of tablecloth you purchase．Circular or rounded tables look best covered with round or oval tablecloths．Square—cornered tables require squares or rectangles．
Finally，your table linens should?complement?your dinnerware．An elegant table setting requires an elegant tablecloth．A setting of stoneware looks best with heavy of colorful fabrics．
But sure to take all the necessary measurements before you start shopping for fabric of your choice．It could be embarrassing if your tablecloths are not long enough to cover the tables．It is equally distressing if your tablecloth is so long that your guests have to watch where they walk．
Tile author suggests that you purchase table linens made of______．A.bleacsafe fabric
B.preshrunk cloth
C.easy—care material
D.stain—resistant cotton
考题
Passage One
Table top magic requires no secret formula．Even the simplest meal will be received with enthusiasm if the table accessories are creative and colorful．No matter what type of dinnerware you own，you can enhance its beauty with a variety of attractive table linens．
When selecting a supply of tablecloths，place mats and napkins，choose easy—care or permanent—press fabrics because these fabrics will reduce your workload when washday rolls around．Another consideration is the suitability of your linens for your dining style or the types of entertaining you do．The shape of your table will also dictate the kind of tablecloth you purchase．Circular or rounded tables look best covered with round or oval tablecloths．Square—cornered tables require squares or rectangles．
Finally，your table linens should?complement?your dinnerware．An elegant table setting requires an elegant tablecloth．A setting of stoneware looks best with heavy of colorful fabrics．
But sure to take all the necessary measurements before you start shopping for fabric of your choice．It could be embarrassing if your tablecloths are not long enough to cover the tables．It is equally distressing if your tablecloth is so long that your guests have to watch where they walk．
From this passage，we can conclude that table top______．A.is important for meal service
B.is a magic
C.should be colorful
D.should be made only by certain material
考题
What is one reason you might recommend a solution using only autonomous access points to a customer？ （）A、 The customer requires Layer 3 roaming.B、 The customer requires immediate wire line integration with a catalyst 6500 switch.C、 The customer needs an outdoor-ready access point.D、 The customer wants the option to migrate to LWAPP.
考题
Your best customer calls in with a last-minute need for the BTU/HR or the heat output per server， per hour for a rack of x3650 servers. What IBM tool will you use to get your answer quickly？（）A、System x Sales Configuration Aid （xSCA）B、BladeCenter System x Power ConfiguratorC、Configuration Options Guide - （COG）D、IBM Sizing Guides
考题
Your customer requires you to supply a configuration or proposal in xl format. What tool is available？ （）A、IBM Standalone Solutions Configuration Tool （SSCT ）B、Server ProvenC、Configuration Options Guide （COG）D、xREF （System X reference）
考题
What is SCM?（）A、Supply Customer ManagementB、Support Customer ManagementC、Supply Chain MaterialsD、Supply Chain Management
考题
If you want to reset your configuration back to the factory defaults but keep your logs and reports，Which CLI command should you use？（）A、resetconfigB、restoreconfigC、loadconfigD、reload
考题
You are an experienced network administrator in an international corporation. One of your clients asks you to configure a network for a financial trading center which requires multiple high-value transactions. And the transactions are very important to the client. In such a situation, which two of the following are basic and most important requirements concerning the configuration? （）(Choose two.)A、no single point of failureB、determine which protocol to useC、trading database server locationD、deterministic response to all failures
考题
You have successfully sold and installed your customer’s System x solution. Sometimes， the overall succeed of a sale depends on how well you have trained your customer to support their new hardware. Please consider the following tools. Which one would be the best for protectively determining a server outage， and contacting the system administrator about the outage？（）A、CDATB、Configuration and Options Guide （COG）C、Physical Alarm Sounding in Data CenterD、IBM Systems Director
考题
You have a request to put together IBM System x and blade servers attached to IBM DS4000 Storage： all in a rack. Your customer is also requesting services. What IBM resource will help you put these different products together？（）A、IBM System x and BladeCenter Business Partner GuidebookB、IBM Sizing GuidesC、IBM Configuration Options Guide （COG）D、IBM Standalone Solutions Configuration Tool （SSCT）
考题
Your customer wants to make sure that there are not going to be compatibility issues between a third party HBA connecting to their non-IBM Storage device. What IBM resource would you start with to determine compatibility？（）A、IBM Sizing GuidesB、IBM Configuration Options Guide （COG）C、IBM Standalone Solutions Configuration Tool （SSCT）D、IBM ServerProven
考题
What IBM resource will give you a picture of the possible plug types clearly labeled for those times your customer asks， "What plug type do I tell my electrician to use， and what does it look like？ （）A、IBM Power Configurator ToolB、IBM xREF SheetsC、IBM Configuration Options Guide COGD、IBM ServerProven
考题
单选题Your customer requires you to supply a configuration or proposal in xl format. What tool is available？ （）A
IBM Standalone Solutions Configuration Tool （SSCT ）B
Server ProvenC
Configuration Options Guide （COG）D
xREF （System X reference）
考题
单选题Using key word notes in a presentation requires you to _____.A
have a good memoryB
know your material wellC
practice your speech repeatedlyD
involve as many points as possible
考题
单选题Your best customer calls in with a last-minute need for the BTU/HR or the heat output per server， per hour for a rack of x3650 servers. What IBM tool will you use to get your answer quickly？（）A
System x Sales Configuration Aid （xSCA）B
BladeCenter System x Power ConfiguratorC
Configuration Options Guide - （COG）D
IBM Sizing Guides
考题
单选题Your corporate security policy requires that a user performing attacks must have limited network access and activities until an administrator can investigate.In the admin GUI, which sensor event policy action must you configure in "Configuration" "Sensors" "Sensor Event Policies" [rule name] to accomplish this?（）A
IgnoreB
Replace users roleC
Terminate user sessionD
Disable user account
考题
单选题What is one reason you might recommend a solution using only autonomous access points to a customer？ （）A
The customer requires Layer 3 roaming.B
The customer requires immediate wire line integration with a catalyst 6500 switch.C
The customer needs an outdoor-ready access point.D
The customer wants the option to migrate to LWAPP.
考题
单选题You are helping the customer customer configure anthentication，a new asyncOS upgradebecomes available，what should you do？（）A
avoid mentioning the upgrade to the customerB
schedule a convenient time to upgrade again， backing up the configuration before and after theupgradeC
contact customer support and ask them to run the upgrade for youD
immediately show the customer how to run the CLI command upgrade
考题
单选题You can successfully ping a Bridged 1483 customer's workstation from the local ERX. However, a remote ERX router in your network cannot ping that same device. What could be causing this problem?（）A
incorrect DSL network redistributionB
incorrect static host route configurationC
incorrect static customer route configurationD
incorrect default static route configuration on the end user
考题
单选题You are the top of the hierarchy in configuration mode. How would you save your configuration to a file on the router?（）A
save configuration filenameB
save config filenameC
save filenameD
save run filename
考题
单选题An IT services provider， has a new requirement for you to be able to field general calls concerning System x Servers as a backup function for a tech support person in your company. You have been told to pass on anything that requires more of a solutions-based answer and only answer questions regarding what option goes with what servers. What tool best accomplishes this task？（）A
IBM Configurations and Options GuideB
IBM Server ProvenC
IBM System x Sales Configuration AidD
IBM xREF SheetsE
IBM Standalone Solutions Configuration Tool
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