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Your customer requires you to supply a configuration or proposal in xl format. What tool is available？ （）
- A、IBM Standalone Solutions Configuration Tool （SSCT ）
- B、Server Proven
- C、Configuration Options Guide （COG）
- D、xREF （System X reference）
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更多 “ Your customer requires you to supply a configuration or proposal in xl format. What tool is available？ （）A、IBM Standalone Solutions Configuration Tool （SSCT ）B、Server ProvenC、Configuration Options Guide （COG）D、xREF （System X reference）” 相关考题
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We sell insurance cover your payment () will depend on the cover you require.
A、feeB、fareC、charge
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Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior.Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.The above guidelines are very useful in helping you successfully tackle all kinds of difficult situations in life. If you follow them, you are on your way to succeeding in your career.21. Whom do angry customers tend to aim their dissatisfaction and complaints at?A. Staff members.B. Company managers.C. Those who accompany them.22. When a customer shouts rudely at you, you should().A. arg1e back and protect yourselfB. keep quiet and leave the customer aloneC. keep calm and listen carefully to the customer23. The underlined sentence “Use your ears more than your mouth” means().A. Your mouth is not more important for you than your ears.B. You should listen more than you speak.C. You should talk more than you listen.24. When dealing with an angry customer, which is NOT the right attitude?A. Be concerned.B. Be patient.C. Be amused.25. Which of the following statements is true according to the passage?A. When the customers complain, you neednt listen carefully.B. You neednt say sorry to those angry customers.C. You should relax yourself and try to understand the angry customers.
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As you start writing, new ideas will naturally emerge, but always keep them focused on your targeted customer, so you won't go off the track of what your customer wants.
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What does the first letter require Ms. Walter to do?A.Call the Customer Service Center
B.Sent payment to the utilities firm
C.Review two bills from last year
D.Verify her account balance
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If you have not received__________ of your order within two business days, please contact our customer service center.A.confirmation
B.resignation
C.preparation
D.expectation
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A customer has ordered a rack， a p650， two p630s， and two p615s. During a conversation on installation planning， the pSeries technical specialist recognizes that the customer expects the rack to arrive as one unit. However， the specialist knows that the p650 will be racked， but the other systems will arrive separately. In fact， the other systems are CSU （Customer Set Up）. Why should the specialist immediately inform the customer that additional racking is the customer’s responsibility？（）A、Because additional systems would require more power receptaclesB、Because the customer may need to do additional facilities planningC、Because the customer needs additional funding to cover the servicesD、Because postponing the eventual discussion will likely lead to customer dissatisfaction
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Which WebSphere Commerce features require scheduled jobs in order to function correctly？（）A、AuctionsB、Customer CareC、PaymentD、ReturnsE、Search indexing
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翻译以下关于邮政储蓄业务员开户业务的有关对话。 ①Customer: I want to open an account. ②Clerk: Fixed or current? ③Customer: Current. ④Clerk: Your ID card, please.
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Which two of these are ways that cisco capital helps partners?（）A、counts as double toward quarterly sales goalsB、increases the customer capital budgetC、increases marginsanD cash flowD、require customers to lease or buy new equipment when the lease expiresE、expands customer relationships
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Companycom will be using the Virtual IO Server to share both FC and Ethernet adapters among multiple LPARs. The customer is using mostly web services in the LPARs. Which of the following should be considered?（）A、Shared Ethernet Adapters and Virtual SCSI services require separate Virtual IO Servers.B、Virtualized adapters require essentially the same Virtual IO Server resources regardless of adapter type.C、Shared Ethernet Adapters require significantly more Virtual IO Server resources than Virtual SCSI services.D、Virtual SCSI services require significantly more Virtual IO Server resources than Shared Ethernet Adapters.
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A customer with p615， p630 and p650 pSeries servers installed and running AIX is considering Linux as an additional environment. Which Linux capabilities can the pSeries Sales Specialist present as choices that are available to enhance the existing systems？（）A、Linux will be restricted to the p650 system， as it is not supported on the p630.B、The customer can run Linux on all the existing systems with or without the presence of AIX.C、Linux can run in LPARs on the existing systems but Linux will require the presence of AIX in at least one LPAR.D、Linux can be installed on all existing systems but will require the AIX Linux Affinity libraries to boot the systems and run Linux.
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A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following？（）A、A solution sizing questionnaireB、Verify the customer has the proper racksC、A Technical Delivery AssessmentD、Verify the customer has enough cooling in the computer room
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A customer asked a consultant to create the infrastructure for an application. The application is designed to charge customers for conferencing services based on usage. To determine if a Storage Area Network （SAN） is the best storage solution， which of the following questions is most appropriate？（）A、Will the application require a database？B、Which operating system does the application require？C、Will the data need to be backed up in real time？D、Does the application share data among the servers？
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A customer wants to directly attach five servers to an IBM System Storage DS8100. They do not intend to use any SAN switches and would like the servers to have a redundant connection to the IBM DS8100. What is the minimum number of DS8000 host adapter cards that the customer will require（）A、2B、4C、6D、8
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You need to design an access control solution for customer information. Your solution must meet security requirements.What should you do？（）A、Configure the Web site to require SSL connections. Configure the Web site to require client certificates. Enable and configure client certificate mapping on the Web siteB、Configure the Web site to require SSL connections. Disable anonymous access to the Web site.Assign the Allow – Read permission to the customer user accounts for the folder that contains the Web site filesC、Configure the Web site to use only Microsoft .NET Passport authentication. Specify the den.corp.woodgrovebank.com domain as the default domain for .NET Passport authentication.Configure a custom local IPSec policy on the Web servers to require IPSec communicationsD、Configure the Web site to use only Windows Integrated authentication. Configure a custom local IPSec policy on the Web servers to require IPSec communications. Configure the IPSec policy to use certificate-based authentication and encryption
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You need to design security changes that provide maximum protection for customer data and courier assignments.What should you do？（）A、Create a separate domain for courier authenticationB、Implement smart card authentication for business office users and couriers， upgrading client operating systems as needed. Modify the Web kiosks to require smart card presence for continued accessC、Modify the Default Domain Policy Group Policy object （GPO） so that couriers must use complex user account passwords. Require all couriers to change their passwords the next time they log on to the Web applicationD、Use Encrypting File System （EFS） to encrypt all files that contain customer data
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You need to design a method to encrypt confidential data. Your solution must address the concerns of the chief information officer. What should you do？（）A、Encrypt customer information when it is stored and when it is being transmittedB、Require encrypted connections to the public Web site， which is hosted on the Web server on the perimeter networkC、Encrypt all marketing information on file servers and client computersD、Require encrypted connections to all file servers
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单选题A customer asked a consultant to create the infrastructure for an application. The application is designed to charge customers for conferencing services based on usage. To determine if a Storage Area Network （SAN） is the best storage solution， which of the following questions is most appropriate？（）A
Will the application require a database？B
Which operating system does the application require？C
Will the data need to be backed up in real time？D
Does the application share data among the servers？
考题
单选题Your vessel has been damaged and is taking on water，but you do not require immediate assistance. You would preface a message advising other vessels of your situation with（）.A
Mayday-Mayday-MaydayB
Pan-Pan (3 times)C
Securite-Securite-SecuriteD
SOS-SOS-SOS
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多选题When comparing CPE and provider-provisioned VPNs （PPVPN）， which two statements are true？（）ACPE VPN’s require dedicated VPN aware hardware at customer site， PPVPN does not.BPPVPN’s require dedicated VPN aware hardware at customer site， CPE VPN’s does not.CCPE VPN’s scale better than PPVPN’s as they do not require a per site configuration on the CPEDPPVPN’s scale better than CPE VPN’s as they do not require a per site configuration on the CPE
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单选题A customer wants to directly attach five servers to an IBM System Storage DS8100. They do not intend to use any SAN switches and would like the servers to have a redundant connection to the IBM DS8100. What is the minimum number of DS8000 host adapter cards that the customer will require（）A
2B
4C
6D
8
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问答题Practice 1 ● Recently, your company has received a letter complaint concerning the delay of an order. As the manager of the Department of Customer Service, you are to handle this. ● Write the letter to the customer: ● explaining the reason for the delay, ● apologizing for the delay, ● offering some measures to make up for the delay.
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单选题You work as a database administrator for Supportcenter.cn. You suspect that in one of your applications the customer table is being accessed by some unauthorized users. Which option would you use to monitor the queries being executed on the customer table？（）A
Monitor thealert.logfileB
Enable server-side SQL tracing for user sessionsC
Enable fine-grained auditing for the customer tableD
Enable Fine-Grained Access Control （FGAC） for the customer tableE
Write a database trigger on the customer table on the SELECT event
考题
单选题A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following？（）A
A solution sizing questionnaireB
Verify the customer has the proper racksC
A Technical Delivery AssessmentD
Verify the customer has enough cooling in the computer room
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单选题It is necessary to make a status inquiry ____ your customer before the execution of the order.A
intoB
aboutC
forD
after
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填空题翻译以下关于邮政储蓄业务员开户业务的有关对话。 ①Customer: I want to open an account. ②Clerk: Fixed or current? ③Customer: Current. ④Clerk: Your ID card, please.
考题
单选题What does the first letter require Ms. Walter to do?A
Call the Customer Service CenterB
Send payment to the utilities firmC
Review two bills from last yearD
Verify her account balance
考题
单选题In a sense, tennis and Taijiquan are similar in that they both require your full attention, and if done _____, take your mind off daily problems and preoccupations.A
successfullyB
consecutivelyC
conscientiouslyD
compulsively
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