网友您好， 请在下方输入框内输入要搜索的题目：
题目内容
（请给出正确答案）
单选题
The customer service department had fewer complaints last quarter, which challenges the ______ that the quality of our product is worsening.
A
attention
B
function
C
exception
D
perception
参考答案
参考解析
解析：
句意：上季度我们客户服务部接到的投诉很少，这有力驳斥了我们的产品质量下滑这种说法。本题考查词义辨析，根据上下文，此处意为“驳斥了…的说法、看法”，因此要用perception。attention专心，精神集中。function功能，用。exception除外，例外。
句意：上季度我们客户服务部接到的投诉很少，这有力驳斥了我们的产品质量下滑这种说法。本题考查词义辨析，根据上下文，此处意为“驳斥了…的说法、看法”，因此要用perception。attention专心，精神集中。function功能，用。exception除外，例外。
更多 “单选题The customer service department had fewer complaints last quarter, which challenges the ______ that the quality of our product is worsening.A attentionB functionC exceptionD perception” 相关考题
考题
下列句子的英汉对照正确的有()。
A、I want to make acomplaint about the service of your post office.我要投诉你们邮局的服务B、No.I want to speak to the personin charge of complaints.不行，我要找你们的领导讲C、I will pass on your complaints to the related department.我会把投诉转达给相关部门D、We’ll urge the related department to deal withit.我们会敦促相关部门处理此事
考题
The new employee was inexperienced, so he had trouble on dealing with the customer’s complaints.()
此题为判断题(对，错)。
考题
Examine the structure of the EMPLOYEES table: EMPLOYEE_ID NUMBER Primary KeyFIRST_NAME VARCHAR2(25)LAST_NAME VARCHAR2(25)DEPARTMENT_ID NUMBERSALARY NUMBERWhat is the correct syntax for an inline view? （）A. SELECT a.last_name, a.salary, a.department_id, b.maxsal FROM employees a, (SELECT department_id, max(salary)maxsal FROM employees GROUP BY department_id) b WHERE a.department_id = b.department_id AND a.salary b.maxsal;B. SELECT a.last name, a.salary, a.department_id FROM employees a WHERE a.department_id IN (SELECT department_id FROM employees b GROUP BY department_id having salary = (SELECT max(salary) from employees))C. SELECT a.last_name, a.salary, a.department_id FROM employees a WHERE a.salary = (SELECT max(salary) FROM employees b WHERE a.department _ id = b.department _ id);D. SELECT a.last_name, a.salary, a.department_id FROM employees a WHERE (a.department_id, a.salary) IN (SELECT department_id, a.salary) IN (SELECT department_id max(salary) FROM employees b GROUP BY department_id ORDER BY department _ id);
考题
ExhibitExamine the data in the EMPLOYEES and DEPARTMENTS tables.You want to retrieve all employees‘ last names, along with their manager‘s last names and their department names. Which query would you use?（）A. SELECT last_name, manager_id, department_name FROM employees e FULL OUTER JOIN department d ON (e.department_id = d.department_id);B. SELECT e.last_name, m.last_name, department_name FROM employees e LEFT OUTER JOIN employees m on ( e.managaer_id = m.employee_id) LEFT OUTER JOIN department d ON (e.department_id = d.department_id);C. SELECT e.last_name, m.last_name, department_name FROM employees e RIGT OUTER JOIN employees m on ( e.manager_id = m.employee_id) FULL OUTER JOIN department d ON (e.department_id = d.department_id);D. SELECT e.last_name, m.last_name, department_name FROM employees e LEFT OUTER JOIN employees m on ( e.manager_id = m.employee_id) RIGT OUTER JOIN department d ON (e.department_id = d.department_id);E. SELECT e.last_name, m.last_name, department_name FROM employees e RIGHT OUTER JOIN employees m on ( e.manager_id = m.employee_id) RIGHT OUTER JOIN departments d ON (e.department_id = d.department_id)F. SELECT last_name, manager_id, department_name FROM employees e JOIN department d ON (e.department_id = d.department_id);
考题
Click the Exhibit button and examine the data in the EMPLOYEES and DEPARTMENTS tables.You want to retrieve all employees‘ last names, along with their managers‘ last names and their department names. Which query would you use?（）A.SELECT last_name, manager_id, department_name FROM employees e FULL OUTER JOIN departments d ON (e.department_id = d.department_id);B.SELECT e.last_name, m.last_name, department_name FROM employees e LEFT OUTER JOIN employees m on ( e.manager_id = m.employee_id) LEFT OUTER JOIN departments d ON (e.department_id = d.department_id);C.SELECT e.last_name, m.last_name, department_name FROM employees e RIGHT OUTER JOIN employees m on ( e.manager_id = m.employee_id) LEFT OUTER JOIN departments d ON (e.department_id = d.department_id);D.SELECT e.last_name, m.last_name, department_name FROM employees e LEFT OUTER JOIN employees m on ( e.manager_id = m.employee_id) RIGHT OUTER JOIN departments d ON (e.department_id = d.department_id);E.SELECT e.last_name, m.last_name, department_name FROM employees e RIGHT OUTER JOIN employees m on ( e.manager_id = m.employee_id) RIGHT OUTER JOIN departments d ON (e.department_id = d.department_id);F.SELECT last_name, manager_id, department_name FROM employees e JOIN departments d ON (e.department_id = d.department_id) ;
考题
You are the administrator of a SQL Server 2000 computer. One of the databases on the server contains a table named complaints. This table is used to store information about customer complaints.The customer service representatives in your company add and edit the information in the complaints table. They work with this table by using a number of client applications, including a web-based application and a Microsoft Windows 32-bit application.The customer service manager discovers that some customer complaints are marked as closed before they are resolved to the customer’s satisfaction.You need to notify the customer service manager whenever a complaint is marked as closed. You do not want to make any changes to the client applications.What should you do?A．Create an UPDATE trigger that sends an e-mail message.B．Create a stored procedure that sends an e-mail message. Use the stored procedures to make changes to the data.C．Create a user-defined function that sends an e-mail message. Use the function to make changes to the data.D．Create a rule that validates data entry. Bind the rule to the CompliantClosed column.
考题
Telephone Billing Statement_______city Phone Cellular
City Phone Cellular
Department of Billing Services
51 Dublin St．，Suite 301
Springfield，WI
Invoice Date：08—15—2006
Payment Due Date：09—14—2006
Customer Information
Name：Desire Eberhardt
Account Number：1 0003483一FFT"
Account Information
Current Charges：$6 1．59
Outstanding Balance：$35．08
Total Amount Owed：$96．67
Pay your bill online at WWW．cpcellular．tom and receive a discount of 3?fore taxes are added．If you have questions about this or other City Phone Cellular policies，please contact our customer service department at 1-888—349—5959．
Billing Summary Amount Owed
Current Charges：
City Phone Premium Cellular Package$49．95
State Taxes$5．65
Service Fee$5．99
Total Current Charges$6 1．59
Previous Charges：
Balance as of Last Month$55．08
Payment Received Last Month$20．00
Outstanding Balance$35．08
Total Amount Owed$96．67
If the exchange rate with the dollar continues to drop，_______the country’s businesseswill certainly lose money．A.Much
B.much of
C.many
D.many of
考题
What does the first letter require Ms. Walter to do?A.Call the Customer Service Center
B.Sent payment to the utilities firm
C.Review two bills from last year
D.Verify her account balance
考题
Telephone Billing Statement_______city Phone Cellular
City Phone Cellular
Department of Billing Services
51 Dublin St．，Suite 301
Springfield，WI
Invoice Date：08—15—2006
Payment Due Date：09—14—2006
Customer Information
Name：Desire Eberhardt
Account Number：1 0003483一FFT"
Account Information
Current Charges：$6 1．59
Outstanding Balance：$35．08
Total Amount Owed：$96．67
Pay your bill online at WWW．cpcellular．tom and receive a discount of 3?fore taxes are added．If you have questions about this or other City Phone Cellular policies，please contact our customer service department at 1-888—349—5959．
Billing Summary Amount Owed
Current Charges：
City Phone Premium Cellular Package$49．95
State Taxes$5．65
Service Fee$5．99
Total Current Charges$6 1．59
Previous Charges：
Balance as of Last Month$55．08
Payment Received Last Month$20．00
Outstanding Balance$35．08
Total Amount Owed$96．67
How much did Ms．Eberhardt pay last month?A.$20．00
B.$35．08
C.$55．08
D.$61．59
考题
Telephone Billing Statement_______city Phone Cellular
City Phone Cellular
Department of Billing Services
51 Dublin St．，Suite 301
Springfield，WI
Invoice Date：08—15—2006
Payment Due Date：09—14—2006
Customer Information
Name：Desire Eberhardt
Account Number：1 0003483一FFT"
Account Information
Current Charges：$6 1．59
Outstanding Balance：$35．08
Total Amount Owed：$96．67
Pay your bill online at WWW．cpcellular．tom and receive a discount of 3?fore taxes are added．If you have questions about this or other City Phone Cellular policies，please contact our customer service department at 1-888—349—5959．
Billing Summary Amount Owed
Current Charges：
City Phone Premium Cellular Package$49．95
State Taxes$5．65
Service Fee$5．99
Total Current Charges$6 1．59
Previous Charges：
Balance as of Last Month$55．08
Payment Received Last Month$20．00
Outstanding Balance$35．08
Total Amount Owed$96．67
How can City Phone Cellular customers receive a discount?A.By applying for an account online
B.By paying their balance early
C.By calling the customer service department
D.By paying over the Internet
考题
Questions 112-113 refer to the following invoice.
Telephone Billing Statement -- City Phone Cellular
City Phone Cellular
Department of Billing Services
51 Dublin St., Suite 301
Springfield, WI
Invoice Date: 08-15-2006
Payment Due Date: 09-14-2006
Customer Information
Name: Desire Eberhardt
Account Number: 10003483-FFT
Account Information
Current Charges: $61.59
Outstanding Balance: $35.08
Total Amount Owed: $96.67
Pay your bill online at www.cpcellular.com and receive a discount of 3% before taxes are added. If you have questions about this or other City Phone Cellular policies, please contact our customer service department at 1-888-349-5959.
Billing SummaryAmount Owed
Current Charges:
City Phone Premium Cellular Package$49.95
State Taxes$5.65
Service Fee $5.99
Total Current Charges $61.59
Previous Charges:
Balance as of Last Month $55.08
Payment Received Last Month $20.00
Outstanding Balance$35.08
Total Amount Owed $96.67
How can City Phone Cellular customers receive a discount?A.By applying for an account online
B.By paying their balance early
C.By calling the customer service department
D.By paying over the Internet
考题
Telephone Billing Statement_______city Phone Cellular
City Phone Cellular
Department of Billing Services
51 Dublin St．，Suite 301
Springfield，WI
Invoice Date：08—15—2006
Payment Due Date：09—14—2006
Customer Information
Name：Desire Eberhardt
Account Number：1 0003483一FFT"
Account Information
Current Charges：$6 1．59
Outstanding Balance：$35．08
Total Amount Owed：$96．67
Pay your bill online at WWW．cpcellular．tom and receive a discount of 3?fore taxes are added．If you have questions about this or other City Phone Cellular policies，please contact our customer service department at 1-888—349—5959．
Billing Summary Amount Owed
Current Charges：
City Phone Premium Cellular Package$49．95
State Taxes$5．65
Service Fee$5．99
Total Current Charges$6 1．59
Previous Charges：
Balance as of Last Month$55．08
Payment Received Last Month$20．00
Outstanding Balance$35．08
Total Amount Owed$96．67
__________ the new restaurant's grand opening was later than anticipated,most critics agreed that the excellent food and service were worth the wait.A.although
B.otherwise
C.despite
D.until
考题
While the accounting department is closed, all billing questions will be __________by the customer service department.A.expired
B.attended
C.replied
D.handled
考题
问答题Passage 1 Believe it or 1 , airlines really are trying to do better. They promised to improve customer service last year under pressure from a Congress which was fed 2 with stories of nightmare flights. So why is it that flying is getting 3 for so many passengers, even though airlines are spending billions of dollars to improve service, investing in new equipment 4 mobile check-in stations and portable phone banks so travelers can quickly rebook a 5 when it is delayed or canceled? The 6 is that air travel has always been such an annoyance, and customer complaints 7 the Transportation Department doubled in 1999 since 1998. It seems Mother Nature would prefer people by bus this year. An unusual run of bad weather, featuring long walls of thunderstorms, has crippled airports lately and led to widespread 8 and cancellations. After similar problems last summer, the FAA promised to work more closely 9 airlines responding to weather slowdowns—for example, FAA and airline representatives now gather at a single location in Herndon, Va., to figure 10 the best way to allocate the available airspace. But even the FAA admits the new initiative has fallen short of expectations, and 11 passengers complain that the delays seem absolute. Part of the problem is overcrowded planes. Based on the strong economy, U.S. airlines are expected to 12 a record 665 million passengers this year, up 5 percent from last year. On average, planes are about 76 percent full these days, also a record. That’s good news for the Transport Department, which are profitably loading more passengers 13 each flight, and 14 news for passengers, 15 irritations build rapidly in tight quarters.
考题
单选题船上的船员属于三个部门：甲板部、轮机部和事务部。（）A
Seamen on board the ship are in two departments: Deck Department, Engine Department.B
Seaman on board the ship are in two department: Deck Department, Engine Department and Service Department.C
The Deck Department and the Engine Department are the two departments.D
Seamen on board the ship are in three departments: the Deck Department, the Engine Department and the Service Department.
考题
单选题The reviewer finds the information about customer service very useful becauseA
his company doesn’t have enough staff to provide good customer service.B
the sales in his company is decreasing gradually.C
the customers’ complaints are on the rise.
考题
问答题Practice 1 ● Recently, your company has received a letter complaint concerning the delay of an order. As the manager of the Department of Customer Service, you are to handle this. ● Write the letter to the customer: ● explaining the reason for the delay, ● apologizing for the delay, ● offering some measures to make up for the delay.
考题
问答题Practice 7 ● Look at the list below. It shows the departments of a company. ● For questions 6-10, decide in which department (A-H) each person on the opposite page works. ● For each question, mark one letter (A-H) on your Answer Sheet. ● Do not use any letter more than once. A Customer service department B Design department C Engineering department D Facilities department E Finance department F Human resources department G Legal department H Shipping and receiving department 6. Richard Saunders is responsible for accepting materials from their suppliers. 7. John Knight and his team are responsible for the maintenance of the company building. 8. Gina Theismann is dealing with the complaints from a customer. 9. Robin Seaton is working on the training plan for the new employees. 10. Helen Marsden and her team are making the company’s budget for next year.
考题
单选题Failure to meet customer needs can lead to_____.A
overemphasis on the service formatB
decreased corporate revenueC
misunderstanding of customer satisfactionD
customers’ complaints
考题
单选题In the author’s view, higher service standards are impossible in Israel _____.A
if customer complaints go unnoticed by the managementB
unless foreign companies are introduced in greater numbersC
if there’s no competition among companiesD
without strict routine of employees
考题
单选题______ my opinion, customer service here has improved but not as much as expected over the last 2 years.A
OnB
InC
ForD
With
考题
单选题Click the Exhibit button and examine the data in the EMPLOYEES and DEPARTMENTS tables.You want to retrieve all employees, whether or not they have matching departments in the departments table. Which query would you use?（）A
SELECT last_name, department_name FROM employees NATURAL JOIN departments;B
SELECT last_name, department_name FROM employees JOIN departments ;C
SELECT last_name, department_name FROM employees e JOIN departments d ON (e.department_id = d.department_id);D
SELECT last_name, department_name FROM employees e RIGHT OUTER JOIN departments d ON (e.department_id = d.department_id);E
SELECT last_name, department_name FROM employees FULL JOIN departments ON (e.department_id = d.department_id);F
SELECT last_name, department_name FROM employees e LEFT OUTER JOIN departments d ON (e.department_id = d.department_id);
考题
单选题Examine the data in the EMPLOYEES and DEPARTMENTS tables. EMPLOYEES LAST_NAME DEPARTMENT_ID SALARY Getz 10 3000 Davis 20 1500 Bill 20 2200 Davis 30 5000 Kochhar 5000 DEPARTMENTS DEPARTMENT_ID DEPARTMENT_NAME 10 Sales 20 Marketing 30 Accounts 40 Administration You want to retrieve all employees, whether or not they have matching departments in the departments table. Which query would you use?（）A
SELECT last_name, department_name FROM employees , departments(+);B
SELECT last_name, department_name FROM employees JOIN departments(+);C
SELECT last_name, department_name ON (e. department_ id = d. departments_id); FROM employees(+) e JOIN departments dD
SELECT last_name, department_name FROM employees e RIGHT OUTER JOIN departments d ON (e.department_id = d.department_id);E
SELECT last_name, department_name FROM employees(+) , departments ON (e. department _ id = d. department _id);F
SELECT last_name, department_name FROM employees e LEFT OUTER JOIN departments d ON (e. department _ id = d. department _id);
考题
多选题You are designing a DNS Name resolution strategy for the client computer in the customer service department. What are the two possible ways to achieve the goal?（）ACreate a reverse lookup zone in DNS for each new Domain.BAdd a WINS lookup record to the DNS forward lookup zone.CAdd a WINS reverse record to the DNS reverse lookup zone.DEnable Dynamic updates for DownLevel client computers on each DHCP server.EInstall the Active Directory Client on All Computers in the Customer service department.
考题
单选题Failure to meet customer needs can lead to______.A
overemphasis on the service format.B
decreased corporate revenue.C
misunderstanding of customer satisfaction.D
customers’ complaints.
考题
单选题The customer service department had fewer complaints last quarter, which challenges the ______ that the quality of our product is worsening.A
attentionB
functionC
exceptionD
perception
考题
单选题What does the first letter require Ms. Walter to do?A
Call the Customer Service CenterB
Send payment to the utilities firmC
Review two bills from last yearD
Verify her account balance
热门标签
最新试卷
