网友您好， 请在下方输入框内输入要搜索的题目：
题目内容
（请给出正确答案）
单选题
A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）
A
The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.
B
The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.
C
The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.
D
The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
参考答案
参考解析
解析：
暂无解析
更多 “单选题A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）A The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.B The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.C The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.D The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.” 相关考题
考题
A clean credit is one which ______.A．calls for no presentation of itB．is used instead of first demand guaranteeC．is used without presentation of any documentsD．is the same as an unconditional first demand guarantee
考题
Which of the conditions listed will cause a refrigeration compressor to run constantly without simultaneously decreasing the temperature in the refrigerated space?( )A.Shortage of refrigerant oilB.Slight shortage of refrigerantC.Excessive condenser cooling water flowD.Faulty expansion valve
考题
●A project manager is called to an informal meeting with the customer and a problem is raised. This problem has major implications for the project manager's company, but the customer wants to pursue a solution at the meeting.The project manager should (72) .(72)A. tell the customer that he will not address any problems becausethis is only an information exchange meetingB. tell the customer that the problem is not sufficiently defined to determine the appropriate actionC. collect as much information on the problem without committing his company to a solutionD. give the customer a range of solutions that might be acceptable to his Company
考题
A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?()
A. Transfer the customer to another technician, who can allocate more time to the issue.B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.C. Listen to what the customer has to say and calmly recommend the best course of action.D. Use technical language to demonstrate knowledge and expertise to the customer.
考题
The customer is considering an IBM System Storage DS8000. Which of the following indicates a requirement for the Business Partner to perform a TDA?()
A. capacity above 500 TBB. first in customer locationC. a new model has been releasedD. sold without implementation service
考题
You send a remote assistance invitation for help.You need to open a personal document without allowing the help desk to view the document. You also need to ensure that the remote assistance session remains connected.What should you do?（）A.AB.BC.CD.D
考题
Which tool allows a LAN client to determine which router should be the first hop to a particular remote destination, allowing simplified client configuration and processing without creating a single point of failure?（）A. Proxy ARPB. IRDPC. Dynamic Routing ProtocolD. VRRP
考题
12． ________mothers both work in the same hospital．A． Tim and Peter-sB． Tim's and PeterC． Tim's and Peter'sD． Tim and Peter
考题
A project manager is called to an informal meeting with the customer and a problem is raised. This problem has major implications for the project manager’s company, but the customer wants to pursue a solution at the meeting, The project manager should()A.Tell the customer that he will not address any problems
B.Tell the customer that the problem is not sufficiently defined to company to a solution
C.Collect as much information on the problem without committing his company to a solution
D.Give the customer a range of solutions that might be acceptable to his company
考题
The customer is considering an IBM System Storage DS8000. Which of the following indicates a requirement for the Business Partner to perform a TDA?（）A、capacity above 500 TBB、first in customer locationC、a new model has been releasedD、sold without implementation service
考题
A storage specialist is presenting DS5300 and mentions that the maximum available cache is 64GB. The customer asks if that cache is backed up to hard drives in the event of a power outage.From the following list, which competitor is most likely also talking to this customer?（）A、 EMC B、 HDS C、 SUN D、 NetApp
考题
（）is the place to store the goods in ported or in transit without paying duty under custom’s supervision . A、Boned warehouseB、Exported warehouseC、Imported warehouseD、customer warehouse
考题
Which tool allows a LAN client to determine which router should be the first hop to a particular remote destination, allowing simplified client configuration and processing without creating a single point of failure?（）A、Proxy ARPB、IRDPC、Dynamic Routing ProtocolD、VRRP
考题
A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?（）A、Transfer the customer to another technician, who can allocate more time to the issue.B、Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.C、Listen to what the customer has to say and calmly recommend the best course of action.D、Use technical language to demonstrate knowledge and expertise to the customer.
考题
A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
考题
A user reports that the computer’s hard drive is constantly running and the hard drive light is constantly flashing. Which of the following tools would be used to resolve this issue without losing data?（）A、chkdskB、fdiskC、defragD、format
考题
A customer with an IBM SAN Volume Controller attached to Windows servers calls their BusinessPartner storage specialist asking for configuration assistance. What is the appropriate response？（）A、contact an IBM Customer EngineerB、send a Service Support Representative （SSR）C、recommend purchase of a Support Line contractD、engage a Field Technical Sales Support （FTSS）
考题
单选题Which of the conditions listed will cause a refrigeration compressor to run constantly without simultaneously decreasing the temperature in the refrigerated space?（）A
Shortage of refrigerant oilB
Slight shortage of refrigerantC
Excessive condenser cooling water flowD
Faulty expansion valve
考题
单选题A customer is evaluating PowerVM capabilities for dynamically allocating resources without rebooting LPARs. Which features of PowerVM support the customer requirement?（）A
CoD and PCI hot-plugB
DLPAR and Active Memory SharingC
Hot node add and hot node repairD
D.ynamic processor failure and processor instruction retry
考题
单选题A storage specialist is presenting DS5300 and mentions that the maximum available cache is 64GB. The customer asks if that cache is backed up to hard drives in the event of a power outage.From the following list, which competitor is most likely also talking to this customer?（）A
EMC B
HDS C
SUN D
NetApp
考题
单选题The customer is considering an IBM System Storage DS8000. Which of the following indicates a requirement for the Business Partner to perform a TDA?（）A
capacity above 500 TBB
first in customer locationC
a new model has been releasedD
sold without implementation service
考题
单选题You are designing an application for a telecom company and you have been asked to design a database table to facilitate monthly bill generation. The bill would include details of customer calls， listed in chronological order. Which method would you follow to achieve this objective without increasing the overhead of sorting the rows？（）A
create a hash cluster to store the dataB
create an index cluster to store the dataC
create a partitioned table to store the dataD
create a sorted hash cluster to store the dataE
create a heap table with rowid to store the data
考题
单选题You are designing an application for Certkiller .com and you have been asked to design a database table to facilitate monthly bill generation. The bill would include details of customer calls， listed in chronological order.Which method would you follow to achieve this objective without increasing the overhead of sorting the rows？（）A
create a hash cluster to store the dataB
create an index cluster to store the dataC
create a partitioned table to store the dataD
create a sorted hash cluster to store the dataE
create a heap table with rowid to store the data
考题
单选题What happens when the CRS Engine fails in a High-Availability CRS deployment? （）A
All activities fail over without any loss of data or dropping any calls. B
All current agent calls are dropped. C
All callers on active CTI ports are dropped. D
The standby CRS Engine starts, processing new calls immediately.
考题
多选题Which two benefits does Cisco Unified CallConnector provide to customer communications?（）Astatus of coworkers before placing a callBConnect feature in Communications Manager ExpressCIM contacts imported to an IP PhoneDclick-to-dial access only for WebEx meetingsEScreen Pops for incoming calls
考题
单选题When onsite repairing a printer the technicians cell phone rings and it is a personal call， how should the technician handle this？（）A
Answer the call and talk to your friend at the customer site.B
Answer the call and tell the friend you will call them later.C
Let it go to voicemail， call them back between service calls.D
Let it ring and call the friend back when the customer leaves.
热门标签
最新试卷
