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单选题
A user is unable to reach the Internet. The technician asks the user to do an IPCONFIG /all. The userreports that their IP address is 172.16.1.18, subnet mask is 255.255.255.0, and their default gateway is 172.16.1.18. Which of the following is the cause of the problem?（）
A
Default gateway
B
Network cable
C
Subnet mask
D
CNAME record
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考题
单选题A technician deploys a computer in a public library and wants to give the ability for a user without an account to use the computer with limited permission. Which of the following accounts would the technician setup？（）A
Guest user accountB
Limited user accountC
Power user accountD
Administrator user account
考题
单选题A support technician wants to help a user, in a different city, navigate a new software program. Which of the following will allow the user and technician to view and control the Windows XP PC desktop simultaneously?（）A
Terminal ServicesB
Remote AssistanceC
Routing and Remote Access ServiceD
Remote Desktop
考题
单选题A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. How should the technician deal with this situation? （）A
Allow the user to demonstrate expertise.B
Do not argue; empathize with the user, and offer to help.C
Ask the user to watch as the technician diagnoses and corrects the problem.D
Document each of the steps to replicate at a later time.
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单选题A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST？（）A
Check if the user account is lockedB
Check group policyC
Check the drive for fragmentationD
Check NTFS permissions
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单选题A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）A
Agree with the user’s complaintsB
Clarify the user’s statementsC
Minimize the user’s criticismD
Shadow the other technician on the next repair
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单选题A VPN connection is not working correctly and the technician is unable to ping the VPN server. Which of the following actions should the technician do FIRST?（）A
Call their local ISPB
Verify the IP information of the serverC
Check their local Internet connectionD
Verify the hostname of the server
考题
单选题While using the ping command to try and reach a local server, a technician receives a response of “Destination host unreachable”. After confirming that the PC is physically connected to the network, which of the following commands should the technician use to get more detailed information?（）A
TRACERTB
GREPC
TELNETD
DIG
考题
单选题A user is unable to access the company website on a laptop. A network technician verifies that theuser can access other Internet pages. According to network troubleshooting methodology, which of the following steps should be taken NEXT?（）A
Remotely connect to the user's laptop and review the network configuration settingsB
Ping the web server from inside the network to ensure it is still up and running.C
Check to make sure the company's website is accessible from the Internet.D
Ensure the Ethernet cable is securely plugged into the user's laptop
考题
单选题A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access？（）A
The VLAN is misconfiguredB
The user has an improperly configured NICC
The DHCP server is downD
The DNS server is down
考题
单选题A customer reports they are unable to connect to any computers outside of the office and they are unable to connect to the Internet. When the technician runs ipconfig, the customer gets the following output: IP address169.254.2.4 Subnet Mask.255.255.0.0 Default Gateway. Which of the following could be causing the issue?（）A
The subnet mask is not correctly configured.B
The DNS client has not been configured on the computer.C
The DHCP client is unable to obtain an IP address from the DHCP server.D
The default gateway is not specified
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