网友您好， 请在下方输入框内输入要搜索的题目：
题目内容
（请给出正确答案）
Due to a recent increase in administrative errors, we are writing to remind you of the process for investigating any suspected discrepancy on your service bill. Please contact the customer service department in writing within 60 days of receiving the bill. In order to avoid fate fees and possi-ble42of your service, you must still pay undisputed portions of the statement by the due date.
Proteus Sat43 every effort to resolve any claims in a timely manner, and to the mutual sat-isfaction.
阅读以上短文，回答191-192题。
第42题答案是__________
Proteus Sat43 every effort to resolve any claims in a timely manner, and to the mutual sat-isfaction.
阅读以上短文，回答191-192题。
第42题答案是__________
A.interrupted
B.to interrupt
C.interruption
D.interruptive
B.to interrupt
C.interruption
D.interruptive
参考答案
参考解析
解析：本题选择打扰的名词形式。
更多 “Due to a recent increase in administrative errors, we are writing to remind you of the process for investigating any suspected discrepancy on your service bill. Please contact the customer service department in writing within 60 days of receiving the bill. In order to avoid fate fees and possi-ble42of your service, you must still pay undisputed portions of the statement by the due date. Proteus Sat43 every effort to resolve any claims in a timely manner, and to the mutual sat-isfaction. 阅读以上短文，回答191-192题。 第42题答案是__________A.interrupted B.to interrupt C.interruption D.interruptive” 相关考题
考题
中文语句“请注意,因车站进站闸机故障,请听从工作人员指引,从临时通道进站,不便之处敬请谅解。”翻译成英文语句为:( )。
A.Your attention please! Please add-value at the Custermer Sercice Center as the Value Machines are not working. We apologize for any inconvenience this might cause.B.Your attention please! Please buy ticket at the Custermer Sercice Center as the ticket machines are not working. We apologize for any inconvenience this might cause.C.Your attention please! Please follow staff directions to enter as the entry gates are not working. We apologize for any inconvenience this might cause.D.Your attention please! Station lighting is under emergency repair but trains are still running. Please contact staff if you need any assistance. We apologize for any inconvenience this might cause.
考题
Far East is a specialist logistics service provider. We operate in sectors of commerce and industry where flexible solutions________. We’re flexible, adaptable and innovative. Everything we do is about your business. We will tailor our services to your exact needs, or provide a unique solution. An example of a recent action was the delivery of sandbags to Rowlands Castle this week. Our customer urgently required the delivery ________?the local flooding. Also, the customer worked nights, so we had to make the delivery ________?with her work schedule. ________?it more manageable, we divided the sandbags onto two pallets. On arrival, our staff parked in 1 foot deep water and assisted the customer with placing the sandbags ________?they stopped her property from being flooded. Needless to say, our customer was very happy with the quality of service.
考题
阅读理解：阅读下面的对话，选择合适的内容将对话补充完整。Dear Sirs,Account No.87561.{A;B;C;D;E}2.{A;B;C;D;E}3.{A;B;C;D;E}4.{A;B;C;D;E}5.{A;B;C;D;E}A、Your prompt attention to this matter would be greatly appreciated.If you have any questions regarding this account, please contact our office as soon as possible.B、Regards,LilyC、Please note that your account No.8756 was already a month overdue.As you are usually very prompt in settling your accounts, we wonder whether there is any special reason.D、If payment has recently been made, please accept our thanks and ignore this reminder.E、We think you may not have received the statement of account we sent you on August 30 showing the balance of US$ 80,000 you owe.We are sending you a copy and hope it may have your early attention.
考题
Customer service is the service or care that a consumer receives before, during and after a purchase. It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being____1____Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience.Top notch service will create______2___and a returning customer, which is what we all must strive for.Excellent customer service is____3____to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a ____4___. Greet them in a friendly manner, whether that be via telephone, email or in person.Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not ____5____; it's a requirement for businesses to survive.A. vitalB. optionalC. priorityD. offeredE. loyalty
考题
Dear Mr. Robert,It was 1) _______ to learn of you setting up your own advertising 2) _______. Please accept my heartfelt congratulations.With your brilliant 3) _______ and long record of fine achievements, I’m sure the new agency will be a great success. I sincerely hope you will find the happiness and 4) _______ in this new venture.Should there be any way in which we can be of 5) _______, please do not hesitate to contact me personally.Yours sincerely,John Will
考题
You have an existing Windows Communication Foundation (WCF) Web service. The Web service is not responding to messages larger than 64 KB. You need to ensure that the Web service can accept messages larger than 64 KB without generating errors. What should you do?（）A. Increase the value of maxReceivedMessageSize on the endpoint binding.B. Increase the value of maxRequestLength on the httpRuntime element.C. Increase the value of maxBufferSize on the endpoint binding.D. Increase the value of maxBufferPoolSize on the endpoint binding.
考题
We are at your service. Don’t to turn to us if you have any further problems.A. beg B. hesitate C. desire D. seek
考题
February18th
Ruth Walter
2921 Cypress Lane
Smith field，UT 00375
Dear Ms．Walter，
It has come to our attention that you have failed to remit payment for service provided during the two billing periods of 7／15—8／14 and 9／15—10／14 last year．
Our records indicate that multiple bills for these periods have been sent to your address with out reply．At this point．we are regrettably required to take stronger measures．If by April 15 we have not received payment in full，including all late fees charged，we will be forced to terminate service to your residence．
For further information about this action，or to verify the amount of your outstanding balance，please call our Customer Service Center at l—888—555—3802。or write to the following address：
Accounts Payable Division
Northern Utah Gas&Power
55755 State Highway 1 6
Logan，UT 00378
February 27th
Accounts Payable Division
Northern Utah Gas&Power
55755 State Highway l 6
Logan，UT 00378
Service representative，
I recently received a notification of outstanding charges on my account．I am very confused and distressed by the situation outlined in your letter．
First of all，I am certain that I paid for all services during the two billing period in question．The payments were on time and for the correct amount．I used your company’S automated telephone billing system and paid with my credit card．I am including transaction receipts from my credit card company that list these payments and the dates on which they were processed by your company.
After I had paid then，I did receive multiple bills for the periods 7／15—8／14 and 9／15—10／14 as stated in your letter．I tried repeatedly to report this error to your company via the customer service email system，but I never received a response．I am also attaching copies of these emails for your review．
These documents clearly show that I have made all payments in a timely fashion，and I hope they will help you resolve this situation．If you have any more questions for me，please contact me by phone(555-7690)or email(rwalt79@mzmail．com)．
Ruth Walter
What is the purpose of Ms．Walter’s letter?A.To ask about the automated billing system
B.To update her contact information
C.To report receiving duplicate bills
D.To challenge the company’s assertions
考题
Questions 173-175 refer to the following letter.
Excelon Travel Service, Inc
711 Market Street
San Francisco, California 94102
Dear Mr. Miza:
Thank you for giving Excelon Travel Services the opportunity to arrange your family ' s vacation travel plans. As an additional service to you, we have provided an overview of your travel and hotel arrangements （all times are local）:
Upon your arrival at Honolulu, your rental car will be waiting for you -- just go to the Fritz Rentals service desk. As we discussed, room reservations have been made at the Mahalo Hotel; directions to the hotel will be available at the car rental desk.
We pride ourselves on over twenty years of providing
the highest level of customer satisfaction and would very much appreciate your feedback on your experience with Excelon Travel Services. To help us continue to improve, please visit our Web site at www.excelonts.com and fill out our customer satisfaction survey.
Once again, thank you very much for your business.
Sincerely,
Janet S. OnoJanet S. OnoCustomer Service Associate Excelon Travel Services
What does Ms. Ono ask Mr. Mirza to do?
A. Call her when he gets to Honolulu.
B. Send payment as soon as possible.
C. Compete a survey.
D. Give her his E-mail address.
考题
Questions 173-175 refer to the following letter.
Excelon Travel Service, Inc
711 Market Street
San Francisco, California 94102
Dear Mr. Miza:
Thank you for giving Excelon Travel Services the opportunity to arrange your family ' s vacation travel plans. As an additional service to you, we have provided an overview of your travel and hotel arrangements （all times are local）:
Upon your arrival at Honolulu, your rental car will be waiting for you -- just go to the Fritz Rentals service desk. As we discussed, room reservations have been made at the Mahalo Hotel; directions to the hotel will be available at the car rental desk.
We pride ourselves on over twenty years of providing
the highest level of customer satisfaction and would very much appreciate your feedback on your experience with Excelon Travel Services. To help us continue to improve, please visit our Web site at www.excelonts.com and fill out our customer satisfaction survey.
Once again, thank you very much for your business.
Sincerely,
Janet S. OnoJanet S. OnoCustomer Service Associate Excelon Travel Services
Why will Mr. Mirza travel to Honolulu?
A. To conduct a business transaction
B. To attend a conference
C. To set up a Web site
D. To go on vacation with his family
考题
If you have not received__________ of your order within two business days, please contact our customer service center.A.confirmation
B.resignation
C.preparation
D.expectation
考题
February18th
Ruth Walter
2921 Cypress Lane
Smith field，UT 00375
Dear Ms．Walter，
It has come to our attention that you have failed to remit payment for service provided during the two billing periods of 7／15—8／14 and 9／15—10／14 last year．
Our records indicate that multiple bills for these periods have been sent to your address with out reply．At this point．we are regrettably required to take stronger measures．If by April 15 we have not received payment in full，including all late fees charged，we will be forced to terminate service to your residence．
For further information about this action，or to verify the amount of your outstanding balance，please call our Customer Service Center at l—888—555—3802。or write to the following address：
Accounts Payable Division
Northern Utah Gas&Power
55755 State Highway 1 6
Logan，UT 00378
February 27th
Accounts Payable Division
Northern Utah Gas&Power
55755 State Highway l 6
Logan，UT 00378
Service representative，
I recently received a notification of outstanding charges on my account．I am very confused and distressed by the situation outlined in your letter．
First of all，I am certain that I paid for all services during the two billing period in question．The payments were on time and for the correct amount．I used your company’S automated telephone billing system and paid with my credit card．I am including transaction receipts from my credit card company that list these payments and the dates on which they were processed by your company.
After I had paid then，I did receive multiple bills for the periods 7／15—8／14 and 9／15—10／14 as stated in your letter．I tried repeatedly to report this error to your company via the customer service email system，but I never received a response．I am also attaching copies of these emails for your review．
These documents clearly show that I have made all payments in a timely fashion，and I hope they will help you resolve this situation．If you have any more questions for me，please contact me by phone(555-7690)or email(rwalt79@mzmail．com)．
Ruth Walter
What does the first letter require Ms．Walter to do?A.Call the Customer Service Center
B.Sent payment to the utilities firm
C.Review two bills from last year
D.Verify her account balance
考题
the lack of service you experienced is unusual and not the standard of our motel, there is no excuse for a lackadaisical attitude on the part of any of our employees. We are sorry for the inconvenience and annoyance this incident caused.
Thank you again for your comments. We hope that you will give us () chance to serve you.
A.other
B.other than
C.another
D.all
考题
Finally, ( ) we are switching to a new coupon-based system, we will be discontinuing the use of customer reward cards. Reassure customers that they can redeem points until the end of the year. Explain to customers that the coupon system will provide greater savings.
If a customer has any further questions, please refer him or her to the manager on duty.
Thank you for your hard work in recent weeks.
Sincerely,
GregA. although
B. unless
C. so
D. because
考题
资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！
What does “accustomed to” mean?A.Expectant
B.Letting the customers to do
C.Used to
D.Paying customs duties
考题
资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！
Why is a strong mobile customer service strategy critical?A.It forbids customers to go.
B.It helps you gain new customers.
C.Because of customers are using their smartphone to seek customer service.
D.It prevent losing customers entirety.
考题
资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！
What is the main suggestion of this article?A.Identifying any missing or incorrect information before customers need to reach out
B.Make online customer service easy and quick for customers.
C.Avoid losing customers， it can help you gain new ones and impact the bottom line.
D.ensure your customer service contact info are readily available on all mobile website pages.
考题
资料：With 55% of consumers' customer service interactions starting online and 63% of adults using their smartphone several times a month to seek customer service， your mobile customer service tactics are more important than ever.
A strong mobile customer service strategy will not only help you avoid losing customers， it can help you gain new ones and impact the bottom line.
Think fast or drop the ball
When it comes to customer service， speed is key. If my credit card stops working. or if I am trying to find the gate to my flight， or if I just lost cell reception， I needed the response five minutes ago. When customers do get in touch， it's important to act fast to get them the information they need. Forty-two percent of American shoppers complaining on social channels expect a brand to respond within the hour， and 57% expect the same level of timely customer service via social media at night and on the weekends as during business hours.
Customers， however， are not just looking for speedy responses. We're accustomed to having all the information we need at our fingertips. According to Forrester. SS% of shoppers are likely to abandon their online purchase if they can't quickly find an answer to their question and 30% of users considering abandoning a purchase if a site is not mobile optimized， whether that’s on your website or via your social media platforms.
Make sure that doesn't happen to you by thinking through potential questions your customers may have， and identifying any missing or incorrect information before customers need to reach out. Additionally， ensure your customer service contact info（whether that's a contact form， email address or social media handle） are readily available on all mobile website pages. The fewer chicks we have to make to get the information we seek， the better！
How many people first turn to on-line channels when they seek customer service?A.C
D.D
考题
We appreciate your patience and hope to serve you in a timelier manner in the future. ____ , please contact our order department at 716-555-0160 with any questions .A.instead
B.meanwhile
C.in contrast
D.besides
考题
翻译以下关于邮政储蓄国内回执业务有关对话。 ①Clerk: Do you need A.R Service? ②Customer: How about the service charge? ③Clerk:One yuan for SMS service. ④ Customer: All right. ⑤Clerk: Please write down your mobile phone number here. We will inform you when the money arrives there. Thank you.
考题
A customer recently purchased a new x3550 M3 server and one of the hard drives has failed. The customer has a standard warranty. They called you asking for a replacement. Which action should the customer take？（）A、Contact the IBM FTSS to replace the driveB、Contact the IBM CSR or SSR to replace the driveC、Order a replacement driveD、Contact IBM Service
考题
You are a network administrator for ExamSheet.net's Windows 2000 network. Your computer is installed with Windows 2000 Professional. You schedule a task that will copy files from your computer to another computer on the network. You notice that the task is not completing correctly. You manually copy the files from your computer to other computers on the network without any errors. You verify that all of your other tasks are working correctly. You want the task to complete successfully. What should you do? （）A、Start the Remote Procedure Call （RPC） Locater service and configure the service to start automatically.B、Start the RunAs service and configure the service to start automatically.C、Configure the Task Scheduler service account to use the local Administrator account and password. Restart the service.D、Use Scheduled Tasks to configure the task to run under the security context of your account.
考题
问答题Practice 7Suppose you are Li Ming, please write a letter to the University President about the Canteen Service on Campus. Your letter should cover these points:(1) food quality and price,(2) your impression on the dining environment and canteen servicePlease note: you may praise the canteen service in your letter or you may criticize and suggest, or you can do the both. Write at least 150 words.You do NOT need to write any addresses.
考题
单选题You are the administrator of a Windows 2000 Professional computer. You schedule a task to run after 15 minutes. One hour later， the task still has not run. You notice that your Event Viewer system log has the following error message； "The task scheduler service failed to start due to following error. The service did not start due to login failure." You want to run the scheduler task again. What should you do before restarting the task scheduler service？（）A
Set the task scheduler service to log on using the local system accountB
Set the task scheduler service to allow the service to interact with the desktopC
Restart the remote producer call （RPC） service.D
Log off and then log on to an account in the Power Users group.
考题
单选题You are in charge of the admin organization unit （OU） of your company. Your company has recently purchased 19 new Windows 2000 Professional computers with Fax Modems pre-installed. Each computer has the fax service installed with default settings. Hayley has been assigned one of the new fax enabled computers. She reports that Microsoft Word 2000 will only send faxes， but her computer will not receive any. She also informs you that she cannot configure the fax server on her computer. You want to configure the fax server correctly and with the least amount of administrative effort. You logon to Hayley’s computers by using the local administrative account. What should you do next？（）A
Use the Fax Service to start the fax service and configure the Fax service to start automaticallyB
Use the Fax Service Management tool to enable the device to receive faxesC
Use the Fax in Control Panel to reinstall the fax server and configure the fax services to receive faxes. D
Use Fax in Control Panel to add a fax operator and run fax print device to receive faxes.
考题
填空题翻译以下关于邮政储蓄国内回执业务有关对话。 ①Clerk: Do you need A.R Service? ②Customer: How about the service charge? ③Clerk:One yuan for SMS service. ④ Customer: All right. ⑤Clerk: Please write down your mobile phone number here. We will inform you when the money arrives there. Thank you.
热门标签
最新试卷
