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单选题
A technician just finished installing a new printer on an end user’s computer. Which of thefollowing will enable the technician to see the test page option for the printer?（）
A
Right-click on the printer and select Properties
B
Double click on the printer icon
C
Right-click on the printer and select Set as Default
D
Right-click on the printer and select Open
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You are the administrator of your company's network. A user named Lilly prints dozens of documents daily from her Windows 2000 Professional computer. Lilly reports that she receives a dialog box announcing that each print job she sends has printed successfully.Lilly's default printer is a shared printer that is connected to Windows 2000 Server computer. She wants to have this notification turned off because she prints so many documents.What should you do?A．In the server properties of the printer system folder, clear the Notify when remote documents are printed option.B．In the server properties of the printers system folder, clear the Notify computer, not user, when remote documents are printed option.C．In the default printer properties, select the Portstab, and clear the Enable bidirectional support option.D．In the default printer properties, select the Advancedtab, and clear the Advanced printing features option.
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A network technician is installing a new managed 10/100 Mbps switch on the network. The network has an older printer with a 10Mbps network adapter that will be moved to the new switch.Which of the following settings on the switch will need to be configured to support the printer?（）A. MAC filteringB. IP addressC. PoED. Port speed
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A user reports that a network printer will not print, however, other users are not experiencing any problems. The user has rebooted their computer twice and it is still not printing. Which of the following should the technician check?（）A、Run the printer configuration wizard on the desktop.B、Check to see if the network printer is turned on.C、Verify that the printer is connected to the network.D、Check the local print queue for a failed print job.
考题
A technician just finished installing a new printer on an end user’s computer. Which of thefollowing will enable the technician to see the test page option for the printer?（）A、Right-click on the printer and select PropertiesB、Double click on the printer iconC、Right-click on the printer and select Set as DefaultD、Right-click on the printer and select Open
考题
A network technician is installing a new managed 10/100 Mbps switch on the network. The network has an older printer with a 10Mbps network adapter that will be moved to the new switch. Which of the following settings on the switch will need to be configured to support the printer?（）A、MAC filteringB、IP addressC、PoED、Port speed
考题
A user states that the inkjet printer is printing streaks on documents. Which of the following wouldresolve the issue?（）A、Use the printer’s clean option.B、Replace the printer data cable.C、Print the demo page from the printer.D、Reinstall the drivers.
考题
Mike, a technician, is troubleshooting a printer issue. The print spooler for a local printer continues to fill up with new jobs and no jobs are being processed at the printer. Which of the following is MOST likely the cause?（）A、The network connection is unavailable.B、The printer is offline.C、The user does not have the proper security permissions.D、The print spooler is stopped.
考题
A technician receives a new printer for repair and the work order states that when powered on the printer makes a loud noise and will not print. Which of the following actions should the technician take？ （）A、Install new drivers on the computer.B、Install a new ink cartridge.C、Install a print head on the printer.D、Remove the packing tape from the print head.
考题
A customer reports that a networked printer is not printing documents. The technician successfullypings the printer’s IP address. Which of the following could be the problem? (Select TWO).（）A、The network cable is unplugged.B、The printer is low on toner.C、The gateway address on the printer is incorrect.D、The printer is out of paper.E、The spooler is not functioning.
考题
When installing an inkjet printer for the first time， which of the following should be done FIRST？ （）A、Print a test page from the Printer icon under the printers tab.B、Select the new printer as the default printer.C、Run the printhead alignment within the Tools folder of the printer.D、Ensure that the printer is set for bi-directional printing.
考题
A laser printer is sent for repair and the work order indicates that there is an image printing problem. Which of the following should a technician do FIRST to confirm this problem？（）A、Run the calibration feature on the laser printer.B、Run a self-test image page from the printer.C、Clean the corona wire and return printer.D、Print a test page from a computer.
考题
A technician is setting up a new inkjet printer and notices that the images appear hazy. Which of the following should the technician perform FIRST to resolve the issue?（）A、Refill the cartridgesB、Replace the tonerC、Replace the network cableD、Calibrate the inkjet printer
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A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user’s print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same issue. Which of the following should be verified NEXT on the printer? （）A、That the WEP key is disabledB、That the fuser is not faultyC、That the IP is staticD、That the buffer is not overloaded
考题
A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）A、Printer driverB、Protocol stackC、Network connectivityD、Correct patch application
考题
单选题A technician receives a new printer for repair and the work order states that when powered on the printer makes a loud noise and will not print. Which of the following actions should the technician take？ （）A
Install new drivers on the computer.B
Install a new ink cartridge.C
Install a print head on the printer.D
Remove the packing tape from the print head.
考题
单选题A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user’s print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same issue. Which of the following should be verified NEXT on the printer? （）A
That the WEP key is disabledB
That the fuser is not faultyC
That the IP is staticD
That the buffer is not overloaded
考题
单选题A user installs a laser jet printer on a Windows XP desktop. The user states that Windows XPgeneric printer drivers were used. When the user prints a document, the pages are printing out with random symbols, letters, and numbers. Which of the following should the technician do?（）A
Download manufacturer printer driversB
Restart the printer spoolerC
Check for Microsoft Windows updatesD
Check Device Manager
考题
单选题When installing an inkjet printer for the first time， which of the following should be done FIRST？ （）A
Print a test page from the Printer icon under the printers tab.B
Select the new printer as the default printer.C
Run the printhead alignment within the Tools folder of the printer.D
Ensure that the printer is set for bi-directional printing.
考题
单选题A technician is servicing a customer’s color laser printer and notices excess toner in the printer.Which of the following tools would BEST assist the technician in removing the excess toner?（）A
Damp towelB
Compressed airC
Alcohol wipeD
Computer vacuum
考题
单选题A user states that the inkjet printer is printing streaks on documents. Which of the following wouldresolve the issue?（）A
Use the printer’s clean option.B
Replace the printer data cable.C
Print the demo page from the printer.D
Reinstall the drivers.
考题
单选题A network technician is installing a new managed 10/100 Mbps switch on the network. The network has an older printer with a 10Mbps network adapter that will be moved to the new switch. Which of the following settings on the switch will need to be configured to support the printer?（）A
MAC filteringB
IP addressC
PoED
Port speed
考题
单选题A user reports that a network printer will not print, however, other users are not experiencing any problems. The user has rebooted their computer twice and it is still not printing. Which of the following should the technician check?（）A
Run the printer configuration wizard on the desktop.B
Check to see if the network printer is turned on.C
Verify that the printer is connected to the network.D
Check the local print queue for a failed print job.
考题
单选题A technician is setting up a new inkjet printer and notices that the images appear hazy. Which of the following should the technician perform FIRST to resolve the issue?（）A
Refill the cartridgesB
Replace the tonerC
Replace the network cableD
Calibrate the inkjet printer
考题
不定项题A customer reports that a networked printer is not printing documents. The technician successfullypings the printer’s IP address. Which of the following could be the problem? (Select TWO).（）AThe network cable is unplugged.BThe printer is low on toner.CThe gateway address on the printer is incorrect.DThe printer is out of paper.EThe spooler is not functioning.
考题
单选题Mike, a technician, is troubleshooting a printer issue. The print spooler for a local printer continues to fill up with new jobs and no jobs are being processed at the printer. Which of the following is MOST likely the cause?（）A
The network connection is unavailable.B
The printer is offline.C
The user does not have the proper security permissions.D
The print spooler is stopped.
考题
单选题A laser printer is sent for repair and the work order indicates that there is an image printing problem. Which of the following should a technician do FIRST to confirm this problem？（）A
Run the calibration feature on the laser printer.B
Run a self-test image page from the printer.C
Clean the corona wire and return printer.D
Print a test page from a computer.
考题
单选题A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?（）A
Perform a full system backup.B
Follow up with the customer, verifying satisfaction.C
Ask their manager to contact the customer.D
Perform a complimentary virus scan.
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