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单选题
Which of the following steps in the troubleshooting and repair process is MOST effectivereduce redundant effort？ （）
A
Discuss the problem with the user and identify any recent changes.
B
Identify the root cause of the failure.
C
Verify the problem resolution.
D
Document activities and outcomes of repair steps.
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考题
单选题Which of the following is the LAST step an administrator should take when troubleshooting an issue？（）A
Identify changes to the system.B
Replicate the problem in the system.C
Verify full system functionality. D
Implement the solution.
考题
单选题Which of the following steps in the troubleshooting and repair process is MOST effectivereduce redundant effort？ （）A
Discuss the problem with the user and identify any recent changes.B
Identify the root cause of the failure.C
Verify the problem resolution.D
Document activities and outcomes of repair steps.
考题
单选题A server is experiencing an undetermined problem. Which of the following steps should the technician take in order to identify whether it is a software or hardware problem？（）A
Reseat all main componentsB
Try to replicate the problemC
Flash the BIOSD
Reinstall the operating system
考题
单选题A server is experiencing an undetermined problem. Which of the following steps should the technician take in order to identify whether it is a software or hardware problem?（）A
Reseat all main componentsB
Try to replicate the problemC
Flash the BIOSD
Reinstall the operating system
考题
单选题When troubleshooting hardware issues with a server, which of the following is MOST likely to cause a problem in receiving vendor support?（）A
Third party cablesB
Third party memoryC
Signed driversD
Server type
考题
单选题Which of the following describes the FINAL step in the troubleshooting process？（）A
Verify full system functionality.B
Implement the change.C
Test the theory to determine the cause.D
Root cause analysis.
考题
单选题Which of the following should be done FIRST when troubleshooting a problem？（）A
Test the theory to determine the causeB
Perform a root cause analysisC
Establish a plan of actionD
Document outcomes
考题
单选题Which of the following is NOT a phase of the troubleshooting process？（）A
confirm the repairB
define the problemC
document the resultsD
simplify the problem
考题
单选题An administrator is troubleshooting a problem on an application server， but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue？（）A
Gather information from users.B
Reboot the server.C
Apply the latest service packs to the operating system.D
Perform a root cause analysis.
考题
单选题When troubleshooting hardware issues with a server， which of the following is MOST likely to cause a problem in receiving vendor support？（）A
Third party cablesB
Third party memoryC
Signed driversD
Server type
考题
单选题An administrator is troubleshooting a problem on an application server, but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue?（）A
Gather information from users.B
Reboot the server.C
Apply the latest service packs to the operating system.D
Perform a root cause analysis
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