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单选题
A section of the building has been having intermittent connectivity problems lately. An action plan and solution has been created. Which of the following steps would an administrator perform NEXT?（）
A
Document the solution and process.
B
Establish the most probable cause.
C
Implement and test the solution.
D
Identify additional symptoms and problems
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Test the theory to determine if the solution will correct the issue， list all other possible causes.B
Verify full system functionality.C
Document the issue； include details regarding findings， actions taken to resolve the issue， and the outcome.D
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单选题A section of the building has been having intermittent connectivity problems lately. An action plan and solution has been created. Which of the following steps would an administrator perform NEXT?（）A
Document the solution and process.B
Establish the most probable cause.C
Implement and test the solution.D
Identify additional symptoms and problems
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单选题A user is having problems printing. The technician believes the printer may be out of ink. Which of the following troubleshooting steps should be performed NEXT?（）A
Establish a plan of action to resolve the problemB
Implement the solutionC
Test the theory to determine causeD
Verify full system functionality
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Sell SysbackB
Conduct a SARC
Sell SupportlineD
Provide a project timeline
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单选题Web users are reporting issues downloading various types of media. Which of the following shouldthe administrator do FIRST?（）A
Find out what has recently changed on the networkB
Create an action plan and solution identifying potential effects.C
Continue to gather information and see what other problems may exist.D
Determine the most probable cause.
考题
单选题A client is having problems connecting remotely after replacing a router. An administrator has just created an action plan. Which of the following is the NEXT step the administrator should perform to resolve this issue?（）A
Implement and test the solution.B
Determine if escalation is necessary.C
Identify the affected areas of the network.D
Identify the results and effects of the solution
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