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单选题
An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take？（）
A
Implement preventative measures.
B
Close the issue.
C
Document the outcome.
D
Question other users to make sure they are not having the same issue.
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An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take？（）A、 Implement preventative measures.B、 Close the issue.C、 Document the outcome.D、 Question other users to make sure they are not having the same issue.
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An administrator receives a call from a user who is unable to receive email. After troubleshooting the administrator is able to resolve the issue and verify that user is able to access email again. Which of the following is the NEXT step that the administrator should take?（）A、Implement preventative measures.B、Close the issue.C、Document the outcome.D、Question other users to make sure they are not having the same issue
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An administrator receives a call from a user who is unable to receive email. After checking the workstation and email settings the administrator is still not able to determine the problem. Which of thefollowing is the NEXT step that the administrator should take？ （）A、 Create an action plan.B、 Escalate the issue.C、 Reboot the mail server.D、 Document the solution.
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A user connects to the companys intranet server via a VPN connection from a small office / home office （SOHO） using the broadband service. One day， the user cannot successfully connect to the VPN and receives an error message that states "Username and password are invalid on the domain." Which of the following should be done to correct this problem？（）A、Call the corporate help desk to have the VPN server rebootedB、Re-enter the username and password in the VPN connection and reconnectC、Call the broadband Internet provider to replace the SOHO router with a newer modelD、Ping the corporate VPN server to ensure it is online
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A system administrator is unable to unmount a file system. Which is the appropriate command to determine who or what is accessing the file system？（）A、who /filesystemB、lsfs /filesystemC、fuser /filesystemD、umount -f /filesystem
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An administrator has set up serverA and serverB to use the /etc/hosts.equiv file so that applications on serverA can remotely run commands on serverB. Which command will verify if a new user from serverA is trusted on serverB?（）A、As the root user from serverA run the command rhost serverBB、As the root user from serverA run the command rlogin serverBC、As the desired user from serverB run the command rhost serverAD、As the desired user from serverA run the command rlogin serverB
考题
An administrator received a call from a user whose PC crashed while using vi to edit a file. The user wants the edited file back. Where should the administrator look for the file（）A、/tmpB、/var/preserveC、/var/tmp/$USERD、$HOME/.vi
考题
Your company has an Active Directory domain. A user attempts to log on to the domain from a client computer and receives the following message： "This user account has expired Ask your administrator to reactivate the account." You need to ensure that the user is able to log on to the domain. What should you do（）A、Modify the properties of the user account to set the account to never expire.B、Modify the properties of the user account to extend the Logon Hours setting.C、Modify the properties of the user account to set the password to never expire.D、Modify the default domain policy to decrease the account lockout duration.
考题
单选题A company finished upgrading the wireless encryption to WPA2 Enterprise. The administrator receives a call from a user who is unable to connect to the company wireless. Which of the following is MOST likely causing the connection problem?（）A
The laptop is missing the software supplicantB
The access point SSID is hidden.C
The laptop only supports TKIP and AES encryption,D
The access point is on the wrong channel.
考题
单选题A user requests access to a new file share.The administrator adds the user to the group with the appropriate access.The user is still unable to access the share.Which of the following actions should the administrator do to resolve the permissions issue？（）A
Request the user to logoff and log back on.B
Add the user as an administrator on their local machine.C
Add the user as an administrator on the server.D
Run an ipconfig /renew on the user’s machine.
考题
单选题A user receives a call from someone reporting to be from the help desk who asks for their password. The user discovers later that the caller did not work for the help desk. Which of the following describes this type of exploit?（）A
Phishing scamB
Social engineeringC
Man-in-the-MiddleD
Shoulder surfing
考题
单选题A system administrator periodically receives calls from users who complain about poor performance with their application. Use the following sar command output to answer the question： Which of the following system resources need more investigation？（）A
CPUsB
DiskC
MemoryD
NetworkX
考题
单选题An administrator received a call from a user whose PC crashed while using vi to edit a file. The user wants the edited file back. Where should the administrator look for the file（）A
/tmpB
/var/preserveC
/var/tmp/$USERD
$HOME/.vi
考题
单选题A system administrator is unable to unmount a file system. Which is the appropriate command to determine who or what is accessing the file system？（）A
who /filesystemB
lsfs /filesystemC
fuser /filesystemD
umount -f /filesystem
考题
单选题An administrator has set up serverA and serverB to use the /etc/hosts.equiv file so that applications on serverA can remotely run commands on serverB. Which command will verify if a new user from serverA is trusted on serverB?（）A
As the root user from serverA run the command rhost serverBB
As the root user from serverA run the command rlogin serverBC
As the desired user from serverB run the command rhost serverAD
As the desired user from serverA run the command rlogin serverB
考题
单选题An administrator receives a call from a user who is unable to receive email. After checking the workstation and email settings the administrator is still not able to determine the problem. Which of thefollowing is the NEXT step that the administrator should take？ （）A
Create an action plan.B
Escalate the issue.C
Reboot the mail server.D
Document the solution.
考题
单选题A user is unable to determine the default system texteditor. How can the local administrator assist the user by identifying the default text editor for the system?（）A
Login as the user and run 'echo $ENV'.B
Login as root and run the 'env' command.C
Login as root and 'cat /etc/environment'.D
Login as the user and run the 'env' command.
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