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单选题
A technician is dispatched to a malware infected system. Upon arrival, the technician notices themalware’s pop-up on the screen. Which of the following boot methods would the technician utilize?（）
A
Reboot in Safe Mode
B
Reboot in Recovery Console
C
Reboot in Last Known Good Configuration
D
Reboot in System Debug Mode
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A technician is attempting to remove a number of viruses from an infected system. The antivirus software in use is fully updated and has detected the viruses. However, a message stating that the file is in use appears when the technician tries to quarantine or delete the infected files. Which of the following can be done to resolve this issue?（）A、Change the permissions on the file.B、End the running process.C、Run the antivirus scan again.D、Use the command line to delete the file.
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单选题A client asks a technician to add a DVD+R burner to a computer system. The technician does this and successfully tests the drive. Three weeks later， the client calls and says that the burner is no longer working. The technician learns that the drive reads CDs and DVDs， but will no longer burn DVDs. When arriving on site， what is the FIRST action that the technician should take？（）A
check for a faulty IDE cableB
be sure that the DVD+R is formatted before using itC
check for incompatible mediaD
re-install the DVD burning software
考题
单选题A technician is dispatched to a system that will not go beyond the Windows XP splash screen.Which of the following, after restart, would allow the technician to load Windows XP?（）A
Press F6, select Last Known Good Configuration, loginB
Press F8, select Debug mode, loginC
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Press F6, select Debug mode, login
考题
单选题Computers on the network are frequently infected with viruses, malware, worms and Trojans.Which of the following should Mike, a technician, update automatically to prevent future problems?（）A
Antivirus signaturesB
Antivirus enginesC
Malware enginesD
Virus encyclopedias
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单选题A technician finished installing antivirus software. Which of the following should the technician perform NEXT?（）A
Run a full scan on the local disk.B
Remove infected files.C
Update antivirus signatures.D
Quarantine infected files
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单选题A user reports they can no longer change the web browser home page. Which of the following is MOSTlikely the problem? （）A
They are using the wrong WEP key.B
They have been infected with malware.C
They have lost Internet connectivity.D
They need to update their network device drivers.
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单选题A user states that their work PC has become infected with a virus. Which of the following shouldthe technician do FIRST?（）A
Perform an antivirus program scanB
Boot the machine into Safe ModeC
Remove the machine from the networkD
Check for system security patches
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单选题A Windows XP system has been badly infected with malware. The technician notices that the malware is making repeated attempts to broadcast over the network from activity seen on the local firewall. Which of the following Windows XP startup options would be the SAFEST way to remove the malware?（）A
Use the Safe Mode with Networking optionB
Use the Safe Mode optionC
Use the Enable Boot Logging optionD
Use the Last Known Good Configuration option
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单选题A technician is preparing user education to raise awareness of malware. The technician’s goal is to increase user awareness and prevent the future spread of malware. All of the following are malware symptoms EXCEPT:（）A
increased number of pop-ups.B
decreased volume of spam.C
decreased system performance.D
home page hijacking.
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单选题A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST likely experiencing?（）A
AdvertisementsB
Resource consumptionC
A trojan infectionD
Unremoved viruses
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单选题A technician needs to build a server with at least 16GB of RAM and Windows 2008R2 as the operating system. Which of the following processors should the technician choose？（）A
32-bit AMD processorB
32-bit Intel P4 processorC
64-bit Intel processorD
64-bit ARM processor
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