19 It is argumentative whether project managers actually control costs. Which of the following is the most common element over which the project manager may have some degree of control?

A. Direct labor dollars

B. Direct labor hours.

C. Overhead rates.

D. Procurement costs.

E. None of the above

Which may be employed to shorten a schedule without changing the scope of the task?

A.Fast tracking.

B.Crashing

C.Releasing resources earlier from tasks which were scheduled with a late start.

D.Alter to task priorities.

E.A or B

最近你完成了一个公司餐厅设施的食品服务评估项目。你发现了很多问题，其中包括空售货机，粗鲁的员工，缓慢的饿队伍，贫乏的菜式，以及高价。你决定里利用帕雷托图来展示你的发。因为帕雷托图是一种出色的方法，可以用来

A、通过对相同原因的归类，显示产生了多少结果

B、在历史数据的基础上预测将来的结果

C、显示哪一个变量对全部结果的影响最大

D、显示不同的原因及附属原因是如何结合起来产生潜在的问题或者影响的

13 The major reason why a project manager would use written instead of oral communication is: A. documentation

B. feedback

C. cost

D. barrier elimination

E. All of the above

The LEAST effective form. of communication for complex situations is:

A verbal - face to face

B written

C formal

D informal

E A and C