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单选题
A printer takes a long time to print high-end graphics. Which of the following would be the FIRST action to take？（）
A
Recommend the use of smaller graphics.
B
Replace the toner cartridge.
C
Recommend connecting fewer users to the printer.
D
Check the amount of memory installed.
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You are the administrator of a Windows 2000 Professional computer that has a shared printer. Several departments in your company use the shared printer. The sales department frequently prints multiple-page presentation graphics， which take a long time to print. Users in other departments who have short messages to print must wait an unnecessarily long time for their jobs to print. You want to improve the efficiency of printing for all users who use the shared printer. You want to accomplish this with the least amount of administrative effort. What should you do？ （）A、Configure the priority of the printer to 50. Add a new printer， and set the priority to 1. For the new printer， deny Print permission for users in the sales department.B、Configure the priority of the printer to 50. Add a new printer， and set the priority to 95 For the new printer， deny Print permission for users in the sales department.C、Monitor the print queue， and raise the priority of all the print jobs that are sent by users who are not members of the sales department.D、Delete the old printer. Add a new printer， and set the priority to a higher value. Pause the print queue only when graphic-intensive print jobs are printing.
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单选题A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）A
Printer driverB
Protocol stackC
Network connectivityD
Correct patch application
考题
单选题A home user working outside an office reports that their laptop is no longer connecting to theInternet. Which of the following would a technician recommend to check FIRST?（）A
Windows Firewall settingsB
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考题
单选题You are the administrator of a Windows 2000 Professional computer that has a shared printer. Several departments in your company use the shared printer. The sales department frequently prints multiple-page presentation graphics， which take a long time to print. Users in other departments who have short messages to print must wait an unnecessarily long time for their jobs to print. You want to improve the efficiency of printing for all users who use the shared printer. You want to accomplish this with the least amount of administrative effort. What should you do？ （）A
Configure the priority of the printer to 50. Add a new printer， and set the priority to 1. For the new printer， deny Print permission for users in the sales department.B
Configure the priority of the printer to 50. Add a new printer， and set the priority to 95 For the new printer， deny Print permission for users in the sales department.C
Monitor the print queue， and raise the priority of all the print jobs that are sent by users who are not members of the sales department.D
Delete the old printer. Add a new printer， and set the priority to a higher value. Pause the print queue only when graphic-intensive print jobs are printing.
考题
单选题You administer a Windows 2000 Professional desktop computer. TKPrinter1 is a printer used by the engineering and research departments. The printer is shared from the Windows 2000 Professional computer that you administer. The engineering department frequently prints documents that are several pages in length， which takes a long time to print. Users in the research department who have small files to print often must wait a long time for their jobs to print. You want to reduce the time it takes for the user in research department to print their files. You want to accomplish this with the least amount of administrative effort. What should you do？（）A
Monitor the print queue， and raise the priority of all the print jobs that are sent by users who are not members of the engineering department.B
Delete the old printer. Add a new printer， and set the priority to a higher value. Pause the print queue only when the engineering print jobs are printing.C
Configure the priority of TKPrinter1 to 50. Add a new printer， and set the priority to 1. For the new printer， deny Print permission for users in the engineering department.D
Configure the priority of TKPrinter1 to 50. Add a new printer， and set the priority to 70. For the new printer， deny Print permission for users in the engineering department.
考题
单选题A user needs assistance in troubleshooting a printing problem. The print job seems to process correctly at the workstation but never comes out of the printer. Which of the following should atechnician recommend?（）A
Restart the print job in the print queue.B
Print a test page from the printer properties.C
Run the Add Printer Wizard.D
Restart the print spooler service.
考题
单选题A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?（）A
Transfer the customer to another technician, who can allocate more time to the issue.B
Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.C
Listen to what the customer has to say and calmly recommend the best course of action.D
Use technical language to demonstrate knowledge and expertise to the customer.
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