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道路服务水平（level of service）
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考题
（ ） does not belong to the output of planning and design activities.
A .Service Level Agreement
B. Operational Level Agreement
C. Underpinning Contract
D. Management Contract
考题
IT Service Design （SD）provides good－practice guidance on the design of IT services，processes，and other aspects of service management effort .（）does not belong to the main activities of service design process.
A. Service catalogue design
B. Release and deployment management
C. Service cost assessment
D. Service level design
考题
A service level agreement is an agreement between two or more parties, where one is the customer and the others are ( ).
A. service brokers
B. service providers
C. service auditors
D. key customers
考题
《信息技术运维服务交付规范》中提到了一个关键词：SLA，它的全称是（）A、Service Level AgentB、Server Level AgentC、Service Level AgreementD、Sea Level Anomaly
考题
When you design QoS on CE for an MPLS Layer 2 VPN， which three things should be considered？（）A、Layer 2 access link QoS designB、enterprise-to-service-provider mapping modelsC、Layer 3 link access QoS designD、service provider service level agreementsE、Layer 2 link access load balancing
考题
Which service is provided by Cisco SMARTnet？（）A、 Investment protection with upgrade discountsB、 around-the clock access to Cisco Technical Access CenterC、 Cisco Learning Credits for IT staff developmentD、 service level agreements to ensure uptime requirements are met
考题
How does the Cisco Small Service Business Pro Service differ from the Cisco Small Business Pro warranty？（）A、 access to Cisco Small Business Support CommunityB、 device-level warrantyC、 Cisco Small Business Pro Products onlyD、 speed of hardware replacement
考题
What allows for a higher level of systems management capability that reduces the risk of changeas well as management and administrative costs？（）A、 policy controlB、 active participationC、 systems-level approachD、 application and service optimization
考题
Which of the following is the BEST support channel for server software and hardware?（）A、Online troubleshooting toolsB、Service Level Agreement (SLA)C、Vendor websiteD、Support forums
考题
The primary purpose of an SLA between the service provider and customer is to agree on which of the following？（）A、Monthly bandwidth limits， server configuration， and software baseline.B、Number of dedicated technicians assigned to network issues.C、Level of service including energy consumption， bandwidth and server color.D、Level of service including time limits for service， repair and replacement.
考题
Comprehensive Service Level Agreements typically do not address：（）A、 Roles responsibilitiesB、 Headcount budgetsC、 Reporting policiesD、 Penalites
考题
Service Level Agreements （SLA） typically do not address（）A、 Network access and availabilityB、 Application access and availabilityC、 Escalation and conflict resolutionD、 Headcounts and budgets
考题
单选题Comprehensive Service Level Agreements typically do not address：（）A
Roles responsibilitiesB
Headcount budgetsC
Reporting policiesD
Penalites
考题
单选题Service Level Agreements （SLA） typically do not address（）A
Network access and availabilityB
Application access and availabilityC
Escalation and conflict resolutionD
Headcounts and budgets
考题
多选题Which of the following are examples of traffic that can be created as part of an IP Service -Level Agreement operation?（）AICMP EchoBVoIP (RTP)CIPXDSNMP
考题
单选题You create a Windows Communication Foundation (WCF) service and deploy it with wsHttpBinding and message security enabled.You create an intermediate WCF service for logging messages sent to the primary service.The intermediate service is called via endpoint behaviour. The primary service is receiving malformed data from a client application.You need to enable inspection of the malformed data and prevent message tampering. What do you do?（）A
Specify a protection level of None in the contract for the intermediate service. Disable message and transport security from the client application configuration file.B
Specify a protection level of Sign in the contract for the intermediate service. Disable transport security from the client application configuration file.C
Modify the binding on the intermediate service to use netNamedPipeBinding.D
Modify the binding on the intermediate service to use webHttpBinding.
考题
单选题Which prepare phase service component involves testing high-level in a controlled environment to ensure that it meets business and technology requirements？ Select exactly 1 answer（s） from the following：（）。A
Technology Strategy DevelopmentB
High-Level Design DevelopmentC
Business Case DevelopmentD
Proof of Concept
考题
单选题Which service is provided by Cisco SMARTnet？（）A
Investment protection with upgrade discountsB
around-the clock access to Cisco Technical Access CenterC
Cisco Learning Credits for IT staff developmentD
service level agreements to ensure uptime requirements are met
考题
单选题You develop a Windows Communication Foundation (WCF) service. It is used exclusively as an intranet application and is currently unsecured. You need to ensure that the service meets the following requirements: The service now must be exposed as an Internet application. The service must be secured at the transport level. Impersonation and delegation cannot be enabled. What should you use? （）A
basicHttpBinding and HTTPB
basicHttpBinding and KerberosC
wsHttpBinding and KerberosD
wsHttpBinding and HTTPS
考题
单选题What allows for a higher level of systems management capability that reduces the risk of changeas well as management and administrative costs？（）A
policy controlB
active participationC
systems-level approachD
application and service optimization
考题
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