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Suppose you have found something wrong with the electronic dictionary thatyou bought from an online store the other day.Write an email to the customerservice center to1）make a complaint,and2）demand a prompt solution.You should write about 100 words on ANSWER SHEET 2.Do not sign your own name at the end of the letter.Use‘Zhang Wei"instead.Do not write the address.
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解析：Dear Sir or Madam,
I am writing to make a complaint against your product quality.I bought an electronic dictionary from your online store last week butI found something wrong with its quality when I first used it.So I am writing this letter to complain against the flaws in your product.To begin with,when I turn it on,all I got was a fuzzy screen,which was completely unacceptable.Secondly,I did not find the original equipment battery promised free of charge in the advertisement posted on the homepage of your shop.Therefore,I would like to either change the electronic dictionary for a new one or receive a refund for it.I would be most grateful for your help.
Sincerely,
Zhang Wei
I am writing to make a complaint against your product quality.I bought an electronic dictionary from your online store last week butI found something wrong with its quality when I first used it.So I am writing this letter to complain against the flaws in your product.To begin with,when I turn it on,all I got was a fuzzy screen,which was completely unacceptable.Secondly,I did not find the original equipment battery promised free of charge in the advertisement posted on the homepage of your shop.Therefore,I would like to either change the electronic dictionary for a new one or receive a refund for it.I would be most grateful for your help.
Sincerely,
Zhang Wei
更多 “Suppose you have found something wrong with the electronic dictionary thatyou bought from an online store the other day.Write an email to the customerservice center to1）make a complaint,and2）demand a prompt solution.You should write about 100 words on ANSWER SHEET 2.Do not sign your own name at the end of the letter.Use‘Zhang Wei"instead.Do not write the address.” 相关考题
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资料：When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claims， the first step is to present the warranty， or any other records which might help. at the store of purchase. In most cases，this action will produce results. However， if it does not， there are various means the consumer may use to gain satisfaction A simple and common method used by many consumers is to complain directly to the store manager. In general， the “higher up” his or her complaint， the faster he or she can expect it to be settled. In such a case， it is usually settled in the consumer's favor， assuming he or she has a just claim.
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B.To show the written promise by the company
C.To post it online
D.To complain to the company
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Consumers should complain in person whenever possible， but if they cannot get to the place of purchase， it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly， and especially when the consumer can demonstrate what is wrong with the item in question If this cannot be done， the consumer will succeed best by presenting specific information as to what is wrong. rather than by making general statements. For example，“The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work” The store manager may advice the consumer to write to the manufacturer. If so， the consumer should do this， stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result， the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer's rights.
What will help make the complaint more effective? Choose the answer that is INCORRECT.A.Demonstrate the problem specifically.
B.Do it politely but firmly.
C.Do it in person.
D.Make general statements first.
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资料：When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claims， the first step is to present the warranty， or any other records which might help. at the store of purchase. In most cases，this action will produce results. However， if it does not， there are various means the consumer may use to gain satisfaction A simple and common method used by many consumers is to complain directly to the store manager. In general， the “higher up” his or her complaint， the faster he or she can expect it to be settled. In such a case， it is usually settled in the consumer's favor， assuming he or she has a just claim.
Consumers should complain in person whenever possible， but if they cannot get to the place of purchase， it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly， and especially when the consumer can demonstrate what is wrong with the item in question If this cannot be done， the consumer will succeed best by presenting specific information as to what is wrong. rather than by making general statements. For example，“The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work” The store manager may advice the consumer to write to the manufacturer. If so， the consumer should do this， stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result， the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer's rights.
Why does the author mention the example of stereo in paragraph 3?
A.To illustrate that it will be better if the customer states the specific problem.
B.To show that the stereo is really not working.
C.To complain about the stereo.
D.To stress that something is wrong with the left speaker and the sound.
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错
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