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单选题
A technician replacing a CRT monitor and the battery inside of a UPS wishes to dispose of thereplaced hardware. Which of the following should the technician do to BEST ensure properdisposal?（）
A
Store equipment in IT inventory.
B
Donate to a local nonprofit organization.
C
Follow local government regulations for disposal.
D
Affix MSDS sheet to items for the waste management company.
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考题
A technician replacing a CRT monitor and the battery inside of a UPS wishes to dispose of thereplaced hardware. Which of the following should the technician do to BEST ensure properdisposal?()
A. Store equipment in IT inventory.B. Donate to a local nonprofit organization.C. Follow local government regulations for disposal.D. Affix MSDS sheet to items for the waste management company.
考题
A VPN connection is not working correctly and the technician is unable to ping the VPN server.Which of the following actions should the technician do FIRST?()
A. Call their local ISPB. Verify the IP information of the serverC. Check their local Internet connectionD. Verify the hostname of the server
考题
A technician wants to compare a new server performance over a period of time. Which of the following should the technician do FIRST?()
A. Monitor processor performance logsB. Constantly check the task managerC. Use performance server logsD. Establish a baseline for the server
考题
A technician at a small business goes into the server room to perform maintenance on a server and notices it is very hot and audible alarms are going off. The technician is unsure of how to remedy the situation. Which of the following should the technician do？（）A、Turn off all the equipment in the server closetB、Install a fan in the server closetC、Turn off the power to the server closetD、Follow escalation procedures for emergencies
考题
Which of the following should the technician do FIRST when replacing a motherboard?（）A、Use a benchmarking toolB、Use anti-static wrist bandC、Remove the CPUD、Remove the power supply
考题
A VPN connection is not working correctly and the technician is unable to ping the VPN server. Which of the following actions should the technician do FIRST?（）A、Call their local ISPB、Verify the IP information of the serverC、Check their local Internet connectionD、Verify the hostname of the server
考题
A technician has installed a new motherboard in a workstation, but after hardware tests, themotherboard has failed. Which of the following should the technician do FIRST before replacingthe motherboard? （）A、Reseat all power connections.B、Remove the CMOS battery.C、Install the graphics card.D、Ground to the case.
考题
If there is a conflict in policy for data retention， which of the following should the technician adhere to FIRST？（）A、Industry best practicesB、Company policyC、International standardsD、Local legal requirements
考题
Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）A、The technician should always bend at the waist and lift with their arms.B、The technician should seek assistance from an available customer.C、The technician should always bend at the waist and lift with their back.D、The technician should get assistance from another technician.
考题
A technician wants to compare a new server performance over a period of time. Which of the following should the technician do FIRST?（）A、Monitor processor performance logsB、Constantly check the task managerC、Use performance server logsD、Establish a baseline for the server
考题
A technician replacing a CRT monitor and the battery inside of a UPS wishes to dispose of thereplaced hardware. Which of the following should the technician do to BEST ensure properdisposal?（）A、Store equipment in IT inventory.B、Donate to a local nonprofit organization.C、Follow local government regulations for disposal.D、Affix MSDS sheet to items for the waste management company.
考题
A technician arrives in Germany and discovers that when their PC is plugged into the outlet, nopower is received. Which of the following actions should the technician take to get the PC tooperate?（）A、Change the BIOS settings to the local timeB、Adjust the voltage selector switchC、Attach a 220 volt power strip from the current region to the PCD、Attach a 120 volt battery backup power supply to the PC
考题
A technician is looking for an emergency connection solution not reliant on local data or power services. Which of the following should the technician implement?（）A、SatelliteB、ADSLC、ISDND、OC-3
考题
A technician is servicing the Human Resource director’s computer which contains payroll software and salary information. Which of the following should the technician do to ensure confidentiality of the payroll information?（）A、Backup the confidential data to the technician’s USB drive to ensure nothing is accidently deleted.B、Uninstall the payroll software to ensure confidentiality.C、Have the director remove sensitive data before the computer will be repaired.D、Perform needed repairs while avoiding sensitive data.
考题
单选题Which of the following is unsafe for a technician to use when troubleshooting or repairing a CRT monitor?（）A
Anti-static padB
Anti-static wrist strapC
Rubber glovesD
Multimeter
考题
单选题Which of the following should the technician do FIRST when replacing a motherboard?（）A
Use a benchmarking toolB
Use anti-static wrist bandC
Remove the CPUD
Remove the power supply
考题
单选题A technician arrives in Germany and discovers that when their PC is plugged into the outlet, nopower is received. Which of the following actions should the technician take to get the PC tooperate?（）A
Change the BIOS settings to the local timeB
Adjust the voltage selector switchC
Attach a 220 volt power strip from the current region to the PCD
Attach a 120 volt battery backup power supply to the PC
考题
单选题A technician wants to compare a new servers performance over a period of time. Which of the following should the technician do FIRST？（）A
Monitor processor performance logsB
Constantly check the task managerC
Use performance server logsD
Establish a baseline for the server
考题
单选题A technician is looking for an emergency connection solution not reliant on local data or power services. Which of the following should the technician implement?（）A
SatelliteB
ADSLC
ISDND
OC-3
考题
单选题A technician is servicing the Human Resource director’s computer which contains payroll software and salary information. Which of the following should the technician do to ensure confidentiality of the payroll information?（）A
Backup the confidential data to the technician’s USB drive to ensure nothing is accidently deleted.B
Uninstall the payroll software to ensure confidentiality.C
Have the director remove sensitive data before the computer will be repaired.D
Perform needed repairs while avoiding sensitive data.
考题
单选题A technician has installed a new motherboard in a workstation, but after hardware tests, themotherboard has failed. Which of the following should the technician do FIRST before replacingthe motherboard? （）A
Reseat all power connections.B
Remove the CMOS battery.C
Install the graphics card.D
Ground to the case.
考题
单选题A technician at a small business goes into the server room to perform maintenance on a server and notices it is very hot and audible alarms are going off. The technician is unsure of how to remedy the situation. Which of the following should the technician do？（）A
Turn off all the equipment in the server closetB
Install a fan in the server closetC
Turn off the power to the server closetD
Follow escalation procedures for emergencies
考题
单选题A technician is troubleshooting a monitor displaying a blank screen and the power indicator light ison. Which of the following should the technician do next?（）A
Test the computer with a known-good monitor.B
Check if the monitor is still covered under the manufacturer’s warranty.C
Replace the monitor’s power cord with a known-good power cord.D
Swap out the computer’s video card.
考题
单选题Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）A
The technician should always bend at the waist and lift with their arms.B
The technician should seek assistance from an available customer.C
The technician should always bend at the waist and lift with their back.D
The technician should get assistance from another technician.
考题
单选题When a technician is moving a CRT monitor to another location， the monitor falls and breaks. Which of the following is the BEST way for a technician to clean up after this accident？（）A
Use gloves and a broom to sweep the glass and debris into a rigid container.B
Use a bucket of warm water and bleach to wash away loose debris before placing the glass in a trash can.C
Individually pick up the glass and place into a plastic bag， do not sweep as this may cause dust to become airborne.D
Use latex surgical gloves to place the glass into a plastic bag， sealing the bag after.
考题
单选题A VPN connection is not working correctly and the technician is unable to ping the VPN server. Which of the following actions should the technician do FIRST?（）A
Call their local ISPB
Verify the IP information of the serverC
Check their local Internet connectionD
Verify the hostname of the server
考题
单选题Which of the following should a technician use to remove dust from the inside of a server case？（）A
Compressed airB
VacuumC
Soap and waterD
Disinfecting wipes
考题
单选题A technician replacing a CRT monitor and the battery inside of a UPS wishes to dispose of thereplaced hardware. Which of the following should the technician do to BEST ensure properdisposal?（）A
Store equipment in IT inventory.B
Donate to a local nonprofit organization.C
Follow local government regulations for disposal.D
Affix MSDS sheet to items for the waste management company.
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