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单选题
When a user is typing on a laptop the cursor sometimes moves on its own. Which of the following is MOST likely the cause？（）
A
The keyboard driver needs to be updated.
B
There are conflicting serial ports.
C
The mouse driver needs to be updated.
D
The user is brushing the touch pad while typing.
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When a user is typing on a laptop the cursor sometimes moves on its own. Which of the following is MOST likely the cause？（）A、The keyboard driver needs to be updated.B、There are conflicting serial ports.C、The mouse driver needs to be updated.D、The user is brushing the touch pad while typing.
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A user reports that the display on the laptop appears blurred. Which of the following is MOST likely the cause？ （）A、The LCD is not running in its native resolution.B、LCD monitors do not appear blurred.C、The drivers are improperly installed.D、More video memory needs to be allocated.
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After swapping an internal wireless card on a laptop with an identical model, the technician notices that the wireless does not work. Which of the following would be the MOST likely cause?（）A、Antennae is not connectedB、Wireless card is defectiveC、Drivers needs to be updatedD、OS needs to be updated
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单选题A user needs a laptop keyboard replaced because the space bar is not working. Mike, a technician, replaces the keyboard, and notices that a diagonal set of keys will not respond. Which of the following is the MOST likely cause?（）A
StickyKeys is enabled and needs to be disabled.B
The new keyboard is defective and needs to be replaced.C
The system board is defective.D
The keyboard ribbon is not seated properly.
考题
单选题A user reports that the display on the laptop appears blurred. Which of the following is MOST likely the cause？ （）A
The LCD is not running in its native resolution.B
LCD monitors do not appear blurred.C
The drivers are improperly installed.D
More video memory needs to be allocated.
考题
单选题A client reports that the cursor on their laptop moves to one corner of the screen and stays there when they try to use the keyboard joystick. Which of the following components will MOST likely need to be replaced to resolve the issue?（）A
TouchpadB
MotherboardC
KeyboardD
External pointing device
考题
单选题Users are having trouble printing in terminal services. The administrator finds that whenever acertain user prints the print spooler crashes. Which of the following is the MOST likely problem？（）A
The user is using a PostScript driver.B
The printer is not on the HCL.C
The user does not have the appropriate permissions to print.D
The printer driver is not installed on the terminal server.
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单选题A technician is trying to load a device driver directly from the manufacturer’s CD for a PCI NIC. The operating system is Windows Vista. Windows refuses to accept the driver. Which of the following is the MOST likely cause of this problem?（）A
The driver CD is for Windows XP only.B
The technician needs to initialize the NIC first within Device Manager before installing a driver.C
The driver on the CD is not digitally signed.D
The driver is corrupt.
考题
单选题A technician plugs a USB device into the computer. The system tray displays a message that reports the device is installed, but may not work properly. Which of the following is the MOST likely cause of the message?（）A
The device needs a firmware updateB
The device needs an updated driver installedC
The plugged in device is too slow for the USB port speedD
The device is incompatible with the installed version of Windows
考题
单选题After swapping an internal wireless card on a laptop with an identical model, the technician notices that the wireless does not work. Which of the following would be the MOST likely cause?（）A
Antennae is not connectedB
Wireless card is defectiveC
Drivers needs to be updatedD
OS needs to be updated
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多选题Which two are examples of a mouse event?（）AThe user clicks the mouse.BThe user moves the mouse into an item.CThe cursor style changes from default to busy.DThe user moves the mouse into the window title bar.
考题
单选题Users are having trouble printing in terminal services. The administrator finds that whenever a certain user prints the print spooler crashes. Which of the following is the MOST likely problem?（）A
The user is using a PostScript driver.B
The printer is not on the HCL.C
The user does not have the appropriate permissions to print.D
The printer driver is not installed on the terminal server.
考题
单选题When a user is typing on a laptop the cursor sometimes moves on its own. Which of the following is MOST likely the cause？（）A
The keyboard driver needs to be updated.B
There are conflicting serial ports.C
The mouse driver needs to be updated.D
The user is brushing the touch pad while typing.
考题
单选题The network printer is locking up and printing garbled text. When the user cancels the job fromtheir local print queue, nothing happens. Which of the following is the MOST likely cause?（）A
The printer needs to be power cycled to clear the job.B
The print server’s queue needs to be checked.C
The printer needs to be set to factory defaults.D
The user’s workstation needs to be rebooted.
考题
单选题When using an ink jet printer， a user reports that colors seem to be missing intermittently. Which of the following is MOST likely the cause？（）A
The printer needs to be calibrated.B
There is a problem with the document being printed.C
The print head is clogged.D
An incorrect paper type is being used.
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