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When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent? （）
- A、if the ICD agent is available and has a skill competency of nine (9) in another skill defined in CRS
- B、if the ICD agent is available and has a skill competency of one (1) in the required skill for the CSQ
- C、if the ICD agent is available and has a skill competency of seven (7) in the required skill for the CSQ
- D、if the ICD agent is available and has a skill competency of three (3) in the required skill defined in CRS
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更多 “When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent? （）A、if the ICD agent is available and has a skill competency of nine (9) in another skill defined in CRS B、if the ICD agent is available and has a skill competency of one (1) in the required skill for the CSQC、if the ICD agent is available and has a skill competency of seven (7) in the required skill for the CSQD、if the ICD agent is available and has a skill competency of three (3) in the required skill defined in CRS” 相关考题
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单选题When configuring IPCC Express Enhanced, what is the maximum number of skills that an agent can be associated with? （）A
15 B
20 C
25 D
30 E
40 F
50
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考题
单选题In IPCCX, what is a CSQ?（）A
Common Service Queue B
Competency Service Queue C
Common Skill Queue D
Contact Skill Queue E
Contact Service Queue F
Competency Skill Queue
考题
单选题When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent? （）A
if the ICD agent is available and has a skill competency of nine (9) in another skill defined in CRS B
if the ICD agent is available and has a skill competency of one (1) in the required skill for the CSQC
if the ICD agent is available and has a skill competency of seven (7) in the required skill for the CSQD
if the ICD agent is available and has a skill competency of three (3) in the required skill defined in CRS
考题
单选题Which agent will be selected when the Resource Selection Criteria is set to circular routing?（）A
the agent who has been in the Available state for the longest amount of time B
the next available agent with the highest priority, as determined by the agent order in the Resources listC
the next available agent, based on the last agent selected and the agent order in the Resources list D
the agent assigned to the selected Resource Group and is thus qualified to be selected
考题
单选题Companycom informs the system administrator that there is concern about the Electronic Service Agent and security. What can be said about Electronic Service Agent that will address concerns about security?（）A
All Service Agent transactions are inbound requests secured by encryption (cryptographic processor card) Kerberos, and Hypertext Transfer Protocol Secure (HTTPS). B
The ATT Global Network Services (AGNS ) phone connection generates system IDs and passwords for the client every six months. Service Agent has no inbound capability.C
All Service Agent transactions are outbound requests secured by encryption (Hypertext Transfer Protocol Secure (HTTPS) or POST). Service Agent has no inbound capability. D
The transmissions from Service Agent can be either by Internet or the ATT Global Network Services (AGNS) phone connection. Service Agent transactions are inbound requests generated by a point to point connection.
考题
单选题cindy has created a private agent. she wants her colleagues to be able to use it. which one of the following should she do to achieve this?（）A
change the agent property to shared B
copy the agent to a domino 6 server C
change the agent property to shared code D
delete the agent. She must create it again as a shared agent
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