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单选题
It can be inferred from the passage that the writer suggests companies should
A
attract the more profitable customers.
B
pay equal attention to all the customers.
C
increase the investments in customer loyalty.
D
focus only on loyal customers.
参考答案
参考解析
解析：
从第五段第二、三句“…companies will have to find ways to measure the relationship between loyalty and profitability so that they can better identify which customers to focus on and which to ignore”可以推测作者建议公司要吸引那些可以带来利益的顾客。故选A。
从第五段第二、三句“…companies will have to find ways to measure the relationship between loyalty and profitability so that they can better identify which customers to focus on and which to ignore”可以推测作者建议公司要吸引那些可以带来利益的顾客。故选A。
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