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单选题
An administrator is troubleshooting a problem on an application server, but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue?（）
A
Gather information from users.
B
Reboot the server.
C
Apply the latest service packs to the operating system.
D
Perform a root cause analysis
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更多 “单选题An administrator is troubleshooting a problem on an application server, but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue?（）A Gather information from users.B Reboot the server.C Apply the latest service packs to the operating system.D Perform a root cause analysis” 相关考题
考题
While troubleshooting a video problem on an application server, the system administrator has determined that the video firmware should be updated. Which of the following sources should be used to locate an appropriate update for this hardware?（）A. Third-party manufacturerB. Video chipset manufacturerC. Server manufacturerD. Operating system manufacturerE. Shareware file sharing site
考题
When an administrator is troubleshooting a system, which of the following describes the NEXT course of action if a change does not solve the problem?()
A. Establish a new theory of probable cause.B. Reverse the change.C. Implement the next logical change.D. Perform a root cause analysis.
考题
An administrator is unsuccessful in adding VLAN 50 to aswitch. While troubleshooting the problem, the administrator views the output of the show vtp status command, which is displayed in the graphic. What commands must be issued on this switch to add VLAN 50 to the database?（）A. Switch(config-if)# switchport access vlan 50B. Switch(vlan)# vtp serverC. Switch(config)# config-revision 20D. Switch(config)# vlan 50 name TechE. Switch(vlan)# vlan 50F. Switch(vlan)# switchport trunk vlan 50
考题
While troubleshooting a connectivity problem, a network administrator notices that a port status LED on a Cisco Catalyst series switch is alternating green and amber. Which condition could this indicate?（）A、The port is experiencing errors.B、The port is administratively disabled.C、The port is blocked by spanning tree.D、The port has an active link with normal traffic activity.
考题
A technician is troubleshooting a host connectivity problem. The host is unable to ping a server connected to Switch_A. Based on the results of the testing, what could be the problem（）。A、A remote physical layer problem exists.B、The host NIC is not functioning.C、TCP/IP has not been correctly installed on the host.D、A local physical layer problem exists.
考题
Which of the following is the NEXT step in the troubleshooting theory after identifying the problem?（）A、Establish a theory of probable causeB、Test the theoryC、Implement preventative measuresD、Establish a plan of action
考题
While troubleshooting a video problem on an application server, the system administrator has determined that the video firmware should be updated. Which of the following sources should be used to locate an appropriate update for this hardware?（）A、Third-party manufacturerB、Video chipset manufacturerC、Server manufacturerD、Operating system manufacturerE、Shareware file sharing site
考题
When an administrator is troubleshooting a system， which of the following describes the NEXT course of action if a change does not solve the problem？（）A、 Establish a new theory of probable cause.B、 Reverse the change.C、 Implement the next logical change.D、 Perform a root cause analysis.
考题
Which of the following is the LAST step an administrator should take when troubleshooting an issue？（）A、 Identify changes to the system.B、 Replicate the problem in the system.C、 Verify full system functionality. D、 Implement the solution.
考题
An administrator has encountered a problem with a particular piece of software installed on the server and begins the troubleshooting process. Which of the following is the FIRST place the administrator should look for specific information about the problem?（）A、The supporting documentationB、The vendor websiteC、The InternetD、The server event logs
考题
An administrator is working on a rack mount server with all newly installed equipment. Theuninterruptible power supply （UPS） in the rack starts beeping loudly. Which of the following is the FIRST troubleshooting step that should be taken？（）A、Ensure that the power cable for the UPS is plugged in.B、Ensure the battery in the UPS is still good.C、Check the smart cable connecting the UPS to the server.D、Reset the UPS to determine if the problem persists.
考题
Which of the following is NOT a phase of the troubleshooting process？（）A、confirm the repairB、define the problemC、document the resultsD、simplify the problem
考题
A server administrator implements a solution that should fix an issue. Which of the following should the administrator do NEXT in the troubleshooting process？（）A、Notify users impacted by the problemB、Verify full system functionalityC、Document the actions and outcomesD、Identify the scope of the problem
考题
An administrator logs into a server and notices slow performance.While troubleshooting the problem the administrator notices that an unfamiliar process in the Task Manager is running at 100% CPU usage.The administrator tries to end the task and receives ‘Access is denied’. Which of the following steps would allow the administrator to terminate that process？（）A、Adding the ‘Run as a service’ permission to their account.B、Running the kill utility.C、Adding their account to the remote users group.D、Ending the services.exe process then ending the runaway process.
考题
An administrator is troubleshooting a problem on an application server， but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue？（）A、 Gather information from users.B、 Reboot the server.C、 Apply the latest service packs to the operating system.D、 Perform a root cause analysis.
考题
Which of the following are the FIRST actions to take when an administrator is troubleshooting aserver?（）A、Make one change at a time and test/confirm the change has resolved the problem.B、Verify full system functionality.C、Replicate the problem.D、Determine if a common element is causing multiple problems.E、Identify any changes to the server.
考题
A system administrator is currently working on a problem with IBM Support. The administrator feels that their expectations are not being met on this problem. What is the IBM recommended procedure to ensure that the request is handled appropriately？（）A、Request to change the severity to 1B、Request to speak to the Duty ManagerC、Request to escalate the problem to developmentD、Request IBM to close the incident and reopen the incident with another call.
考题
单选题A technician is troubleshooting a host connectivity problem. The host is unable to ping a server connected to Switch_A. Based on the results of the testing, what could be the problem（）。A
A remote physical layer problem exists.B
The host NIC is not functioning.C
TCP/IP has not been correctly installed on the host.D
A local physical layer problem exists.
考题
单选题While troubleshooting a connectivity problem, a network administrator notices that a port status LED on a Cisco Catalyst series switch is alternating green and amber. Which condition could this indicate?（）A
The port is experiencing errors.B
The port is administratively disabled.C
The port is blocked by spanning tree.D
The port has an active link with normal traffic activity.
考题
单选题An administrator has implemented a solution to resolve a server’s problem in which the server unexpectedly reboots. Which of the following should be the administrator’s NEXT troubleshooting step？（）A
Test the theory to determine if the solution will correct the issue， list all other possible causes.B
Verify full system functionality.C
Document the issue； include details regarding findings， actions taken to resolve the issue， and the outcome.D
Establish a theory of probable cause based on previous tests and determine next steps toresolve
考题
单选题An administrator is troubleshooting a problem on an application server， but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue？（）A
Gather information from users.B
Reboot the server.C
Apply the latest service packs to the operating system.D
Perform a root cause analysis.
考题
多选题While troubleshooting a video problem on an application server, the system administrator has determined that the video firmware should be updated. Which of the following sources should be used to locate an appropriate update for this hardware?（）AThird-party manufacturerBVideo chipset manufacturerCServer manufacturerDOperating system manufacturerEShareware file sharing site
考题
单选题Which of the following is the LAST step an administrator should take when troubleshooting an issue？（）A
Identify changes to the system.B
Replicate the problem in the system.C
Verify full system functionality. D
Implement the solution.
考题
多选题Which of the following are the FIRST actions to take when an administrator is troubleshooting aserver?（）AMake one change at a time and test/confirm the change has resolved the problem.BVerify full system functionality.CReplicate the problem.DDetermine if a common element is causing multiple problems.EIdentify any changes to the server.
考题
单选题While troubleshooting a connectivity problem, a network administrator notices that a port status LED on a Cisco Catalyst series switch is alternating green and amber. Which condition could this indicate（）。A
The port is experiencing errorsB
The port is administratively disabledC
The port is blocked by spanning treeD
The port has an active link with normal traffic activity
考题
单选题An administrator has encountered a problem with a particular piece of software installed on the serverand begins the troubleshooting process. Which of the following is the FIRST place the administrator should look for specific information about the problem？（）A
The supporting documentationB
The vendors websiteC
The InternetD
The servers event logs
考题
单选题An administrator has encountered a problem with a particular piece of software installed on the server and begins the troubleshooting process. Which of the following is the FIRST place the administrator should look for specific information about the problem?（）A
The supporting documentationB
The vendor websiteC
The InternetD
The server event logs
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