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单选题
A user reports they can no longer change the web browser home page. Which of the following is MOSTlikely the problem? （）
A
They are using the wrong WEP key.
B
They have been infected with malware.
C
They have lost Internet connectivity.
D
They need to update their network device drivers.
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In your database, the LDAP_DIRECTORY_SYSAUTH initialization parameter has been set to YES and the users who need to access the database as DBAs have been granted SYSDBA enterprise role in Oracle Internet Directory (OID). SSL and the password file have been configured. A user SCOTT with the SYSDBA privilege tries to connect to the database instance from a remote machine using the command:Which authentication method would be used first?（）A. authentication by password fileB. authentication by using certificates over SSLC. authentication by using the Oracle Internet DirectoryD. authentication by using the local OS of the database server
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An administrator has been having problems with server security. Many of the servers have been infected with viruses in the past. Which of the following can be done to ensure that systems avoid OS exploits?（）A. Implement an intrusion detection system (IDS).B. Implement a dual-factor authentication method.C. Implement a patch management process.D. Implement stronger user passwords.
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A customer reports the optical drive is no longer responding. Which of the following questionsshould be asked FIRST?（）A、“Did you log in with an administrator account?”B、“Have you been to any inappropriate websites?”C、“What have you changed since the optical drive worked properly?”D、“What has changed since the optical drive worked properly?”
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A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper theyve been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? （）A、A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem?B、I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report.C、If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.D、I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow.
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A virus has been removed from the user’s machine, but the user still cannot access the Internet.Which of the following should the technician check NEXT?（）A、Disable port forwarding on the router.B、Reboot to Safe Mode and see if the Internet is accessible.C、Format the machine and reinstall the OS.D、Check the web browser’s proxy settings.
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An administrator has been having problems with server security. Many of the servers have been infected with viruses in the past. Which of the following can be done to ensure that systems avoid OS exploits？ （）A、 Implement an intrusion detection system （IDS）.B、 Implement a dual-factor authentication method.C、 Implement a patch management process.D、 Implement stronger user passwords.
考题
For client computers to access the Internet when using DHCP， the DHCP server must have configurations for at LEAST which of the following？ （）A、 Gateway addressB、 SNA serverC、 Mail serverD、 Web serverE、 Subnet mask
考题
A user reports they can no longer change the web browser home page. Which of the following is MOSTlikely the problem? （）A、They are using the wrong WEP key.B、They have been infected with malware.C、They have lost Internet connectivity.D、They need to update their network device drivers.
考题
A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?（）A、“Sometimes computers are just strange, but it seems to be working now.”B、“You gave them the wrong address and caused this problem.”C、“The sender had the e-mail address wrong, but they have it correct now and the problem has been resolved.”D、“The SMTP server was not getting a proper resolution of the recipient name field when it was parsing the header.”
考题
A customer has installed a new computer on their network. They can print to the printer but the option for duplex printing is not available. All other computers have the option. Which of the following is the cause of the problem？（）A、The new computer is printing to the wrong IP address.B、The new computer is using the wrong protocol.C、The driver port is not setup correctly.D、The option has not been selected on the driver.
考题
You are a systems administrator who is attempting to troubleshoot a problem with accessing a Web site ona computer running Windows Server 2008. In the past， users have been able to access the Web site byusing http：//hr.contoso.com. However， when they attempt to access the site now， they receive the errormessage "Internet Explorer Cannot Display The Web page." Which of the following steps should you taketo resolve the error？（）A、Using Server Manager， add the HTTP Errors server role.B、Using Server Manager， verify that the World Wide Web Publishing Service has been started.C、Verify the configuration of the usersWeb browsers.D、Using Server Manager， add the HTTP Logging server role.
考题
You have an Exchange organization.All servers in the organization have Exchange Server 2010 Service Pack 1 （SP1） installed. All users have Windows Mobile 6.5 devices that connect to the organization by using Exchange ActiveSync. A user named User1 reports that she lost her device and successfully performed a remote wipe of the device. User1 later reports that she located her device. User1 configures the device to connect to Exchange ActiveSync and discovers that the connection fails. You need to ensure that User1 can connect her device by using Exchange ActiveSync. What should you do？（）A、Instruct User1 to perform a hardware reset on the device.B、Instruct User1 to use the Exchange Control Panel （ECP） to modify the device list.C、Run the Set-ActiveSyncDeviceAccessRule cmdlet from the Exchange Management Shell.D、Instruct User1 to change her user account password.
考题
You have a public computer that runs Windows XP Professional. All users log on to the computer by using the same user account. You log on to the computer by using the local administrator account and attempt to access a secure Web site. You discover that you have automatically logged on to the secure Web site by using the credential of another user. You need to connect to the secure Web site by using your own credentials. What should you do?（）A、Run ipconfig /flushdns at the command prompt. B、Reset the password for the local administrator user account. C、From the Internet Options in Internet Explorer, clear the AutoComplete history.D、From the Internet Options in Internet Explorer, delete the Temporary Internet Files.
考题
You are the desktop administrator for your company. Your company’s software developers use Windows XP Professional and IIS on their client computers to develop Web-based applications. All client computers use Microsoft Internet Explorer 6. 0 or later as their Web browser. One of the developers reports that he can no longer access the Web-based application on his desktop by using his Web browser. When you attempt to access the application by using your Web browser, you receive the following error message: “Cannot find server or DNS Error.” You verify that the World Wide Web Publishing Service is started on the developer’s computer. You also verify that you are using the correct URL to access the developer’s computer by using your Web browser. You need to ensure that the developer can access the Web application by using his Web browser. How should you configure the developer’s computer?（） A、Start the default Web site.B、Start the IIS Admin Service.C、Run the IPconfig /registerdns command.D、In the default Web site properties，disable the host header setting.
考题
You have a computer that runs Windows 7 and Windows Internet Explorer 8. A user named User1 attemptsto access a Web page. User1 fails to access the Web page and receives an error message stating that thepage does not have a rating. You need to configure Internet Explorer to allow User1 to access Web pagesthat do not have a rating. Which settings should you modify?（）A、Content AdvisorB、InPrivate FilteringC、Parental ControlsD、Restricted sites
考题
单选题An administrator has been having problems with server security. Many of the servers have been infected with viruses in the past. Which of the following can be done to ensure that systems avoid OS exploits?（）A
Implement an intrusion detection system (IDS).B
Implement a dual-factor authentication method.C
Implement a patch management process.D
Implement stronger user passwords.
考题
单选题A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper theyve been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? （）A
A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem?B
I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report.C
If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.D
I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow.
考题
单选题In your database，the LDAP_DIRECTORY_SYSAUTH initialization parameter has been set to YES and the users who need to access the database as DBAs have been granted SYSDBA enterprise role in Oracle Internet Directory （OID）. SSL and the password file have been configured. A user SCOTT with the SYSDBA privilege tries to connect to the database instance from a remote machine using the command：$ SQLPLUS scott/tiger@DB01 AS SYSDBA where DB01 is the net service name. Which authentication method would be used first？（）A
authentication by password fileB
authentication by using certificates over SSLC
authentication by using the Oracle Internet DirectoryD
authentication by using the local OS of the database server
考题
单选题A virus has been removed from the user’s machine, but the user still cannot access the Internet.Which of the following should the technician check NEXT?（）A
Disable port forwarding on the router.B
Reboot to Safe Mode and see if the Internet is accessible.C
Format the machine and reinstall the OS.D
Check the web browser’s proxy settings.
考题
单选题You have a public computer that runs Windows XP Professional. All users log on to the computer by using the same user account. You log on to the computer by using the local administrator account and attempt to access a secure Web site. You discover that you have automatically logged on to the secure Web site by using the credential of another user. You need to connect to the secure Web site by using your own credentials. What should you do?（）A
Run ipconfig /flushdns at the command prompt. B
Reset the password for the local administrator user account. C
From the Internet Options in Internet Explorer, clear the AutoComplete history.D
From the Internet Options in Internet Explorer, delete the Temporary Internet Files.
考题
单选题A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?（）A
“Sometimes computers are just strange, but it seems to be working now.”B
“You gave them the wrong address and caused this problem.”C
“The sender had the e-mail address wrong, but they have it correct now and the problem has been resolved.”D
“The SMTP server was not getting a proper resolution of the recipient name field when it was parsing the header.”
考题
单选题You have a computer that runs Windows 7 and Windows Internet Explorer 8. A user named User1 attemptsto access a Web page. User1 fails to access the Web page and receives an error message stating that thepage does not have a rating. You need to configure Internet Explorer to allow User1 to access Web pagesthat do not have a rating. Which settings should you modify?（）A
Content AdvisorB
InPrivate FilteringC
Parental ControlsD
Restricted sites
考题
单选题A customer has installed a new computer on their network. They can print to the printer but the option for duplex printing is not available. All other computers have the option. Which of the following is the cause of the problem？（）A
The new computer is printing to the wrong IP address.B
The new computer is using the wrong protocol.C
The driver port is not setup correctly.D
The option has not been selected on the driver.
考题
单选题An administrator has been having problems with server security. Many of the servers have been infected with viruses in the past. Which of the following can be done to ensure that systems avoid OS exploits？ （）A
Implement an intrusion detection system （IDS）.B
Implement a dual-factor authentication method.C
Implement a patch management process.D
Implement stronger user passwords.
考题
单选题You are the desktop administrator for your company. Your company’s software developers use Windows XP Professional and IIS on their client computers to develop Web-based applications. All client computers use Microsoft Internet Explorer 6. 0 or later as their Web browser. One of the developers reports that he can no longer access the Web-based application on his desktop by using his Web browser. When you attempt to access the application by using your Web browser, you receive the following error message: “Cannot find server or DNS Error.” You verify that the World Wide Web Publishing Service is started on the developer’s computer. You also verify that you are using the correct URL to access the developer’s computer by using your Web browser. You need to ensure that the developer can access the Web application by using his Web browser. How should you configure the developer’s computer?（）A
Start the default Web site.B
Start the IIS Admin Service.C
Run the IPconfig /registerdns command.D
In the default Web site properties，disable the host header setting.
考题
单选题You have an Exchange organization.All servers in the organization have Exchange Server 2010 Service Pack 1 （SP1） installed. All users have Windows Mobile 6.5 devices that connect to the organization by using Exchange ActiveSync. A user named User1 reports that she lost her device and successfully performed a remote wipe of the device. User1 later reports that she located her device. User1 configures the device to connect to Exchange ActiveSync and discovers that the connection fails. You need to ensure that User1 can connect her device by using Exchange ActiveSync. What should you do？（）A
Instruct User1 to perform a hardware reset on the device.B
Instruct User1 to use the Exchange Control Panel （ECP） to modify the device list.C
Run the Set-ActiveSyncDeviceAccessRule cmdlet from the Exchange Management Shell.D
Instruct User1 to change her user account password.
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