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单选题
A user states that their work PC has become infected with a virus. Which of the following shouldthe technician do FIRST?（）
A
Perform an antivirus program scan
B
Boot the machine into Safe Mode
C
Remove the machine from the network
D
Check for system security patches
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考题
A user states that their work PC has become infected with a virus. Which of the following shouldthe technician do FIRST?()
A. Perform an antivirus program scanB. Boot the machine into Safe ModeC. Remove the machine from the networkD. Check for system security patches
考题
A user states that their work PC has become infected with a virus. Which of the following shouldthe technician do FIRST?（）A、Perform an antivirus program scanB、Boot the machine into Safe ModeC、Remove the machine from the networkD、Check for system security patches
考题
A Windows XP system has been badly infected with malware. The technician notices that the malware is making repeated attempts to broadcast over the network from activity seen on the local firewall. Which of the following Windows XP startup options would be the SAFEST way to remove the malware?（）A、Use the Safe Mode with Networking optionB、Use the Safe Mode optionC、Use the Enable Boot Logging optionD、Use the Last Known Good Configuration option
考题
A technician works for a company that has recently been affected by a virus. The virus entered the network by using port 6000. Port 6000 is used by an application located on a server. The technician has been asked to block this port on all servers and computers except for the one server which uses this port. Which of the following should the technician do？（）A、Update the antivirus applicationB、Install critical update security patchesC、Adjust the software firewall settingsD、Replace the current antivirus program
考题
A technician finished installing antivirus software. Which of the following should the technician perform NEXT?（）A、Run a full scan on the local disk.B、Remove infected files.C、Update antivirus signatures.D、Quarantine infected files
考题
A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）A、Run the CHKDSK utilityB、Run the disk defragmenter utilityC、Increase the capacity on the system volumeD、Convert to a dynamic drive on the system
考题
A virus has been removed from the user’s machine, but the user still cannot access the Internet.Which of the following should the technician check NEXT?（）A、Disable port forwarding on the router.B、Reboot to Safe Mode and see if the Internet is accessible.C、Format the machine and reinstall the OS.D、Check the web browser’s proxy settings.
考题
A technician is cleaning spyware from a Windows XP machine. Because of the infections, the unitcannot browse the Internet to obtain anti-virus updates.Which of the following is the BEST course ofaction? （）(Select TWO).A、Boot into safe mode and format the drive.B、Install a pop-up blocker and update Internet Explorer.C、Boot to Safe Mode with Networking and attempt updates.D、Boot into safe mode and perform CHKDSK.E、Apply updates manually by downloading the definition files on another machine.
考题
A technician is attempting to remove a number of viruses from an infected system. The antivirus software in use is fully updated and has detected the viruses. However, a message stating that the file is in use appears when the technician tries to quarantine or delete the infected files. Which of the following can be done to resolve this issue?（）A、Change the permissions on the file.B、End the running process.C、Run the antivirus scan again.D、Use the command line to delete the file.
考题
A technician has a user that consistently picks up viruses and malware no matter what kind ofsoftware is installed to prevent infection. Which of the following should be a cost-effective logical step in preventing future infections?（）A、Place the user behind a high end NIPS device.B、Migrate the user to a Virtual Machine environment.C、Educate the user on browsing habits.D、Install multiple antivirus programs on the machine to decrease the chances for infection.
考题
A technician is working on a PC that may have malware. Which of the following should thetechnician try FIRST?（）A、Educate the end user about how a computer becomes infected.B、Perform a clean install of the OS.C、Boot the PC in Safe Mode.D、Quarantine all infected files.
考题
A technician is installing a memory upgrade for a remote user. The technician notes that the machine is not reporting the correct amount of memory that was installed during the POST step. Which of the following actions should the technician perform FIRST?（）A、Replace the newly installed memory modules with another known-working unit.B、Remove and reseat the memory, and recheck the memory reported.C、Leave the configuration intact, and check cabling to ensure nothing was loose during the installation.D、Perform a BIOS upgrade on the machine.
考题
A user’s OS has become corrupt, and the user would like to restore the PC back to when they first bought the machine. Which of the following would be the BEST choice?（）A、Factory Recovery PartitionB、Use Safe ModeC、Last Known Good ConfigurationD、Purchase a copy of the original OS
考题
A coworker has reported that someone has engaged in prohibited activity. The supervisor hasasked the technician to quarantine the PC until police arrive. Which of the following should the technician do?（）A、Allow the user to continue workingB、Check for virusesC、Re-image the hard driveD、Document time/date for later referenceE、Prevent users from accessing the PCF、Turn off PC
考题
单选题A technician works for a company that has recently been affected by a virus. The virus entered the network by using port 6000. Port 6000 is used by an application located on a server. The technician has been asked to block this port on all servers and computers except for the one server which uses this port. Which of the following should the technician do？（）A
Update the antivirus applicationB
Install critical update security patchesC
Adjust the software firewall settingsD
Replace the current antivirus program
考题
单选题A technician is sent out to a client’s office to solve an issue involving a machine which has numerous Windows XP service failures upon startup. Which of the following would be the FIRST place to check for information on this?（）A
Event ViewerB
MSCONFIGC
Services MMCD
Group Policy Editor
考题
单选题A technician is installing a memory upgrade for a remote user. The technician notes that the machine is not reporting the correct amount of memory that was installed during the POST step. Which of the following actions should the technician perform FIRST?（）A
Replace the newly installed memory modules with another known-working unit.B
Remove and reseat the memory, and recheck the memory reported.C
Leave the configuration intact, and check cabling to ensure nothing was loose during the installation.D
Perform a BIOS upgrade on the machine.
考题
单选题A virus has been removed from the user’s machine, but the user still cannot access the Internet.Which of the following should the technician check NEXT?（）A
Disable port forwarding on the router.B
Reboot to Safe Mode and see if the Internet is accessible.C
Format the machine and reinstall the OS.D
Check the web browser’s proxy settings.
考题
单选题A technician has a user that consistently picks up viruses and malware no matter what kind ofsoftware is installed to prevent infection. Which of the following should be a cost-effective logical step in preventing future infections?（）A
Place the user behind a high end NIPS device.B
Migrate the user to a Virtual Machine environment.C
Educate the user on browsing habits.D
Install multiple antivirus programs on the machine to decrease the chances for infection.
考题
单选题A technician finished installing antivirus software. Which of the following should the technician perform NEXT?（）A
Run a full scan on the local disk.B
Remove infected files.C
Update antivirus signatures.D
Quarantine infected files
考题
单选题A technician is attempting to remove a number of viruses from an infected system. The antivirus software in use is fully updated and has detected the viruses. However, a message stating that the file is in use appears when the technician tries to quarantine or delete the infected files. Which of the following can be done to resolve this issue?（）A
Change the permissions on the file.B
End the running process.C
Run the antivirus scan again.D
Use the command line to delete the file.
考题
单选题A Windows XP system has been badly infected with malware. The technician notices that the malware is making repeated attempts to broadcast over the network from activity seen on the local firewall. Which of the following Windows XP startup options would be the SAFEST way to remove the malware?（）A
Use the Safe Mode with Networking optionB
Use the Safe Mode optionC
Use the Enable Boot Logging optionD
Use the Last Known Good Configuration option
考题
单选题A user’s OS has become corrupt, and the user would like to restore the PC back to when they first bought the machine. Which of the following would be the BEST choice?（）A
Factory Recovery PartitionB
Use Safe ModeC
Last Known Good ConfigurationD
Purchase a copy of the original OS
考题
单选题A technician is working on a PC that may have malware. Which of the following should thetechnician try FIRST?（）A
Educate the end user about how a computer becomes infected.B
Perform a clean install of the OS.C
Boot the PC in Safe Mode.D
Quarantine all infected files.
考题
单选题A technician is searching a knowledge base for the correct method of removing a virus. The knowledge base states that the key： HKEY_LOCAL_MACHINE/MICROSOFT/SOFTWARE/CURRENTVERSION/PAK needs to be deleted. Which of the following should the technician use to delete the key？（）A
MSCONFIGB
DEBUGC
EVENTVIEWERD
REGEDIT
考题
单选题A technician notices a machine’s performance has degraded. The machine has constant errorswhen trying to read data from the drive. Which of the following should be used to repair the disk errors?（）A
DEFRAGB
MSCONFIGC
EDITD
CHKDSK
考题
单选题A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）A
Run the CHKDSK utilityB
Run the disk defragmenter utilityC
Increase the capacity on the system volumeD
Convert to a dynamic drive on the system
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