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单选题
Malware has been detected and removed on a customer computer several times in a short periodof time. Which of the following will BEST help prevent future occurrences?（）
A
Defragment the hard drive
B
Discuss safe web-browsing habits with the customer
C
Delete temporary files, cookies and browser history
D
Install anti-virus software which uses manual updates
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更多 “单选题Malware has been detected and removed on a customer computer several times in a short periodof time. Which of the following will BEST help prevent future occurrences?（）A Defragment the hard driveB Discuss safe web-browsing habits with the customerC Delete temporary files, cookies and browser historyD Install anti-virus software which uses manual updates” 相关考题
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A technician has installed a secondary hard drive for a computer. However, the hard drive is not appearing under My Computer. The disk is receiving power, and appeared on the POST when Windows started.Which of the following Windows utilities would help configure the new hard disk?（）A. Disk ManagementB. Services and ApplicationsC. Removable StorageD. Device Manager
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A Windows XP system has been badly infected with malware. The technician notices that the malware is making repeated attempts to broadcast over the network from activity seen on the local firewall. Which of the following Windows XP startup options would be the SAFEST way to remove the malware?（）A、Use the Safe Mode with Networking optionB、Use the Safe Mode optionC、Use the Enable Boot Logging optionD、Use the Last Known Good Configuration option
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Malware has been detected and removed on a customer computer several times in a short periodof time. Which of the following will BEST help prevent future occurrences?（）A、Defragment the hard driveB、Discuss safe web-browsing habits with the customerC、Delete temporary files, cookies and browser historyD、Install anti-virus software which uses manual updates
考题
Which of the following commands will repair boot sector blocks after a virus has been removed?（）A、chkdskB、formatC、fixmbrD、sfc
考题
A technician has a user that consistently picks up viruses and malware no matter what kind ofsoftware is installed to prevent infection. Which of the following should be a cost-effective logical step in preventing future infections?（）A、Place the user behind a high end NIPS device.B、Migrate the user to a Virtual Machine environment.C、Educate the user on browsing habits.D、Install multiple antivirus programs on the machine to decrease the chances for infection.
考题
A client has called with concerns that their computer problem has not been resolved by the onsite technician who has left. As the technicians supervisor， which of the following is the BEST course of action in this situation？（）A、Tell the client that they will need to place another service call.B、Ask the client if they would like to discuss their computer problems in more detail.C、Tell the client that another technician will be sent out.D、Inform the client that the problem will be resolved by the onsite technician at another time.
考题
A technician has installed a secondary hard drive for a computer. However, the hard drive is not appearing under My Computer. The disk is receiving power, and appeared on the POST when Windows started. Which of the following Windows utilities would help configure the new hard disk?（）A、Disk ManagementB、Services and ApplicationsC、Removable StorageD、Device Manager
考题
Which of the following describes a computer in which the HDD LED is lit, but the mouse does notrespond and the computer is unresponsive?（）A、The computer has locked upB、Windows Update is runningC、The computer is in Safe ModeD、The reset button is stuck
考题
Malware is removed and a computer is rebooted. Later, the malware is found on the computeragain. Which of the following would permanently solve this problem?（）A、Login using a different accountB、Install an Internet firewallC、Install an email spam filterD、Go back to a previous restore point
考题
Which of the following internal storage media types has the GREATEST storage capacity?（）A、Compact flash driveB、SATA hard driveC、Blu-Ray driveD、SDLT Tape drive
考题
Computers on the network are frequently infected with viruses, malware, worms and Trojans.Which of the following should Mike, a technician, update automatically to prevent future problems?（）A、Antivirus signaturesB、Antivirus enginesC、Malware enginesD、Virus encyclopedias
考题
A customer has a large UNIX environment and has engaged a pSeries technical specialist to work on a solution with them. Which of the following statements would best establish UNIX credibility with a knowledgeable customer？（）A、The technical support specialist has completed a UNIX course at college.B、The technical specialist has supported several similar projects and has earned an IBM AIX certification.C、The technical support specialist’s company sells $3M of UNIX computer systems every year.D、The technical support specialist has sold and installed at least a dozen Apple and iSeries systems with POWER processors.
考题
A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following？（）A、A solution sizing questionnaireB、Verify the customer has the proper racksC、A Technical Delivery AssessmentD、Verify the customer has enough cooling in the computer room
考题
After removing several obsolete programs from a PC, a user is experiencing slower than usuallyprocessing times. Which of the following would be the BEST way to speed up the processing? （）A、Use an external hard drive.B、Defrag the hard drive.C、Add more RAM to the computer.D、Install a larger hard drive.
考题
单选题A technician has installed a secondary hard drive for a computer. However, the hard drive is not appearing under My Computer. The disk is receiving power, and appeared on the POST when Windows started. Which of the following Windows utilities would help configure the new hard disk?（）A
Disk ManagementB
Services and ApplicationsC
Removable StorageD
Device Manager
考题
单选题A customer has a large UNIX environment and has engaged a pSeries technical specialist to work on a solution with them. Which of the following statements would best establish UNIX credibility with a knowledgeable customer？（）A
The technical support specialist has completed a UNIX course at college.B
The technical specialist has supported several similar projects and has earned an IBM AIX certification.C
The technical support specialist’s company sells $3M of UNIX computer systems every year.D
The technical support specialist has sold and installed at least a dozen Apple and iSeries systems with POWER processors.
考题
单选题A second optical drive has been added to the computer and needs to be referenced as the R: drive by the Microsoft Windows operating system. Which of the following places in Microsoft Windows will BEST accomplish this task?（）A
Administrative ToolsB
Disk ManagementC
Device ManagerD
Event Viewer
考题
单选题Malware is removed and a computer is rebooted. Later, the malware is found on the computeragain. Which of the following would permanently solve this problem?（）A
Login using a different accountB
Install an Internet firewallC
Install an email spam filterD
Go back to a previous restore point
考题
单选题After removing several obsolete programs from a PC, a user is experiencing slower than usuallyprocessing times. Which of the following would be the BEST way to speed up the processing? （）A
Use an external hard drive.B
Defrag the hard drive.C
Add more RAM to the computer.D
Install a larger hard drive.
考题
单选题A technician has a user that consistently picks up viruses and malware no matter what kind ofsoftware is installed to prevent infection. Which of the following should be a cost-effective logical step in preventing future infections?（）A
Place the user behind a high end NIPS device.B
Migrate the user to a Virtual Machine environment.C
Educate the user on browsing habits.D
Install multiple antivirus programs on the machine to decrease the chances for infection.
考题
单选题A Windows XP system has been badly infected with malware. The technician notices that the malware is making repeated attempts to broadcast over the network from activity seen on the local firewall. Which of the following Windows XP startup options would be the SAFEST way to remove the malware?（）A
Use the Safe Mode with Networking optionB
Use the Safe Mode optionC
Use the Enable Boot Logging optionD
Use the Last Known Good Configuration option
考题
单选题Which of the following describes a computer in which the HDD LED is lit, but the mouse does notrespond and the computer is unresponsive?（）A
The computer has locked upB
Windows Update is runningC
The computer is in Safe ModeD
The reset button is stuck
考题
单选题Which of the following internal storage media types has the GREATEST storage capacity？（）A
Compact flash driveB
SATA hard driveC
Blu-Ray driveD
SDLT Tape drive
考题
单选题A client has called with concerns that their computer problem has not been resolved by the onsite technician who has left. As the technicians supervisor， which of the following is the BEST course of action in this situation？（）A
Tell the client that they will need to place another service call.B
Ask the client if they would like to discuss their computer problems in more detail.C
Tell the client that another technician will be sent out.D
Inform the client that the problem will be resolved by the onsite technician at another time.
考题
单选题A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following？（）A
A solution sizing questionnaireB
Verify the customer has the proper racksC
A Technical Delivery AssessmentD
Verify the customer has enough cooling in the computer room
考题
单选题Which of the following commands will repair boot sector blocks after a virus has been removed?（）A
chkdskB
formatC
fixmbrD
sfc
考题
单选题Computers on the network are frequently infected with viruses, malware, worms and Trojans.Which of the following should Mike, a technician, update automatically to prevent future problems?（）A
Antivirus signaturesB
Antivirus enginesC
Malware enginesD
Virus encyclopedias
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